Just wanted to say, if you ever need help from NT, ALWAYS mention you are a member of Big Mikes Forum.
I have been with NT for a while and always got very poor service.
Then one day, I just mentioned I got an indicator from Big Mikes Forum and all of sudden I get a phone call to help me fix the issue very QUICKLY!!!
Next time I needed help, I didn't mention Big Mikes Forum and I got very poor service, went the long weekend without resolving the issue. Was told that person was off for the weekend, blah, blah blah.
This time, had a problem with using Market Replay late Friday night. I haven't used Market Replay because it down loaded so much data, when I tried to open NT up to trade live, it never finished downloading the data.
I sent NT an email late Friday and got a message, their hours start 8AM Monday morning. I think, ok, poor economy they don't have guys working the weekends any more?
Went and did a search and some traders had posted what to do, if you have a problem with Market Replay etc.
Followed their instructions and resolved the issue. THE THING IS, I GOT AN EMAIL 4PM Saturday with someone from NT trying to help me!!!!!!!!!!!! Just mention Big Mikes forum when dealing with NT and you will get better service.
Last edited by Rachel; October 20th, 2012 at 08:18 PM.
The following user says Thank You to Rachel for this post:
Can't agree more, I've made the best experience wit NT support several times so far without mentioning the futures.io (formerly BMT) membership...so maybe that was really a bit of bad luck in that case...
The following 2 users say Thank You to Daytrader999 for this post: