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Sierra Chart crashes my computer
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Sierra Chart crashes my computer

  #21 (permalink)
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Your machine is bugchecking/bluescreening. Disable the automatic restart on system failure as mentioned in the previous post. You will also want to configure the box for at least a kernel memory dump so that it will contain some useable information. This is set in the same place as disabling automatic restart on system failure. When your machine bugchecks again you should see a bluescreen with some codes. Check your System Event log on that next reboot to see what the bugcheck code is and that will give you a good place to start googling. My guess is that it is the video driver, since you say this happens when loading many charts. You can try updating to the latest video driver from ATI/Nvidia or go back to the Microsoft inbox video driver for your card, as these are typically the most stable.

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  #22 (permalink)
in a meditative state...
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sman73 View Post
Your machine is bugchecking/bluescreening. Disable the automatic restart on system failure as mentioned in the previous post. You will also want to configure the box for at least a kernel memory dump so that it will contain some useable information. This is set in the same place as disabling automatic restart on system failure. When your machine bugchecks again you should see a bluescreen with some codes. Check your System Event log on that next reboot to see what the bugcheck code is and that will give you a good place to start googling. My guess is that it is the video driver, since you say this happens when loading many charts. You can try updating to the latest video driver from ATI/Nvidia or go back to the Microsoft inbox video driver for your card, as these are typically the most stable.

Oddly enough, I did uncheck the Automatically restart but Windows restarts anyway. I cannot see any blue screen.
I have the most recent drivers for my 4 graphic cards (Nvidia Quadro NVS 290).


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I have sent the Windows event log to Sierra support and they didn't find anything that would indicate a problem.

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  #23 (permalink)
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arnie View Post
I'm not a technical guy but it's hard to believe that I'm having a SSD or a RAM problem that only Sierra is able to detect it and crashing my computer because of it. No other program is able to generate such reaction.

Computers are complicated things and in my experience it absolutely can be that only one program is crashing it. You get the wrong combination of hardware and software and bad things will happen.

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  #24 (permalink)
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ejtrader View Post
arnie - can't believe it's the hardware problem either.

- Would you please try to install sierra on a different folder than the default folder and see (if you still have energy to try it out).
- I am an IT person and can't really think of anything that would cause this issue only to Sierra to be frank as I have similar setup as well.

Thanks.


I'm an engineer who has constructed computers from the OS and board/chip design up so I can believe it could be a hardware issue.

It is however more likely to be a conflict between Sierra Chart and other software running on the computer. I also have win 7 x64, 8 G of ram, an SSD, HDD, multiple screens and no problems.

If I faced this problem I would do the obvious thing (which I don't see mention of in this thread).

Reformat your disk or ssd.
Reinstall windows 7 clean.
Install only the minimum software to support Sierra and your data vendors software.

Does it fail?

Yes. Then it is hardware.


No. Install all of the other software you want. But take an image of your C drive so that you can quickly get back to this step if a fault occurs. And install the most important things then wait for a few days before adding others a few at a time to find out where the problem is. Maybe store images along the way. The chances are that it won't come up again because Sierra and its microsoft dependencies are interacting with some issue in your earlier software install and removals.

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  #25 (permalink)
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cusp View Post
I'm an engineer who has constructed computers from the OS and board/chip design up so I can believe it could be a hardware issue.

It is however more likely to be a conflict between Sierra Chart and other software running on the computer. I also have win 7 x64, 8 G of ram, an SSD, HDD, multiple screens and no problems.

If I faced this problem I would do the obvious thing (which I don't see mention of in this thread).

Reformat your disk or ssd.
Reinstall windows 7 clean.
Install only the minimum software to support Sierra and your data vendors software.

Does it fail?

YES! it fails

That was one of the first things I've done.
Like I said, I have no problems with my system. All works fine. Only when I open Sierra and load the charts is when the "shit hit the fans" (please forgive my french).

Sierra support say that they can't do anything since it's not coming from them, it's a question of me testing and see what might be creating this conflict.

As advised to me. I even disabled 3 of my 4 graphic cards to see if that could be generating some conflict but unfortunately it crashed again.

I'll rest for now. It's obvious that it has something to do with some hardware which I'm not available at the moment to upgrade. Like I've been saying over and over, my system works fine, without a single glitch with my usual software, it's only Sierra that's generating this problem.
Apparently I'm not destined to use Sierra, at least not with this computer.

Thank you all for your help. It's nice to see people here on a Saturday helping each other.

Thanks.

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  #26 (permalink)
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Download Prime95 and run in Torture Test mode, select "custom" and change the max memory to be 90% of your system memory, change time to run to 5 minutes. Note your threads will be different on an i5 (no HT I think)

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Free Software - GIMPS

Let it run for 4 hours.

This will establish your cpu and memory are stable.

From there, I would download VirtualBox and create a new VM. Don't install a single thing other than Sierra Chart inside the VM, and see if the problem persists.

If your machine is bugchecking, we really need the stop code. You might check the Event Viewer system logs for any helpful errors as well. If it is a hardware error, there may be precursor log entries.

