Honestly, I don't believe Sierra's price entitles you to receive <1 hour response times. Companies pay six figures a year to guarantee such response times. $30 a month seems a bit ridiculous to expect an answer that fast.
Sierra is like anything else in trading, your internet connection, the power, your broker, your computer, whatever. Any of those could fail. If it is important to you, then you will plan ahead and have alternative solutions in place to work around whatever comes up.
But that's just my opinion.
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@mattz, Yes, way less. The math I used was very basic, rudimentary and easily accessible by almost anyone. I didn't know that by being a site advertiser you were given authority to say that having one's first post be a complaint is not okay - but.... glad you feel that way. I will point out that there are countless posts on this forum complaining about @NinjaTrader and in all but the most rare occurrence, the issue is not with Ninja but with the user. The trader has the responsibility of choosing what software products to use and then learning how to proficiently use them. A brokers responsibility is to provide fast, reliable fills and price-competitive commissions.
The SC support is very technical. That means you don't get given a warm cuddly feeling. It also means you tend to get real answers.
Heck, they even ask you not to thank them when they answer your question or release a new version of Sierra Chart to meet your needs.
The SC package is very inexpensive but has enormous capability. You can't have everything so if you need immediate support and strokes then this is not the place to get it. I anticipate a response within 24 hours to normal questions. Difficult questions have taken weeks ... but at the end of that time there is a new version of Sierra Chart that perfectly meets my needs.
I love this kind of support. But I also see that some potential customers should pay more and go elsewhere (or learn to love it I guess).
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