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keyboard and mouse locking up
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Created: by Superdoug3 Attachments:0

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keyboard and mouse locking up

  #11 (permalink)
Elite Member
San Diego, California
 
Futures Experience: Intermediate
Platform: Sierra Chart
Broker/Data: IB, OEC, Optimus, DDT
Favorite Futures: ES, ZN
 
Posts: 221 since Jun 2010
Thanks: 513 given, 157 received

It could be a bad video card or the video card driver. Try to install the newest driver. If still happens, replace the card with something you have from old computers.

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  #12 (permalink)
Elite Member
NC, USA
 
Futures Experience: None
Platform: None Yet
Favorite Futures: Guitar
 
MrYou's Avatar
 
Posts: 403 since Jun 2011
Thanks: 618 given, 193 received


Big Mike View Post
Heat related - you can take the case lid off, and leave it off, and see if problem goes away. Also download something like RealTemp or CoreTemp to keep an eye on temps.

This is also a good suggestion to try.

I don't think you need Malwarebytes if you're using MSE, but I'm not familiar with that software. It may unnecessarily be using resources.

Blue Screen of Death (BSoD) = hardware, BIOS, driver, or heat issue.

I'll also add this is a good example when hardware support provided by a major manufacturer (Lenovo, Dell, or HP) is worth it. It would have been resolved weeks ago. Related to another thread about building your own PCs.


Last edited by MrYou; September 25th, 2012 at 12:09 AM.
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  #13 (permalink)
Trading Apprentice
Denver, CO USA
 
Futures Experience: Advanced
Platform: Oanda
Broker/Data: Oanda
Favorite Futures: Forex
 
StockHunter's Avatar
 
Posts: 15 since Sep 2012
Thanks: 1 given, 9 received



Superdoug3 View Post
....Going forward
My original question, was --- is keyboard lock up normal using trading software. From your responses, I would say NO.
I really haven't done much except some tests to verify all hardware is in best condition and to minimize my data feed
I am going to continue monitoring. At the moment it seems to be acceptable.

lol, guess we all got offtrack there trying to help.

Yeah keyboard lock up is not normal using trading software. If the keyboard works perfectly fine in all other programs you use than it's the trading software that has a problem. In that case I would contact the company that makes the trading software you are using.

If the keyboard doesn't work in other programs than you can try a keyboard driver update, and if the update doesn't fix it, get a new keyboard.

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  #14 (permalink)
Elite Member
Vernon, BC, Canada
 
Futures Experience: Beginner
Platform: Sierra Charts
Broker/Data: Zaner Group (Transact)
Favorite Futures: ES
 
Posts: 103 since Apr 2010
Thanks: 113 given, 62 received


Tarkus11 View Post
If you looked in the Windows System logs and there are no errors there, and there are no virus problems, then...

Away back at the 1st post Tarkus11 suggested this. I tried but did not understand how to use the Event Log. I got a keyboard lockup today at 4:31 and found the following in my Event Log
Event Id 10
Event Source – Microsoft Windows WMI
Locale Id – 1033
I did a google search and found that someone with a Dell Laptop with similar error found the error was caused by some utility sending PC health status back to Dell.
so I used Msconfig to disable a few of my not necessary start up programs
programs removed from StartUP
i. Jing
ii. GoogleToolBarnotification
iii. Secunia – this checks drivers for updates
Left but questioning
i. DelReg – greenpower
ii. Catalyst – AMI video card
iii. Java update notification
iv. Google update

I have tried most of the suggestions, especially to do with Hardware -
I am tracking all changes and monitoring all results

WMI is supposed to give you details on which program caused the error but there is something not registered and the SELECT statement to select the error cause does not work until I fix the problem. I am not a WMI expert, so I am going to look at the StartUp programs as possible the source of the problem

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  #15 (permalink)
Trading Apprentice
Canada
 
Futures Experience: Advanced
Platform: nt7
Favorite Futures: es
 
Posts: 8 since Oct 2012
Thanks: 2 given, 1 received

are Logitech mouse+keyboard combo Logitech MK200 recommended?