Mike

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  #27 (permalink)
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arnie View Post
Like I said, I can have 20 charts opened in Multicharts and another 6 in IRT and a couple more programs opened and I cannot see a single hiccup from my computer. With all of this opened I still have 2 to 3 GB of free RAM.
I open Sierra, load a chartbook with half a dozen of charts and puff!!! my computer crashes.

Have you established that it is nothing specific to that exact chartbook?

Create a new chartbook, and create a simple chart with no indicators. Then duplicate the chart 20 times, and save the workbook. Make sure you are using the same lookback historical settings. Then exit and reload Sierra a few times, does it work?

You can also post your chartbook, I can load it here and confirm it loads fine. I assume that Sierra had you do this already and they were able to load it no problem?

Also please don't quote inline inside someone elses quote, because then it makes it hard to quote you when I reply.

Mike

Due to time constraints, please do not PM me if your question can be resolved or answered on the forum.

Need help?
1) Stop changing things. No new indicators, charts, or methods. Be consistent with what is in front of you first.
2) Start a journal and post to it daily with the trades you made to show your strengths and weaknesses.
3) Set goals for yourself to reach daily. Make them about how you trade, not how much money you make.
4) Accept responsibility for your actions. Stop looking elsewhere to explain away poor performance.
5) Where to start as a trader? Watch this webinar and read this thread for hundreds of questions and answers.
6)
Help using the forum? Watch this video to learn general tips on using the site.

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  #28 (permalink)
in a meditative state...
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Big Mike
Download Prime95 and run in Torture Test mode, select "custom" and change the max memory to be 90% of your system memory, change time to run to 5 minutes. Note your threads will be different on an i5 (no HT I think)

Free Software - GIMPS

Let it run for 4 hours.

This will establish your cpu and memory are stable.

From there, I would download VirtualBox and create a new VM. Don't install a single thing other than Sierra Chart inside the VM, and see if the problem persists.

If your machine is bugchecking, we really need the stop code. You might check the Event Viewer system logs for any helpful errors as well. If it is a hardware error, there may be precursor log entries.

Mike

I did run Memtest86 but no error was found. Never tested Prime95.

I actually never worked on a VM before. Years ago I was tempted to install one so I could "play" with Linux but time started to get short and I just "deleted" the idea from my mind. I was already spending too much time in front of the computer, I didn't need to add more work to it.
This problem with Sierra could give me the opportunity to work on a VM but to tell you the truth I'm a bit tired of testing stuff just to make Sierra work. The time I've spent testing stuff has already cost me a couple of hundreds bucks. By now it would have been cheaper to buy a new SSD and RAM.


Big Mike
Have you established that it is nothing specific to that exact chartbook?

Create a new chartbook, and create a simple chart with no indicators. Then duplicate the chart 20 times, and save the workbook. Make sure you are using the same lookback historical settings. Then exit and reload Sierra a few times, does it work?

You can also post your chartbook, I can load it here and confirm it loads fine. I assume that Sierra had you do this already and they were able to load it no problem?

Also please don't quote inline inside someone elses quote, because then it makes it hard to quote you when I reply.

Mike

I've lost count on how many chartbooks I've created.
Sierra support didn't find any problem with them.

If you want, here are 4 chartbooks for you to test.

Regards.

If I become half a percent smarter each year, I'll be a genius by the time I die
Attached Files
Register to download File Type: cht new_only bars.cht (72.9 KB, 4 views)
Register to download File Type: cht trading_view.cht (164.4 KB, 5 views)
Register to download File Type: cht trading screen.cht (237.4 KB, 5 views)
Register to download File Type: cht new.cht (121.5 KB, 4 views)
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  #29 (permalink)
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I downloaded "trading view" (it has only 3 charts in it) and it worked fine.

Mike

Due to time constraints, please do not PM me if your question can be resolved or answered on the forum.

Need help?
1) Stop changing things. No new indicators, charts, or methods. Be consistent with what is in front of you first.
2) Start a journal and post to it daily with the trades you made to show your strengths and weaknesses.
3) Set goals for yourself to reach daily. Make them about how you trade, not how much money you make.
4) Accept responsibility for your actions. Stop looking elsewhere to explain away poor performance.
5) Where to start as a trader? Watch this webinar and read this thread for hundreds of questions and answers.
6)
Help using the forum? Watch this video to learn general tips on using the site.

If you want
to support our community, become an Elite Member.

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  #30 (permalink)
Site Administrator
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Posts: 46,238 since Jun 2009
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arnie View Post
By now it would have been cheaper to buy a new SSD and RAM.

Get the bugcheck codes, and you will be able to tell what piece of hardware is the problem from the stop code.

Mike

Due to time constraints, please do not PM me if your question can be resolved or answered on the forum.

Need help?
1) Stop changing things. No new indicators, charts, or methods. Be consistent with what is in front of you first.
2) Start a journal and post to it daily with the trades you made to show your strengths and weaknesses.
3) Set goals for yourself to reach daily. Make them about how you trade, not how much money you make.
4) Accept responsibility for your actions. Stop looking elsewhere to explain away poor performance.
5) Where to start as a trader? Watch this webinar and read this thread for hundreds of questions and answers.
6)
Help using the forum? Watch this video to learn general tips on using the site.

If you want
to support our community, become an Elite Member.

Reply With Quote

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