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Does Sierra Chart Support need to learn some manners?
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Does Sierra Chart Support need to learn some manners?

  #71 (permalink)
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johnbarrry View Post
What is a reasonable time for support from Sierra?

I have been waiting for a second response for one hour forty minutes, during which time I have not been able to trade.

Honestly, I don't believe Sierra's price entitles you to receive <1 hour response times. Companies pay six figures a year to guarantee such response times. $30 a month seems a bit ridiculous to expect an answer that fast.

Sierra is like anything else in trading, your internet connection, the power, your broker, your computer, whatever. Any of those could fail. If it is important to you, then you will plan ahead and have alternative solutions in place to work around whatever comes up.

But that's just my opinion.

Mike

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  #72 (permalink)
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Big Mike View Post
Honestly, I don't believe Sierra's price entitles you to receive <1 hour response times. Companies pay six figures a year to guarantee such response times. $30 a month seems a bit ridiculous to expect an answer that fast.

Sierra is like anything else in trading, your internet connection, the power, your broker, your computer, whatever. Any of those could fail. If it is important to you, then you will plan ahead and have alternative solutions in place to work around whatever comes up.

But that's just my opinion.

Mike

Or, just buy @NinjaTrader. It's way less expensive and, as you can tell from this site, is extremely well supported. Good luck.

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  #73 (permalink)
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timefreedom View Post
Or, just buy @NinjaTrader. It's way less expensive and, as you can tell from this site, is extremely well supported. Good luck.

Way less? We give their most expansive package at less than $30 with complete market profile and history.
How did you arrive at your math?

Quite honestly, it is not ok to have the first post as a complaint for service.
What is the idea behind it? Get group support and start a controversy?

Also, why do brokers don't learn and support the platform they provide?
It cant always all fall on the software provider!

Matt

PM with any questions about optimusfutures (800) 771-6748 (561) 367 8686. THERE IS A SUBSTANTIAL RISK OF LOSS IN FUTURES TRADING.
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  #74 (permalink)
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mattz View Post
Way less? We give their most expansive package at less than $30 with complete market profile and history.
How did you arrive at your math?

Quite honestly, it is not ok to have the first post as a complaint for service.
What is the idea behind it? Get group support and start a controversy?

Also, why do brokers don't learn and support the platform they provide?
It cant always all fall on the software provider!

Matt

@mattz, Yes, way less. The math I used was very basic, rudimentary and easily accessible by almost anyone. I didn't know that by being a site advertiser you were given authority to say that having one's first post be a complaint is not okay - but.... glad you feel that way. I will point out that there are countless posts on this forum complaining about @NinjaTrader and in all but the most rare occurrence, the issue is not with Ninja but with the user. The trader has the responsibility of choosing what software products to use and then learning how to proficiently use them. A brokers responsibility is to provide fast, reliable fills and price-competitive commissions.

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  #75 (permalink)
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johnbarrry View Post
What is a reasonable time for support from Sierra?

I have been waiting for a second response for one hour forty minutes, during which time I have not been able to trade.

In addition to big mike's response, I was going to add that please consider sierra chart is based in New Zealand (if I'm not mistaken). It was in the middle of dead night when you were waiting.

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  #76 (permalink)
Trading Apprentice
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My 2c

The SC support is very technical. That means you don't get given a warm cuddly feeling. It also means you tend to get real answers.

Heck, they even ask you not to thank them when they answer your question or release a new version of Sierra Chart to meet your needs.

The SC package is very inexpensive but has enormous capability. You can't have everything so if you need immediate support and strokes then this is not the place to get it. I anticipate a response within 24 hours to normal questions. Difficult questions have taken weeks ... but at the end of that time there is a new version of Sierra Chart that perfectly meets my needs.

I love this kind of support. But I also see that some potential customers should pay more and go elsewhere (or learn to love it I guess).

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