ISP or Modem/Router issue?
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ISP or Modem/Router issue?
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Created: by WhistleThis Attachments:0

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ISP or Modem/Router issue?

  #1 (permalink)
Posts: 1 since Aug 2018
Thanks: 1 given, 0 received

ISP or Modem/Router issue?

I've tried 2 different ISP to combat my connection issues to thinkorswim. The platform runs but the best way I can describe my issue is that is "sticks" the info is then updated in such a speedy fashion it "sticks" again thus creates this loop of chunks of movement for the futures.

I've been trading for awhile and the way I trade ToS has always adequately provided me with the tools for my strategy. Before making this post I'd just like to list the things I have done as well as my ISP to resolve this lack of communication between my internet and thinkorswim.

1. Spoke with Thinkorswim over a dozen times concerning this particular issue (same answer talk to your ISP)
2. Spoke with ISP and spent over $1000 in external computer help to resolve the issue all of which tell me its a ToS server issue.
3. Replaced all coax from pole to router
4. Replaced all splitters and connections from pole to router
5. Replaced modem/router 3 times.
6. Replaced all ethernet cables.
7. Even done a few Voodoo dances...

I digress, is there anyone that can point me in the right direction or help me get on a path to solve this problem? It's painfully obvious that neither ToS nor my ISP is willing to do so. Again, I've used both options in my city neither one of them has a solution. This is my tracert below. The latency isn't bad however, the timing out is causing the platform to update properly. I'm sure I probably left something out. Or posted this in the incorrect place but after watching the /es /ym break an all time point record and having to sit on the bench I' just feel defeated.

Processor Intel i7-6700K CPU @ 4.00GHz, 4008 Mhz, 4 Core
16gb RAM
950 Geforce Nvidia
Windows 10 64

IP edited*

Tracing route to []
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 1??.???.?.?
2 * * * Request timed out.
3 9 ms 8 ms 8 ms []
4 15 ms 31 ms 18 ms []
5 16 ms 17 ms 19 ms []
6 16 ms 17 ms 16 ms []
7 16 ms 16 ms 18 ms []
8 29 ms 25 ms 25 ms
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

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  #2 (permalink)
Super Moderator
London UK
Trading Experience: Beginner
Platform: CQG
Broker/Data: S5
Favorite Futures: Futures
xplorer's Avatar
Posts: 4,906 since Sep 2015
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WhistleThis View Post
I've tried 2 different ISP to combat my connection issues to thinkorswim.

  1. How often do you have the problem?
  2. How long does the problem usually last?
  3. When the problem occurs, have you tried running a ping to other services (e.g. YouTube or Google)?
  4. When the problem occurs, is anything else slowed down (e.g. YouTube video)?
  5. Can you post a video recording of the stickiness you experience on the platform?

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  #3 (permalink)
Detroit, Michigan
Trading Experience: Beginner
Platform: Ninja Trader
Favorite Futures: Futures
Posts: 299 since Nov 2011
Thanks: 462 given, 286 received

Had a similar issue with no solution in sight. The fix was switch to a static IP address. Bad for security good for connection. Since I was able to switch back to dynamic IP with no problems. However, if you keep having to use static IP (keep changing it since it is much much easier to get hacked which did in fact happen to me unfortunately).

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  #4 (permalink)
Administrator: Retired Backtester
Rennes France
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sam028's Avatar
Posts: 3,614 since Jun 2009
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@WhistleThis : your tracert doesn't show any problem. The destination IP doesn't reply to pings (for security reasons I presume) so the timeouts you see are normal.

@TrendTraderBH : a static IP is not a problem. Most routers are correctly secured so unless you've done some risky ports forwarding then the machines inside your local network won't be visible from outside. You can verify this using this web site for example.

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  #5 (permalink)
Legendary Market Wizard
Houston, TX
Trading Experience: Advanced
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Try pingplotter. Very Helpful in situations like this. I have it running it all the time. Old post but you'll get the picture...

SMCJB View Post
I find pingplotter very helpful in diagnosing connection issues. It's also a useful tool to have when trying to discuss connection issues with your provider. It's a tool that allows you to see the results of a traceroute query graphically. I set it to my server address and have it trace/ping every 10 seconds. I then can see min/max/average ping times and packet loss for every hop between me and my server.

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I also use multiping. It's not as detailed as pingplotter but it allows you to ping multiple different address's at the same time and see the ping result and packet loss for the final destination only. I normally set this up so that it's continually pinging a) the first node on my provider's network b) my server in Chicago and c) The ICE WebICE gateway.

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  #6 (permalink)
Birmingham UK
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ratfink's Avatar
Posts: 3,652 since Dec 2012
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@WhistleThis Sorry to say but I think you will find it is a performance limitation with ToS - it simply doesn't handle high volatility futures environments well; hard to say whether it is client or server side or due to its Java implementation. I have seen users who like the program for its analysis and functionality but use a different program in parallel for trade execution. At the retail level even high volatility environments still only require minimal internet bandwidth, just a reliable connection which you should easily be able to validate with any generic pingtest/speedtest program.

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