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Blue Screen of Death help
Started:November 19th, 2016 (12:04 PM) by SoftSoap Views / Replies:1,178 / 45
Last Reply:December 4th, 2016 (09:47 PM) Attachments:18

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Blue Screen of Death help

Old November 19th, 2016, 12:04 PM   #1 (permalink)
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Blue Screen of Death help

I posted this on the microsoft forums and I didn't get much help. Since FIO is such a helpful community I figured it wouldn't hurt to post it on here.

The error is as follows:

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STOP: x000007b {Bad Image}
C:\Windows\System32\baserv.DLL is either not designed to run on windows or it contains an error. Try installing the program again using the original installation media or contact your system administrator or the software vendor for support.
I then ran the startup repair and I got the following error, I've taken some screenshots


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I tried the F8 menu to attempt to go into safe mode

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THis is what happens when I select Safe mode and Safe mode with networking
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It then freezes


If I try Enable Boot Logging, Last Known Good Configuration, or Debugging Mode, they all go to a blue screen of death and immediately restart.


For reference the computer is on Windows 8 (64bit) and if possible I'd like to save the information on the hard drive, but if it's not possible then I would be ok with losing the info.

Here are the specs:
  • Intel Core i3 2100 Processor
  • Gigabyte H61M-D2P-B3 H61 Motherboard
  • MSI GeForce GTS 450 Fermi OC 850MHZ 4GHZ 1024MB 1GB GDDR5 2XDVI Mini-HDMI DX11 PCI-E *IR-$13*
  • Mushkin Enhanced Silverline Stiletto 4GB 2X2GB PC3-10666 DDR3-1333 9-9-9-24 Dual Channel Memory Kit
  • Western Digital Caviar Black 500GB SATA3 6GB/S 7200RPM 32MB Cache 3.5IN Dual Proc Hard Drive OEM
  • Corsair Builder Series CMPSU-430CX 430W ATX Power Supply Active PFC 120MM Fan *2 Year Warranty*
  • Samsung SH-S223C 22X DVD Writer SATA Black OEM
  • Silverstone Precision PS04B ATX Black Mid Tower Case 4X5.25 1X3.5 5X3.5INT No PS

If it makes a difference, this isn't the computer I use to trade, mainly just for music and games.

Any suggestions on what to do, or what some good places to post this would be greatly appreciated.

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Old November 19th, 2016, 12:12 PM   #2 (permalink)
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The first thing to do is to rule out a hardware issue.

Test the memory Memtest86+ - Advanced Memory Diagnostic Tool and test the Hard Drive.

@srgtroy is pretty techy and might be able to help.

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Old November 19th, 2016, 08:59 PM   #3 (permalink)
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If you can, boot from the windows 8 dvd try to do a repair. If you are able to do a system restore, try the latest one and see if it works. If not, try the next newest, and so on. If you still cannot do a system restore, the next choice is try to do a refresh. Choose this option to keep your personal files. If successful you will need to reinstall your apps and run windows update until current. Worst case is a complete reinstall, where you wipe the drive. If you need to get your personal files, there are bootable recovery disks, like Bart PE that can help you do that before the wipe.


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Old November 19th, 2016, 09:43 PM   #4 (permalink)
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This is happening because you are Canadian. I'm afraid there is no workaround for Wildlings.

Seriously, you have a number of options. Remove any hardware that is not necessary and see if it boots properly. As Terry said, check your memory and hard drive for errors. Otherwise, you might need to backup your hard drive and re-install the operating system. If you need to save your data, you should first be able to take the hard drive out and turn it into an external drive with a hard drive enclosure. Then attached that to a different computer so that it is no longer the root drive. Its files should now be accessible. If not, there is something wrong with the drive. Othewise, once you have saved the files/data you want, reformat the hard drive and unplug it. Then remove it from the enclosure and put it back into the first computer and do a full operating system re-install.

You could also try throwing the computer out the window and see how it lands. This method is unlikely to work but could still be highly satisfying.

p.s. -- was there any change you made to this computer prior to this happening. What was the last thing you did with it?


Last edited by srgtroy; November 19th, 2016 at 10:13 PM.
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Old November 19th, 2016, 11:04 PM   #5 (permalink)
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Are you a NinjaTrader user?

