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Ninja Trader Persistently Loses Connection


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Ninja Trader Persistently Loses Connection

  #1 (permalink)
 maxreturn 
Grand Rapids, Michigan, United States
 
Experience: Intermediate
Platform: NinjaTrader
Trading: TF, 6E
Posts: 319 since Dec 2010
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I'm just wondering if anyone else has experienced this. Over the last couple of weeks on most days NT will lose a connection at least 3 - 5 times a day. Today it reached a head by disconnecting and re-connecting numerous times.

What is confusing to me is that I STILL have a connection to the internet. I can surf any website and connect to my email via Thunderbird.

The folks at NT say that this has nothing to do with them and suggested that I call my ISP and broker to troubleshoot the problem. I am not a techie. Is there ANYONE who can hold my hand and tell me what I need to do to ensure more stability with Ninja Trader? Thanks for your consideration.

Best Regards
Chuck

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  #2 (permalink)
 
ktrader's Avatar
 ktrader 
glostrup, denmark
 
Experience: Advanced
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maxreturn View Post
I'm just wondering if anyone else has experienced this. Over the last couple of weeks on most days NT will lose a connection at least 3 - 5 times a day. Today it reached a head by disconnecting and re-connecting numerous times.

What is confusing to me is that I STILL have a connection to the internet. I can surf any website and connect to my email via Thunderbird.

The folks at NT say that this has nothing to do with them and suggested that I call my ISP and broker to troubleshoot the problem. I am not a techie. Is there ANYONE who can hold my hand and tell me what I need to do to ensure more stability with Ninja Trader? Thanks for your consideration.

Best Regards
Chuck

Hi Chuck,

Do you have additional information as to what ninjatrader looses its connection to ? (broker/datafeed - which?)

--ktrader

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  #3 (permalink)
 
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 wldman 
Chicago Illinois USA
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intended, but I do not suspect that this is an NT issue. If you send them an e-mail they will troubleshoot this for you right away.

My NT did drop once this week, but it was/is a router issue.

So they did kind of troubleshoot my issue that had nothing to do with them. I'm surprised they did not do the same for you.

My broker blames everything on NT and every time I call on them they come through.

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  #4 (permalink)
 maxreturn 
Grand Rapids, Michigan, United States
 
Experience: Intermediate
Platform: NinjaTrader
Trading: TF, 6E
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ktrader View Post
Hi Chuck,

Do you have additional information as to what ninjatrader looses its connection to ? (broker/datafeed - which?)

--ktrader

Hello ktrader. My broker is AMP Futures and the data feed is CQG. Thanks for any help!

Best Regards
Chuck

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  #5 (permalink)
 
ktrader's Avatar
 ktrader 
glostrup, denmark
 
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Broker: CQG
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maxreturn View Post
Hello ktrader. My broker is AMP Futures and the data feed is CQG. Thanks for any help!

Best Regards
Chuck

Hi Chuck,

Can you post a log exempt from ninjatrader around the time a disconnect happens?

--ktrader

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  #6 (permalink)
 maxreturn 
Grand Rapids, Michigan, United States
 
Experience: Intermediate
Platform: NinjaTrader
Trading: TF, 6E
Posts: 319 since Dec 2010
Thanks Given: 264
Thanks Received: 114


ktrader View Post
Hi Chuck,

Can you post a log exempt from ninjatrader around the time a disconnect happens?

--ktrader

Can you clarify for me what you mean by "exempt from ninjatrader"? Are you talking about the trace files that are found in the documents/NinjaTrader 7/trace directory?

Best Regards
Chuck

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  #7 (permalink)
 
ktrader's Avatar
 ktrader 
glostrup, denmark
 
Experience: Advanced
Platform: Custom platform
Broker: CQG
Trading: Futures, Options, Stocks
Posts: 249 since Aug 2011
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maxreturn View Post
Can you clarify for me what you mean by "exempt from ninjatrader"? Are you talking about the trace files that are found in the documents/NinjaTrader 7/trace directory?

Best Regards
Chuck

i said "log exempt from ninjatrader" , so a snip of the log (or trace) file around the time of a disconnect might be helpful.

--ktrader

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  #8 (permalink)
 
ThatManFromTexas's Avatar
 ThatManFromTexas 
Houston,Tx
 
Experience: Advanced
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maxreturn View Post
I'm just wondering if anyone else has experienced this. Over the last couple of weeks on most days NT will lose a connection at least 3 - 5 times a day. Today it reached a head by disconnecting and re-connecting numerous times.

What is confusing to me is that I STILL have a connection to the internet. I can surf any website and connect to my email via Thunderbird.

The folks at NT say that this has nothing to do with them and suggested that I call my ISP and broker to troubleshoot the problem. I am not a techie. Is there ANYONE who can hold my hand and tell me what I need to do to ensure more stability with Ninja Trader? Thanks for your consideration.

Best Regards
Chuck

@maxreturn

1. Have you recently changed anything at your end, hardware software etc?

2. Anyone else complained of problems with the data feed you use?

3. What did support at your broker say?

I'm just a simple man trading a simple plan.

My daddy always said, "Every day above ground is a good day!"
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  #9 (permalink)
 
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 bnichols 
Dartmouth NS
 
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Another vote for not an issue with NT. I've experienced the same thing from time to time, the cause always the provider, the wiring or the equipment between me and the provider or the operating environment.

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  #10 (permalink)
 maxreturn 
Grand Rapids, Michigan, United States
 
Experience: Intermediate
Platform: NinjaTrader
Trading: TF, 6E
Posts: 319 since Dec 2010
Thanks Given: 264
Thanks Received: 114



ktrader View Post
i said "log exempt from ninjatrader" , so a snip of the log (or trace) file around the time of a disconnect might be helpful.

--ktrader

Thx. I went for a walk and have been sitting at the computer for a couple of hours now. Wouldn't you know it....no connection problems. So I attached the trace file from today. I had numerous disconnects in the 9 - 10:30 time frame or so. I hope this is sufficient. If not, I'll wait a while longer and see if it happens again, at which time I'll post the trace file. Thanks!

Best Regards
Chuck

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