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Thanks... It looks like the connection was closed by the remote end (so ninja did not close it.) It can happen for any of the reasons other posts list in this thread, dataproviders server, ISP disconnect, local-software (like antivirus or firewall) disconnect).
Do you have any issue with disconnects from any other servers (try stream radio/music or video from the web during your trading and see if it runs with no issue all day), to see if its the connection to the internet or ISP, or the dataprovider that disconnects you.
Thanks for responding Mike. I use the Windows XP firewall. I have AVG (free edition) and use Spybot. I trade off my lap top which is wireless. But I suspect being wireless is not the issue. As I stated earlier NT can disconnect and re-connect several times but the internet connection is still there as I can surf any website and connect to my email server. Any help is appreciated!
Hello TMFT. No change in hardware or software recently. I haven't seen any other complaints on the NT forum concerning CQG that are similar to mine. I plan on calling my broker next.
Sounds like it's time to upgrade to Windows 7 anyway
But seriously, it's probably software on your computer causing the problem. It is possible it is your ISP or a poor route between you and the destination server. Easiest way to tell would be to take a different machine in your household, preferably one that doesn't have AVG on it or anything else, and see if you can duplicate the problem.
> = A prompt. On Windows 7 it will look something like: C:\Users\FirstName>
<Hostname> = Some hostname or IP address like: 192.168.1.1
- Open a Command Prompt (run the "cmd.exe" program or find the icon under Start->Accessories) and type the following:
> ipconfig
> ping -t <Default Gateway IP address provided by the ipconfig command>
- Open another Command Prompt
> ping -t <some other IP address>
So for example, the output from ipconfig indicates "192.168.1.1" as a gateway IP address. So "ping -t 192.168.1.1" shows the ping results (network status) from my machine to my wireless router. "ping -t www.yahoo.com" shows the ping results (network status) from my machine to Yahoo!.
If you know your brokers server IP address or hostname you can ping that. If both stop printing a reply then most likely there is an issue on your network or your local machine. If your Default Gateway ping continues while your others stop then there is most likely an issue with your provider or a provider between you and the host you are pinging.
Open as many Command Prompts as you would like and leave them running as long as you would like. They do not use a lot of bandwidth (32 bytes each ping). Type "CTRL-C" to interrupt them and see the results of the extended ping.
This is just a basic way to troubleshoot. And I would absolutely make sure your wireless router is secured (WPA or WPA2 encryption is turned on and a key is set). You don't want your neighbor stealing your internet and streaming video while you are trying to trade.
Just thot I'd update everyone who responded. Thank you very much. I should know by now to ALWAYS call the ISP first. Turned out all that trouble was being caused by a cable connection that went bad at the splitter. Again, I appreciate everyone who responded, especially those with humor to lighten the moment.