NexusFi: Find Your Edge


Home Menu

 





Does Sierra Chart Support need to learn some manners?


Discussion in Sierra Chart

Updated
      Top Posters
    1. looks_one vegasfoster with 8 posts (2 thanks)
    2. looks_two SierraChart with 7 posts (0 thanks)
    3. looks_3 Big Mike with 6 posts (4 thanks)
    4. looks_4 cory with 5 posts (2 thanks)
      Best Posters
    1. looks_one kiwi with 6 thanks per post
    2. looks_two shanemcdonald28 with 3 thanks per post
    3. looks_3 mattz with 1.6 thanks per post
    4. looks_4 ThatManFromTexas with 1.4 thanks per post
    1. trending_up 24,241 views
    2. thumb_up 75 thanks given
    3. group 24 followers
    1. forum 75 posts
    2. attach_file 1 attachments




 
Search this Thread

Does Sierra Chart Support need to learn some manners?

  #61 (permalink)
 
DarkPoolTrading's Avatar
 DarkPoolTrading   is a Vendor
 
Posts: 1,036 since May 2012
Thanks Given: 1,244
Thanks Received: 1,326


bobwest View Post
I think that was part of what I was trying to say.... Mind you, I was just trying to distill what I had read on the thread, but part of the point I had in mind was that I understood how some people might find the support experience difficult, because support was being done by the programmers. (Disclosure: I am a programmer -- that's why I understood it .)

But I also wrote that I was heartened to read the post by @Nicolas11, who gave me the programmer explanation, and who also said that at times, their support could be "paradise for the user."

Now, hearing from you that the entire team is programmers, actually is more heartening.... that means no marketing guys, right? Good idea.

In any case, thanks, Matt for the additional info and perspective on the platform.

Bob.

Personally I think Sierra support are great. When asking questions on their board you aren't given a bunch of fluff and left wondering where you stand. You're getting an answer directly from a developer. The answers are direct and to the point.

And as for the platform itself,...it's fast, flexible and has tons of functionality. There are certain popular platforms which for lack of a better word constantly feel heavy, ie: slow and like it has too much going on in the background hogging resources. Sierra is the complete opposite.

Back to support,...what I really like is the fast turnaround time on issues. If you pick up an issue or have a good feature request it is addressed extremely quickly. There is no "wait for the next version, dont worry it's coming someday". Issues are fixed in a matter of days. I had a specific feature request that I posted to their board a couple months ago. They agreed it was a good idea and it was put into the software the same week. (of course keep in mind they obviously have their own priorities,...fortunately my request did not affect anything major).

For those people who need to have their hands held,...they will probably not think much of their support. For those who search through the extensive online help guide before posting legitimate questions,...their support board is extremely helpful.

Diversification is the only free lunch
Follow me on Twitter Reply With Quote

Can you help answer these questions
from other members on NexusFi?
Build trailing stop for micro index(s)
Psychology and Money Management
ZombieSqueeze
Platforms and Indicators
Exit Strategy
NinjaTrader
Are there any eval firms that allow you to sink to your …
Traders Hideout
Better Renko Gaps
The Elite Circle
 
  #62 (permalink)
 
bobwest's Avatar
 bobwest 
Western Florida
Site Moderator
 
Experience: Advanced
Platform: Sierra Chart
Trading: ES, YM
Frequency: Several times daily
Duration: Minutes
Posts: 8,162 since Jan 2013
Thanks Given: 57,341
Thanks Received: 26,267


DarkPoolTrading View Post
Personally I think Sierra support are great. When asking questions on their board you aren't given a bunch of fluff and left wondering where you stand. You're getting an answer directly from a developer. The answers are direct and to the point.

And as for the platform itself,...it's fast, flexible and has tons of functionality. There are certain popular platforms which for lack of a better word constantly feel heavy, ie: slow and like it has too much going on in the background hogging resources. Sierra is the complete opposite.

