Sierra Chart crashes my computer

June 10th, 2012, 07:42 AM

Big Mike

Get the bugcheck codes, and you will be able to tell what piece of hardware is the problem from the stop code.

Mike

Are you talking about the Debugging Tools for Windows?

June 10th, 2012, 07:44 AM

arnie

Are you talking about the Debugging Tools for Windows?

No - you had said your computer reboots. You can disable that and that way you can see the STOP code on the BSOD. It will be like 0x<eight digit number>. You want to write down the last three or four digits of that number, and you can Google it and find out if it is memory or sata, or something else.

It might also be in your event viewer. Look for the first log entry after a system restart after bugcheck.

Mike

June 10th, 2012, 07:58 AM

Big Mike

No - you had said your computer reboots. You can disable that and that way you can see the STOP code on the BSOD. It will be like 0x<eight digit number>. You want to write down the last three or four digits of that number, and you can Google it and find out if it is memory or sata, or something else.

It might also be in your event viewer. Look for the first log entry after a system restart after bugcheck.

Mike

But I have the reboot disabled and the computer continues to reboot.

See what I wrote previously

Sierra Chart crashes my computer

Oddly enough, I did uncheck the Automatically restart but Windows restarts anyway. I cannot see any blue screen.
I have the most recent drivers for my 4 graphic cards (Nvidia Quadro NVS 290).

I have sent the Windows event log to Sierra support …

I'm searching over the Event Viewer and there's a lot of things here.

June 10th, 2012, 08:02 AM

arnie

But I have the reboot disabled and the computer continues to reboot.

See what I wrote previously

Sierra Chart crashes my computer

Oddly enough, I did uncheck the Automatically restart but Windows restarts anyway. I cannot see any blue screen.
I have the most recent drivers for my 4 graphic cards (Nvidia Quadro NVS 290).

I have sent the Windows event log to Sierra support …

I'm searching over the Event Viewer and there's a lot of things here.

Duplicate the crash.

Once Windows restarts, open Event Viewer and find the first even that is timestamped after the reboot, and look forward from there. The system log should contain information about the unexpected shutdown.

Mike

June 10th, 2012, 10:07 AM

Big Mike

Duplicate the crash.

Once Windows restarts, open Event Viewer and find the first even that is timestamped after the reboot, and look forward from there. The system log should contain information about the unexpected shutdown.

Mike

In the event log I have all errors but the only information I get is this:

Code

Log Name:      System
Source:        EventLog
Date:          10-06-2012 14:44:22
Event ID:      6008
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      TheCenter
Description:
The previous system shutdown at 14:42:37 on ‎10-‎06-‎2012 was unexpected.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="EventLog" />
    <EventID Qualifiers="32768">6008</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2012-06-10T13:44:22.000000000Z" />
    <EventRecordID>26692</EventRecordID>
    <Channel>System</Channel>
    <Computer>TheCenter</Computer>
    <Security />
  </System>
  <EventData>
    <Data>14:42:37</Data>
    <Data>‎10-‎06-‎2012</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>242</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Binary>DC07060000000A000E002A0025005903DC07060000000A000D002A0025005903600900003C000000010000006009000000000000B00400000100000000000000</Binary>
  </EventData>
</Event>

I have no idea why since I disabled the "automatically restart" option, but I can't get any blue screen.

June 10th, 2012, 10:21 AM

arnie

In the event log I have all errors but the only information I get is this:

Code

Log Name:      System
Source:        EventLog
Date:          10-06-2012 14:44:22
Event ID:      6008
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      TheCenter
Description:
The previous system shutdown at 14:42:37 on ‎10-‎06-‎2012 was unexpected.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="EventLog" />
    <EventID Qualifiers="32768">6008</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2012-06-10T13:44:22.000000000Z" />
    <EventRecordID>26692</EventRecordID>
    <Channel>System</Channel>
    <Computer>TheCenter</Computer>
    <Security />
  </System>
  <EventData>
    <Data>14:42:37</Data>
    <Data>‎10-‎06-‎2012</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>242</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Binary>DC07060000000A000E002A0025005903DC07060000000A000D002A0025005903600900003C000000010000006009000000000000B00400000100000000000000</Binary>
  </EventData>
</Event>

I have no idea why since I disabled the "automatically restart" option, but I can't get any blue screen.

Hi Arnie,

Try look in C:\Windows\WinSxS\

and find a directory starting with the string "x86_microsoft.vc90.crt_" and post the entire directory name. You will probably have multiple directy names matching , so if you post them all I can compare.

--ktrader

June 10th, 2012, 10:29 AM

ktrader

Hi Arnie,

Try look in C:\Windows\WinSxS\

and find a directory starting with the string "x86_microsoft.vc90.crt_" and post the entire directory name. You will probably have multiple directy names matching , so if you post them all I can compare.

--ktrader

I have these:

x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.21022.8_none_bcb86ed6ac711f91
x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.1_none_e163563597edeada
x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.4926_none_508ed732bcbc0e5a
x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.4940_none_50916076bcb9a742
x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.6161_none_50934f2ebcb7eb57

regards

June 10th, 2012, 10:36 AM

arnie

I have these:

x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.21022.8_none_bcb86ed6ac711f91
x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.1_none_e163563597edeada
x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.4926_none_508ed732bcbc0e5a
x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.4940_none_50916076bcb9a742
x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.6161_none_50934f2ebcb7eb57

regards

Okay... in the 6161_ directory, theres 3 files msvcm90.dll, msvcp90.dll and msvcr90.dll, can you post the exact size of the 3? (by right clicking, and select properties and use the size in bytes)

--ktrader

June 10th, 2012, 10:42 AM

ktrader

Okay... in the 6161_ directory, theres 3 files msvcm90.dll, msvcp90.dll and msvcr90.dll, can you post the exact size of the 3? (by right clicking, and select properties and use the size in bytes)

--ktrader

msvcm90.dll 23‐ 04‐ 2012 01:24 Application extens... 220 KB
msvcp90.dll 23‐ 04‐ 2012 01:24 Application extens... 557 KB
msvcr90.dll 23‐ 04‐ 2012 01:24 Application extens... 638 KB

Hey Mike, Snagit is awesome!!!

June 10th, 2012, 10:47 AM

arnie

msvcm90.dll 23‐ 04‐ 2012 01:24 Application extens... 220 KB
msvcp90.dll 23‐ 04‐ 2012 01:24 Application extens... 557 KB
msvcr90.dll 23‐ 04‐ 2012 01:24 Application extens... 638 KB

Hey Mike, Snagit is awesome!!!

Can you get the size in bytes, by right clicking, and select properties ?

Sierra Chart crashes my computer

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Sierra Chart crashes my computer