 
I thought I'd post an update so you guys don't think I'm not doing anything on this lol.

I took the advice to look into the memory. I checked the site out but it wasn't as clear cut to a guy who didn't know what an .ISO was so while I learned what I needed to do to be able to run it. I remembered in the diagnose page there was a memory diagnostic I could run so I thought I'd run that while I figured out what I needed to do to run the memtest.

The first one was done fast, and once complete it took me back to the same blue screen. Took ~ 5 minutes.
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I thought I'd try the extensive test, and boy was that a mistake. This test took pretty much the whole day, it JUST finished a bit over an hour ago, and I started it pretty much after @tturner86's comment
Also, it seemed to have done nothing.

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I'm now running the memtest. @tturner86 You mentioned testing the hard drive, does the test I'm running do that as well? I'm assuming not, but honestly I'm not very good at this stuff. I'm about an hour into it so I'll post the results once the test completes.


bradhouser View Post
If you can, boot from the windows 8 dvd try to do a repair. If you are able to do a system restore, try the latest one and see if it works. If not, try the next newest, and so on. If you still cannot do a system restore, the next choice is try to do a refresh. Choose this option to keep your personal files. If successful you will need to reinstall your apps and run windows update until current. Worst case is a complete reinstall, where you wipe the drive. If you need to get your personal files, there are bootable recovery disks, like Bart PE that can help you do that before the wipe.

I tried system restore on the diagnose tool and that didn't work. I don't have a windows DVD but I just downloaded an OS and I'm putting in a USB. I won't lie, I am a bit scared to restart it with the OS in the USB, are the steps you are suggesting from the OS itself? Or will having the USB connected when I restart the computer immediately wipe everything?

BartPE sounds really cool, I'll look into that if it seems like the issue is the hard drive.


srgtroy View Post
This is happening because you are Canadian. I'm afraid there is no workaround for Wildlings.

Seriously, you have a number of options. Remove any hardware that is not necessary and see if it boots properly. As Terry said, check your memory and hard drive for errors. Otherwise, you might need to backup your hard drive and re-install the operating system. If you need to save your data, you should first be able to take the hard drive out and turn it into an external drive with a hard drive enclosure. Then attached that to a different computer so that it is no longer the root drive. Its files should now be accessible. If not, there is something wrong with the drive. Othewise, once you have saved the files/data you want, reformat the hard drive and unplug it. Then remove it from the enclosure and put it back into the first computer and do a full operating system re-install.

You could also try throwing the computer out the window and see how it lands. This method is unlikely to work but could still be highly satisfying.

p.s. -- was there any change you made to this computer prior to this happening. What was the last thing you did with it?

Once the memtest is done I'll try switching some parts around and see how it starts. The only things I need to start the PC are a PSU, CPU, MOBO, and a hard drive correct? I can take out the memory and video card and see how it starts without them?

I have another computer that I am comfortable with cannibalizing so I can exchange some of the parts from there to the other PC and see what works. Although it's a really old computer that runs on XP so I don't know if that'll make a difference. I'll report back with some findings.

Also, the hard drive would make some noises every now and then and I was able to record the 2 patterns. Neither of them sound right to me.
https://vid.me/ifrU
https://vid.me/8EZT

I did not make any change to the PC, it was working fine and then all of a sudden when I turned it on I got the BSOD.

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Old November 19th, 2016, 11:43 PM   #6 (permalink)
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You mentioned testing the hard drive, does the test I'm running do that as well? I'm assuming not, but honestly I'm not very good at this stuff. I'm about an hour into it so I'll post the results once the test completes.

Memtest doesn't test the hard drive.

What make is your computer? If its a brand name, it probably comes with a built in diagnostic that would include a hard drive test. Check the manual. Otherwise, if you boot to the bios or whatever they call it these days sometimes it can tell you the status of the hard drive. Also, check the vendor site for the maker of the hard drive to see if they have diagnostic software. There may also be a hard drive diagnostic program on BartPE which will boot and run to check the hard drive.

There is also the possibility of booting to the command prompt and run chkdsk. See if you can boot to the command prompt from that menu you had.

