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Sierra Chart crashes my computer


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Sierra Chart crashes my computer

  #41 (permalink)
 
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ktrader View Post
Can you get the size in bytes, by right clicking, and select properties ?

Sorry....

cm....225.280
cp....569.680
cr....653.136

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arnie View Post
Sorry....

cm....225.280
cp....569.680
cr....653.136

Looks correct, so thats not it - it was worth a shot...

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  #43 (permalink)
 
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I've just remembered something... and I've just questioned SC support about it. Does Sierra uses Windows Search or Superfetch services?

According to some "specialists", these services should be disabled since they can reduce the life span of a SSD.

I've disabled them and none of the programs I use ever complained about it.

EDIT: Maybe this is one of the reasons I can't get any blue screen even with the option disabled?

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  #44 (permalink)
 
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I would run prime95 torture test for now, to see if your system reboots.

I also assume that all Windows Updates have been applied?

Other than that, next step for me would be to create the VirtualBox VM.

If you just start buying parts, you have no guarantee you will solve the problem until you know what the problem actually is.

Mike

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  #45 (permalink)
 
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Big Mike View Post
I would run prime95 torture test for now, to see if your system reboots.

I also assume that all Windows Updates have been applied?

Other than that, next step for me would be to create the VirtualBox VM.

If you just start buying parts, you have no guarantee you will solve the problem until you know what the problem actually is.

Mike

So I installed Prime95, follow their instructions to connect to PrimeNet and as soon it started to test, the computer crashed. I tested once again, opening Prime95 and this time it immediately started a test and once again the computer crashed.

Does this means its a RAM issue?

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  #46 (permalink)
 
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arnie View Post
So I installed Prime95, follow their instructions to connect to PrimeNet and as soon it started to test, the computer crashed. I tested once again, opening Prime95 and this time it immediately started a test and once again the computer crashed.

Does this means its a RAM issue?

BTW, no need for primenet, when you first start it just select torture test or whatever the option is.

Well, the crashing definitely makes it clear it's not a Sierra issue at least

It is also extremely unlikely to be SSD.

It leaves a few things:
a) Heat
b) Memory

What you can do is re-run the torture test option "Small FFT's" (top option). That tests pretty much no RAM. If it doesn't crash after say 30 minutes, then it's not heat (which is unlikely anyway given the scenario you've described).

That leaves memory.

You said you have 8GB, so probably it's either 2x4GB sticks, or 4x2GB sticks. Try taking all but one stick out of the system and re-run Prime95 "custom" test.

If it works, keep moving things around until you find the bad stick of memory. Then RMA it to the manufacturer, there should be a lifetime memory on it.

Mike

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  #47 (permalink)
 
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Big Mike View Post

What you can do is re-run the torture test option "Small FFT's" (top option). That tests pretty much no RAM. If it doesn't crash after say 30 minutes, then it's not heat (which is unlikely anyway given the scenario you've described).

What to say that as soon the Small FFT's test began the computer crashed

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  #48 (permalink)
 
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arnie View Post
What to say that as soon the Small FFT's test began the computer crashed

Well it could still be memory, but it also could mean a problem with your CPU. Are you sure the heatsink and fan are working properly? It could be heat related.

You can download RealTemp and check your temps:
Download Real Temp 3.70 | techPowerUp

No install needed, just run the executable. It will show your tjmax temp and your current temps for each core. At idle for an i5 the temps should be around 30 C probably, or less. Watch it closely when you run Prime95 again and see if it spikes. If it does, it indicates the heatsink and fan are not working correctly and need to be re-seated with new thermal paste, or replaced.

I am not sure of your exact model of i5 so not sure what your tjmax is, but RealTemp will report it. You should be at least 20 C under this temp at all times. When the chip hits this temp, it will shutdown to prevent damage.

Leave RealTemp running in the background while you do normal CPU tasks, and report back what your tjmax is and what your min and max temps were, and we can rule out heat.

Mike

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  #49 (permalink)
 
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Big Mike View Post
Watch it closely when you run Prime95 again and see if it spikes. If it does, it indicates the heatsink and fan are not working correctly and need to be re-seated with new thermal paste, or replaced.

So here it's 30 minutes test.



I've tried to see a heat spike but as soon Prime95 starts testing the computer crashes immediately. I had no time to see if there's a spike or not.

By the temps in the image it seems thins are normal between 33 and 46ºC. This is what I've been seen since I assembled the computer.

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  #50 (permalink)
 
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arnie View Post
So here it's 30 minutes test.



I've tried to see a heat spike but as soon Prime95 starts testing the computer crashes immediately. I had no time to see if there's a spike or not.

By the temps in the image it seems thins are normal between 33 and 46ºC. This is what I've been seen since I assembled the computer.

OK.

I would try moving down to 1 stick of memory at this point.

Mike

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