Back to support,...what I really like is the fast turnaround time on issues. If you pick up an issue or have a good feature request it is addressed extremely quickly. There is no "wait for the next version, dont worry it's coming someday". Issues are fixed in a matter of days. I had a specific feature request that I posted to their board a couple months ago. They agreed it was a good idea and it was put into the software the same week. (of course keep in mind they obviously have their own priorities,...fortunately my request did not affect anything major).

For those people who need to have their hands held,...they will probably not think much of their support. For those who search through the extensive online help guide before posting legitimate questions,...their support board is extremely helpful.

Thanks. This is a very helpful addition to my understanding of the platform and the company.

Appreciate it.

Bob.

Reply With Quote
Thanked by:
  #63 (permalink)
 
mattz's Avatar
 mattz   is a Vendor
 
Posts: 2,493 since Sep 2010
Thanks Given: 2,440
Thanks Received: 3,789



DarkPoolTrading View Post
Personally I think Sierra support are great. When asking questions on their board you aren't given a bunch of fluff and left wondering where you stand. You're getting an answer directly from a developer. The answers are direct and to the point.

And as for the platform itself,...it's fast, flexible and has tons of functionality. There are certain popular platforms which for lack of a better word constantly feel heavy, ie: slow and like it has too much going on in the background hogging resources. Sierra is the complete opposite.

Back to support,...what I really like is the fast turnaround time on issues. If you pick up an issue or have a good feature request it is addressed extremely quickly. There is no "wait for the next version, dont worry it's coming someday". Issues are fixed in a matter of days. I had a specific feature request that I posted to their board a couple months ago. They agreed it was a good idea and it was put into the software the same week. (of course keep in mind they obviously have their own priorities,...fortunately my request did not affect anything major).

For those people who need to have their hands held,...they will probably not think much of their support. For those who search through the extensive online help guide before posting legitimate questions,...their support board is extremely helpful.

Back in the day, I developed a window for NinjaTrader Optimus Support Chat on [AUTOLINK]NinjaTrader[/AUTOLINK] - YouTube where the customer could get in touch with us directly. I will attempt to do the same for SC if their development team will help me out. This was a resource well spent and I think this could help many customers in the future.

Matt

Trading futures and options involves substantial risk of loss and is not suitable for all investors. Past performance is not necessarily indicative of future results. You may lose more than your initial investment. All posts are opinions and do not claim to be facts. Please conduct your own due diligence. Use only Risk capital when trading Futures.
1 800 771 6748 local 561 367 8686 email [email protected]
Reply With Quote
Thanked by:
  #64 (permalink)
shanemcdonald28
new york
 
Posts: 355 since Mar 2012
Thanks Given: 665
Thanks Received: 582

Don't forget a very important aspect of support;
not needing it !

Most of my support issues with other platforms revolved around memory leaks and memory issues with the software freezing and locking up.

I have not had Sierra freeze on me yet.

Right now I am running 12 open chartbooks with about 50 charts. Autotrading signals are running on 12 charts doing forward testing off of 10 spreadsheets. Each chart has 120 days of historical tick data loaded.

Sierra is using 191 k of memory without a hitch.
This would have easily brought other programs I use over the 1 gb memory line in the sand. It also brought other programs to a screaching halt and froze them up.

I spent countless hours with support on other software about these memory issues. The fact that I no longer spend any time with support about memory issues is huge for me.

So do consider the value of the amount of time " not " spent on support in your evaluation.

shane

Reply With Quote
Thanked by:
  #65 (permalink)
 
bobwest's Avatar
 bobwest 
Western Florida
Site Moderator
 
Experience: Advanced
Platform: Sierra Chart
Trading: ES, YM
Frequency: Several times daily
Duration: Minutes
Posts: 8,162 since Jan 2013
Thanks Given: 57,341
Thanks Received: 26,267


shanemcdonald28 View Post
Don't forget a very important aspect of support;
not needing it !

Most of my support issues with other platforms revolved around memory leaks and memory issues with the software freezing and locking up.

I have not had Sierra freeze on me yet.

