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Sierra Chart crashes my computer
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Sierra Chart crashes my computer

  #1 (permalink)
in a meditative state...
Portugal
 
Futures Experience: Advanced
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Broker/Data: Stage5, OEC
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Posts: 801 since May 2010
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Sierra Chart crashes my computer

Hi.

I'm trying Sierra for the second time (10 versions have passed) but unfortunately things continue to have the same reaction. For some reason Sierra crashes my computer.

Sierra support says that it has to do with my computer, maybe the SSD or the RAM and despite I agree that the disk or the memory are able to create problems such as this, it's hard to believe that if my SSD or RAM have indeed some sort of a problem, only Sierra is able to detect it.

If I open Sierra, without a single chart, my computer won't crash but when charts are open then, from time to time it crashes my computer. Now we enter in the tricky part, Sierra only crashes my computer from time to time. I can open it with a couple of charts 5 times in a row and nothing happens and by the 6th time the computer crashes. Other times the first time I open it it crashes immediately.

First I thought maybe was the volume by price that was creating some memory overload, but the computer continues to crash even when the indicator is not in any chart.

I've uninstalled my anti-virus/firewall (ESET Internet Security) but had no success.

I'm able to have Multicharts opened with 20 charts, IRT opened with 6 charts, IB's TWS, Chrome, Outlook, iTunes, Excel, all opened at the same time and my computer runs smoothly.

I open Sierra, only Sierra and from time to time it crashes my computer. Does this sound that I'm having problem with my computer? Sure, it must have to do with something related to my computer since no other user complained something similar but it must be Sierra that has some process that is generating this, I think.

I'm running all in a i5 processor with 8GB of memory, a SSD and 4 Nvidia graphic cards.

I even reinstalled Windows7 (64 bit), installed new drivers and the problem continues...

I've been using IRT and despite considering it more advanced then Sierra, the agreement they have with MarketDelta in not distributing Footprint is really annoying. MarketDelta compared with Sierra is quite expensive. For us to have Footprint and Volume profile with MarketDelta it cost $149 a month whereas Sierra only charges $45. A 70% higher price for the same tools. Like I said before, I consider IRT/MD more advance since they offer a lot more options for each indicator but even so, I can't find how could that justifies a 70% higher price.

I would like to have access to footprint (still waiting for Multicharts to add that) and the only way would be using Sierra since I won't pay $149 for it nor will I work with Ninja.
I think the only way is to wait for Multicharts 9 and hope that they decide to add footprint since they are considering it at the moment.

Does anyone have some idea of what might be causing this problem with Sierra?

Regards.

If I become half a percent smarter each year, I'll be a genius by the time I die
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  #2 (permalink)
Elite Member
Oberhausen, Germany
 
Futures Experience: Advanced
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From what you have written I conclude that you tried to solve this problem in cooperation with Sierrachart support?

I think that is the only way to go, everyone else will just be able to deliver more or less educated guesses.

I dimly remember reading some threads where users also reported that SC "crashed" their computer, looks like their SSDs caused some trouble.

BTW, what does crash mean? Blue Screen? Completely freezes? Crash is a bit vague.

Since you have a strong interest in using SC I can only recommend to get into close contact with Sierrachart support and solve the problem in cooperation with them. Else I recommend to just use what works for you.

Hope you will get along soon.

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  #3 (permalink)
Market Wizard
virginia
 
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run it on a separate cheap laptop it doesn't take much to run at all. I run it from a 2G memory stick.


Last edited by cory; June 9th, 2012 at 11:07 AM.
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  #4 (permalink)
Elite Member
Portland, OR
 
Futures Experience: Intermediate
Platform: Sierra Chart
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Posts: 269 since Jan 2011
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arnie - Though you might have checked everything possible on your side - just wondering about the below:

- What is the latest sierra version you have tried with?
- Have you tried with latest Non .Net version of sierra to see if it behaves the same?
- What datafeed you are trying to use with Sierra?
- Are you launching both Sierra & datafeed provider in admin mode?
- What is your UAC setting for Windows 7?
- you can probably try using Sierra chart in sandboxie and see if it would cause any issues as it is likely to run in isolated mode.