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  #16 (permalink)
Elite Member
Vernon, BC, Canada
 
Futures Experience: Beginner
Platform: Sierra Charts
Broker/Data: Zaner Group (Transact)
Favorite Futures: ES
 
Posts: 103 since Apr 2010
Thanks: 113 given, 62 received

final solution

Final Solution
Problem: Blue screen of death (BSOD) and/or system lock up would occur at least 1 time a week.
Environment
. I7 920 computer with MSI X58 Pro motherboard
. OS on 2 hard drives
... OCZ Vertex 3 Solid State Drive
... Western Digital black Caviar drive
. ATI Radeon 4870 video card
. 2 monitors
. 6 GB RAM
. Windows 7 Home Premium
. Transact Futures with Sierra Charts


I was surprised at BSOD because my understanding is that BSOD was fixed in Win7
Since I had BSOD lots in the past with other Windows products I tried a few solutions of my own
o Since USB2 ports can be fussy I swapped out USB mouse and keyboard for PS2 mouse and keyboard
o Swapped put Optical mouse for Roller Ball mouse
Now I got serious


I posted my problem to futures.io (formerly BMT) forum and got lots of different suggestions which I tried all except the dangerous BIOS update Why is BIOS update dangerous, because I have been warned many times that if I do this wrong or my PC goes down in the middle of the update I will end up with a Brick for a Mother board
I tried each fix one at a time and waited a maximum of 2 weeks for another BSOD
 Memtest86 – ran this for 23 hours without any errors.
 Monitored CPU with CoreTemp for heat, CPU, RAM, equal usage of cores
 Checked Win7 Event Log
 Monitored CPU activity with Task monitor for strange CPU or RAM events at time of problem
 Checked Win7 > accessories > System Tools > System Information
... Checked all hard ware for status and error codes
... Did notice several devices on same IRQ, IRQ status all showed OK
... Checked Software environment for error codes
... Checked Windows Error Reporting
...... The Win7 errors did not align up with my manual BSOD tracking


 I moved the schedule for any non-trade related activity (backups) to afternoon time

I Kept a log of day time and what programs I was running when each event happened to look for patterns

Now for some professional help
---------------------------------------
Called my Hard Drive manufacturer (OCZ) tech support and made each of these changes one at a time
... Updated firm ware with OCZ Toolbox
... Did Secure Erase – ... Ran S.M.A.R.T. and had OCZ tech support check results
... Swapped out SSD drives for IDE HDD drive

Called Video card manufacturer (ATI)
o Update Video card drivers with AMD Catalyst now at V12.3 (April 10, 2012)

Called my motherboard manufacturer (MSI) for help and performed each change with a 2 week test time in between
o They assured me that the BSOD and the system lockup were the same issue.
o Updated all Mother board Drivers – done with LiveUpdate
o Disconnect all USB devices including front panel USB ports
o Last thing I did was BIOS update due to MSI recommendation to leave to last – had to update from DOS


The BIOS update seems to have fixed my BSOD but
• Next step would be to return mother board
o Call the vendor (NCIX of Vancouver) who built my computer and ask them what to do about RMA on motherboard
o If NXIX will not help then return to MSI

Take a System dump and Post dump file to Windows 7 Forums

Summary
------------
• This seems like a long time and a lot of work and it was – but I learned a lot and no damage was done.
• I had 11 BSOD events in October and it has been 2 weeks into November without a BSOD, so I feel pretty confident.
• Big Mike suggested that if I had of bought a system from a vendor like Dell then I could have had them fix it for me. Unless I had of bought a fix at home contract, this most likely would involve sending it back to Dell – may have involved Customs at border
• I could have taken it to a reputable computer shop in town and they could have done all of the updates in one go and returned it to me for testing.

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