Right now I am running 12 open chartbooks with about 50 charts. Autotrading signals are running on 12 charts doing forward testing off of 10 spreadsheets. Each chart has 120 days of historical tick data loaded.

Sierra is using 191 k of memory without a hitch.
This would have easily brought other programs I use over the 1 gb memory line in the sand. It also brought other programs to a screaching halt and froze them up.

I spent countless hours with support on other software about these memory issues. The fact that I no longer spend any time with support about memory issues is huge for me.

So do consider the value of the amount of time " not " spent on support in your evaluation.

shane

Really good point.

Bob.

Reply With Quote
  #66 (permalink)
Cman
Melbourne Australia
 
Posts: 1 since Jul 2014
Thanks Given: 4
Thanks Received: 1

Have been a Sierra Chart user for almost a year. I have to say, Sierra Chart support is uniquely awesome. They are obviously technical guys, and answer the question straight to point. If it is a software bug, they admit and fix it; Other than that, read your freaking documentations!

I found that a lot of questions are from users who did not bother to take time reading the documentation. Ok, the documentation is bit technical, but also simple enough for non-technical users.

I hope the support stays this way. Never hire any marketing guys or even full time support. This will keep the software (one of the best charting software) low cost. Seriously, $40 a month for Sierra chart is really a good deal.

Reply With Quote
  #67 (permalink)
 crazybears 
Alesia E.U.
 
Experience: Intermediate
Platform: Sierra chart
Trading: Futures
Posts: 168 since Feb 2011
Thanks Given: 146
Thanks Received: 115

Hi

SC User from some years , support is awesome , IMHO sometimes you have to discuss with it mainly because they are focused on the development of platform and some request ( as mine) are focused on some personalized trading aspect .

if they introduce WFA and optimization engine as Amibroker no other platform is so flexible and offers performance so high

Reply With Quote
Thanked by:
  #68 (permalink)
shanemcdonald28
new york
 
Posts: 355 since Mar 2012
Thanks Given: 665
Thanks Received: 582

Vegasfoster, the one who started this thread , has provided a great amount of support to me on the Sierra support board.

Having people like that on the Sierra support board is also a great addition. He has been very helpful with many extra tips and tricks that have helped in my transition to Sierra.


Figured I would mention that since I just realized the connection

shane

Reply With Quote
Thanked by:
  #69 (permalink)
 johnbarrry 
South Africa
 
Experience: None
Platform: ninja
Trading: zn
Posts: 6 since Nov 2013
Thanks Given: 0
Thanks Received: 1

What is a reasonable time for support from Sierra?

I have been waiting for a second response for one hour forty minutes, during which time I have not been able to trade.

Reply With Quote
  #70 (permalink)
 
mattz's Avatar
 mattz   is a Vendor
 
Posts: 2,493 since Sep 2010
Thanks Given: 2,440
Thanks Received: 3,789



johnbarrry View Post
What is a reasonable time for support from Sierra?

I have been waiting for a second response for one hour forty minutes, during which time I have not been able to trade.

Why don't you try your broker if it is a connectivity issue, he may be able to resolve it(?)

Matt

Trading futures and options involves substantial risk of loss and is not suitable for all investors. Past performance is not necessarily indicative of future results. You may lose more than your initial investment. All posts are opinions and do not claim to be facts. Please conduct your own due diligence. Use only Risk capital when trading Futures.
1 800 771 6748 local 561 367 8686 email [email protected]
Reply With Quote




Last Updated on October 25, 2014


© 2024 NexusFi™, s.a., All Rights Reserved.
Av Ricardo J. Alfaro, Century Tower, Panama City, Panama, Ph: +507 833-9432 (Panama and Intl), +1 888-312-3001 (USA and Canada)
All information is for educational use only and is not investment advice. There is a substantial risk of loss in trading commodity futures, stocks, options and foreign exchange products. Past performance is not indicative of future results.
About Us - Contact Us - Site Rules, Acceptable Use, and Terms and Conditions - Privacy Policy - Downloads - Top
no new posts