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Ninja Trader Persistently Loses Connection
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Ninja Trader Persistently Loses Connection

  #11 (permalink)
Site Administrator
Manta, Ecuador
 
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What anti-virus and anti-malware software are you running?

What firewall are you running?

Are you using a wired or wireless network connection?

Mike

Due to time constraints, please do not PM me if your question can be resolved or answered on the forum.

Need help?
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2) Start a journal and post to it daily with the trades you made to show your strengths and weaknesses.
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4) Accept responsibility for your actions. Stop looking elsewhere to explain away poor performance.
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  #12 (permalink)
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maxreturn View Post
Thx. I went for a walk and have been sitting at the computer for a couple of hours now. Wouldn't you know it....no connection problems. So I attached the trace file from today. I had numerous disconnects in the 9 - 10:30 time frame or so. I hope this is sufficient. If not, I'll wait a while longer and see if it happens again, at which time I'll post the trace file. Thanks!

Best Regards
Chuck

Hi Chuck,

Thanks... It looks like the connection was closed by the remote end (so ninja did not close it.) It can happen for any of the reasons other posts list in this thread, dataproviders server, ISP disconnect, local-software (like antivirus or firewall) disconnect).

Do you have any issue with disconnects from any other servers (try stream radio/music or video from the web during your trading and see if it runs with no issue all day), to see if its the connection to the internet or ISP, or the dataprovider that disconnects you.

--ktrader

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  #13 (permalink)
Elite Member
Grand Rapids, Michigan, United States
 
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Big Mike View Post
What anti-virus and anti-malware software are you running?

What firewall are you running?

Are you using a wired or wireless network connection?

Mike

Thanks for responding Mike. I use the Windows XP firewall. I have AVG (free edition) and use Spybot. I trade off my lap top which is wireless. But I suspect being wireless is not the issue. As I stated earlier NT can disconnect and re-connect several times but the internet connection is still there as I can surf any website and connect to my email server. Any help is appreciated!

Best Regards
Chuck

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  #14 (permalink)
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Grand Rapids, Michigan, United States
 
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ThatManFromTexas View Post
@maxreturn

1. Have you recently changed anything at your end, hardware software etc?

2. Anyone else complained of problems with the data feed you use?

3. What did support at your broker say?

Hello TMFT. No change in hardware or software recently. I haven't seen any other complaints on the NT forum concerning CQG that are similar to mine. I plan on calling my broker next.

Best Regards
Chuck

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  #15 (permalink)
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maxreturn View Post
Thanks for responding Mike. I use the Windows XP firewall. I have AVG (free edition) and use Spybot. I trade off my lap top which is wireless. But I suspect being wireless is not the issue. As I stated earlier NT can disconnect and re-connect several times but the internet connection is still there as I can surf any website and connect to my email server. Any help is appreciated!

Best Regards
Chuck

Sounds like it's time to upgrade to Windows 7 anyway

But seriously, it's probably software on your computer causing the problem. It is possible it is your ISP or a poor route between you and the destination server. Easiest way to tell would be to take a different machine in your household, preferably one that doesn't have AVG on it or anything else, and see if you can duplicate the problem.

Mike

Due to time constraints, please do not PM me if your question can be resolved or answered on the forum.

Need help?
1) Stop changing things. No new indicators, charts, or methods. Be consistent with what is in front of you first.
2) Start a journal and post to it daily with the trades you made to show your strengths and weaknesses.
3) Set goals for yourself to reach daily. Make them about how you trade, not how much money you make.
4) Accept responsibility for your actions. Stop looking elsewhere to explain away poor performance.
5) Where to start as a trader? Watch this webinar and read this thread for hundreds of questions and answers.
6)
Help using the forum? Watch this video to learn general tips on using the site.

If you want
to support our community, become an Elite Member.

Reply With Quote
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  #16 (permalink)
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Try this:

> = A prompt. On Windows 7 it will look something like: C:\Users\FirstName>
<Hostname> = Some hostname or IP address like: 192.168.1.1

- Open a Command Prompt (run the "cmd.exe" program or find the icon under Start->Accessories) and type the following:
> ipconfig
> ping -t <Default Gateway IP address provided by the ipconfig command>

- Open another Command Prompt
> ping -t <some other IP address>

So for example, the output from ipconfig indicates "192.168.1.1" as a gateway IP address. So "ping -t 192.168.1.1" shows the ping results (network status) from my machine to my wireless router. "ping -t www.yahoo.com" shows the ping results (network status) from my machine to Yahoo!.

If you know your brokers server IP address or hostname you can ping that. If both stop printing a reply then most likely there is an issue on your network or your local machine. If your Default Gateway ping continues while your others stop then there is most likely an issue with your provider or a provider between you and the host you are pinging.

Open as many Command Prompts as you would like and leave them running as long as you would like. They do not use a lot of bandwidth (32 bytes each ping). Type "CTRL-C" to interrupt them and see the results of the extended ping.

This is just a basic way to troubleshoot. And I would absolutely make sure your wireless router is secured (WPA or WPA2 encryption is turned on and a key is set). You don't want your neighbor stealing your internet and streaming video while you are trying to trade.

If you have any questions just ask.


Last edited by MrYou; September 15th, 2012 at 02:18 AM.
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  #17 (permalink)
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maxreturn View Post
Thanks for responding Mike. I use the Windows XP firewall....

Best Regards
Chuck

XP?... you realize that gives any support department an immediate out , right... "I'm sorry ... we don't support XP"


MrYou View Post
.... I would absolutely make sure your wireless router is secured (WPA or WPA2 encryption is turned on and a key is set). You don't want your neighbor stealing your internet and streaming video while you are trying to trade.

If you have any questions just ask.

Or better yet... someone downloading illegal material ..... or sending threatening emails to the President ...

I'm just a simple man trading a simple plan.

My daddy always said, "Every day above ground is a good day!"
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  #18 (permalink)
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East Coast
 
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You might also try flushing your local DNS cache. Start/Run/type CMD<Enter>, then at the DOS prompt type

ipconfig /flushdns <Enter>

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  #19 (permalink)
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Tarkus11 View Post
You might also try flushing your local DNS cache. Start/Run/type CMD<Enter>, then at the DOS prompt type

ipconfig /flushdns <Enter>

Depends on what part of Michigan he's in... they may not have flushing anything...

I'm just a simple man trading a simple plan.

My daddy always said, "Every day above ground is a good day!"
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  #20 (permalink)
Elite Member
Grand Rapids, Michigan, United States
 
Futures Experience: Intermediate
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DUH-OH!


Just thot I'd update everyone who responded. Thank you very much. I should know by now to ALWAYS call the ISP first. Turned out all that trouble was being caused by a cable connection that went bad at the splitter. Again, I appreciate everyone who responded, especially those with humor to lighten the moment.

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