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Old November 19th, 2016, 11:46 PM   #7 (permalink)
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Seems like you need a big cup of Tim Hortons to fight this error...

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Old November 20th, 2016, 12:01 AM   #8 (permalink)
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srgtroy View Post
Memtest doesn't test the hard drive.

What make is your computer? If its a brand name, it probably comes with a built in diagnostic that would include a hard drive test. Check the manual. Otherwise, if you boot to the bios or whatever they call it these days sometimes it can tell you the status of the hard drive. Also, check the vendor site for the maker of the hard drive to see if they have diagnostic software. There may also be a hard drive diagnostic program on BartPE which will boot and run to check the hard drive.

There is also the possibility of booting to the command prompt and run chkdsk. See if you can boot to the command prompt from that menu you had.

It's actually a custom built I put together and let the parts place physically put it together. It was the only way I could build a 'gaming PC' on a university student budget

They still gave me all the boxes for the components and some of them came with CDs I think, so I'll have to look for them to see what the manuals say, I didn't even think about that lol. This was like 5 years ago so I'm not hopeful. I'll have to stop at my parents in the morning to look for them and then cannibalize other parts to see what works and what doesn't.


tturner86 View Post
Seems like you need a big cup of Tim Hortons to fight this error...

The memory test is still running, about 2 hrs in.
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If this takes as long as the windows extended test then there's still at least 6 hours to go

I think I'll pick up some timmy's in the morning instead. I gotta go pick up my part boxes from my parent's anyway lol.

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Old November 20th, 2016, 12:11 AM   #9 (permalink)
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SoftSoap View Post
It's actually a custom built I put together and let the parts place physically put it together. It was the only way I could build a 'gaming PC' on a university student budget

They still gave me all the boxes for the components and some of them came with CDs I think, so I'll have to look for them to see what the manuals say, I didn't even think about that lol. This was like 5 years ago so I'm not hopeful. I'll have to stop at my parents in the morning to look for them and then cannibalize other parts to see what works and what doesn't.



The memory test is still running, about 2 hrs in.
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If this takes as long as the windows extended test then there's still at least 6 hours to go

I think I'll pick up some timmy's in the morning instead. I gotta go pick up my part boxes from my parent's anyway lol.

Check the website of the hard drive manufacturer, they may have a bootable program that will run a hard drive diagnostic that you can download onto a usb drive.

Also, when the memtest is finished, check to see if you can boot to the command prompt.

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Old November 20th, 2016, 08:22 AM   #10 (permalink)
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SoftSoap View Post
I don't have a windows DVD but I just downloaded an OS and I'm putting in a USB. I won't lie, I am a bit scared to restart it with the OS in the USB, are the steps you are suggesting from the OS itself? Or will having the USB connected when I restart the computer immediately wipe everything?

You can download one here for free: https://www.microsoft.com/en-us/software-download/windows8 If you downloaded a pirate copy, I would recommended getting the official Microsoft download. Remember, your trading platform should not be treated like a toy.

It will be safe to boot it from the USB. It won't start wiping out everything without your OK.


SoftSoap View Post

Once the memtest is done I'll try switching some parts around and see how it starts. The only things I need to start the PC are a PSU, CPU, MOBO, and a hard drive correct? I can take out the memory and video card and see how it starts without them?

You need those things plus a keyboard and memory and something to boot from, it can be another hard drive, USB, CD, or DVD. Of course, a graphics device is needed if you want to see anything happen, otherwise you will only hear beeps. You can look up the beep codes to help see what they mean.


SoftSoap View Post
Also, the hard drive would make some noises every now and then and I was able to record the 2 patterns. Neither of them sound right to me.
https://vid.me/ifrU
https://vid.me/8EZT

Your hard drive is making bad noises, a sign of imminent death. They are mechanical devices with limited lifetimes. All hard drives will fail eventually. Imagine never changing the oil in your car. There is nothing you can do to save it. You need a new hard drive.

Do not try to use it any more than necessary to back up your data. Don't run extensive diagnostics, except maybe a SMART test. Hook it up to your XP machine and copy anything important. (Not applications or things you can download later.)

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