Thanks.

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  #5 (permalink)
in a meditative state...
Portugal
 
Futures Experience: Advanced
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Posts: 801 since May 2010
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SC support ran tests and their conclusion is that it's a computer problem, SSD or RAM. It cannot be related to SC itself since I'm the only user that is reporting such a problem.

So my only solution is to buy new RAM or buy a new SSD.
Like I said, my computer runs smoothly, without a single problem. Upgrading it just because of a single program...
I was thinking using Sierra because of cost reduction and of course the ability to have footprint charts. But I'm not in the mood to upgrade my computer, not at this moment. It's only 2 years old and if nothing wrong happens it will work another 2 years before I decide to upgrade it.

Run Sierra in my laptop was something that I already thought about but I would need to subscribe a second IQFeed service to feed it and again, I'm trying to reduce costs otherwise I would subscribe MarketDelta and my problems would end.

I think I'm going to follow FGBL07 advise. I stick to what is working for me, which is IRT and wait for Multicharts to add footprint charts.

Regards.

If I become half a percent smarter each year, I'll be a genius by the time I die
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  #6 (permalink)
Market Wizard
virginia
 
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Open Ecry data feed is free and it works well with SC, openecry also offer MD add-on and it was free but I don't know if it is still free or not.

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  #7 (permalink)
in a meditative state...
Portugal
 
Futures Experience: Advanced
Platform: Multicharts, Jigsaw
Broker/Data: Stage5, OEC
Favorite Futures: Treasuries
 
arnie's Avatar
 
Posts: 801 since May 2010
Thanks: 709 given, 976 received


ejtrader View Post
arnie - Though you might have checked everything possible on your side - just wondering about the below:

- What is the latest sierra version you have tried with?

The lastest one, 866 if I'm not mistaken

- Have you tried with latest Non .Net version of sierra to see if it behaves the same?

That's a good idea

- What datafeed you are trying to use with Sierra?

IQFeed

- Are you launching both Sierra & datafeed provider in admin mode?

No, I'm not

- What is your UAC setting for Windows 7?

Notify me only when programs try to make changes.....

- you can probably try using Sierra chart in sandboxie and see if it would cause any issues as it is likely to run in isolated mode.

But isn't that the point why Sierra runs inside its own folder. Doesn't that prevents it to interact with Windows files?

Thanks.

.

If I become half a percent smarter each year, I'll be a genius by the time I die
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  #8 (permalink)
Elite Member
Portland, OR
 
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- you can probably try launching Sierra in admin mode and see if it behaves the same
- also you can try non .NET version of sierra and see if it works ( this should work fine with IQ feed).

thanks.

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  #9 (permalink)
in a meditative state...
Portugal
 
Futures Experience: Advanced
Platform: Multicharts, Jigsaw
Broker/Data: Stage5, OEC
Favorite Futures: Treasuries
 
arnie's Avatar
 
Posts: 801 since May 2010
Thanks: 709 given, 976 received


ejtrader View Post
- you can probably try launching Sierra in admin mode and see if it behaves the same
- also you can try non .NET version of sierra and see if it works ( this should work fine with IQ feed).

thanks.


Well, it seems that my computer has some sort of beef with Sierra

Non .NET version is a no go.
Running in admin mode also a no go.

By the way, when I say my computer crashes I'm referring to shut down and re-initiate by itself.

I'm not a technical guy but it's hard to believe that I'm having a SSD or a RAM problem that only Sierra is able to detect it and crashing my computer because of it. No other program is able to generate such reaction.

If I become half a percent smarter each year, I'll be a genius by the time I die
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  #10 (permalink)
Elite Member
Portland, OR
 
Futures Experience: Intermediate
Platform: Sierra Chart
Favorite Futures: ES
 
Posts: 269 since Jan 2011
Thanks: 326 given, 179 received


arnie - can't believe it's the hardware problem either.

- Would you please try to install sierra on a different folder than the default folder and see (if you still have energy to try it out).
- I am an IT person and can't really think of anything that would cause this issue only to Sierra to be frank as I have similar setup as well.

Thanks.

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