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NT service
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NT service

  #1 (permalink)
Elite Member
San Diego
 
Futures Experience: Advanced
Platform: Private
Broker/Data: private
Favorite Futures: CL future
 
Rachel's Avatar
 
Posts: 1,380 since Mar 2012
Thanks: 935 given, 1,949 received

NT service

Just wanted to say, if you ever need help from NT, ALWAYS mention you are a member of Big Mikes Forum.
I have been with NT for a while and always got very poor service.
Then one day, I just mentioned I got an indicator from Big Mikes Forum and all of sudden I get a phone call to help me fix the issue very QUICKLY!!!

Next time I needed help, I didn't mention Big Mikes Forum and I got very poor service, went the long weekend without resolving the issue. Was told that person was off for the weekend, blah, blah blah.

This time, had a problem with using Market Replay late Friday night. I haven't used Market Replay because it down loaded so much data, when I tried to open NT up to trade live, it never finished downloading the data.
I sent NT an email late Friday and got a message, their hours start 8AM Monday morning. I think, ok, poor economy they don't have guys working the weekends any more?
Went and did a search and some traders had posted what to do, if you have a problem with Market Replay etc.
Followed their instructions and resolved the issue. THE THING IS, I GOT AN EMAIL 4PM Saturday with someone from NT trying to help me!!!!!!!!!!!! Just mention Big Mikes forum when dealing with NT and you will get better service.

Rachel


Last edited by Rachel; October 20th, 2012 at 09:18 PM.
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  #2 (permalink)
Administrator: Retired Backtester
 Vendor: speedytradingservers.com 
Rennes France
 
Futures Experience: Advanced
Platform: NinjaTrader
Broker/Data: IB/Kinetick
Favorite Futures: Futures
 
sam028's Avatar
 
Posts: 3,366 since Jun 2009
Thanks: 3,572 given, 3,982 received

Hmm, is the poor service was just bad luck ?
From what I've heard and saw, the support service was quite good, without having to say you're a futures.io (formerly BMT) member.

Success requires no deodorant! (Sun Tzu)
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  #3 (permalink)
Elite Member
Lehrte, Germany
 
Futures Experience: Advanced
Platform: NinjaTrader
Broker/Data: PTP / Rithmic
Favorite Futures: NQ
 
Daytrader999's Avatar
 
Posts: 1,159 since Sep 2011
Thanks: 1,137 given, 1,565 received



sam028 View Post
Hmm, is the poor service was just bad luck ?
From what I've heard and saw, the support service was quite good, without having to say you're a futures.io (formerly BMT) member.

Can't agree more, I've made the best experience wit NT support several times so far without mentioning the futures.io (formerly BMT) membership...so maybe that was really a bit of bad luck in that case...

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  #4 (permalink)
Elite Member
london/england
 
Futures Experience: Advanced
Platform: Sierra charts, NinjaTrader, VK Trader
Broker/Data: CQG, AMP, VK, Kinetick
Favorite Futures: CL/6E/TF/ES
 
Posts: 952 since Sep 2011
Thanks: 562 given, 1,267 received

Ill back that, Iíve been with Ninja trader for over 4 years now and Iíve never had a problem or complaint regards their support

Very helpful guy`s without the futures.io (formerly BMT) mention

" I will follow my rules, I will take my stops, I will be disciplined and i will work with the market....NOT AGAINST IT! Professional mind control is the key"
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