Personally I think Sierra support are great. When asking questions on their board you aren't given a bunch of fluff and left wondering where you stand. You're getting an answer directly from a developer. The answers are direct and to the point.
And as for the platform itself,...it's fast, flexible and has tons of functionality. There are certain popular platforms which for lack of a better word constantly feel heavy, ie: slow and like it has too much going on in the background hogging resources. Sierra is the complete opposite.
Back to support,...what I really like is the fast turnaround time on issues. If you pick up an issue or have a good feature request it is addressed extremely quickly. There is no "wait for the next version, dont worry it's coming someday". Issues are fixed in a matter of days. I had a specific feature request that I posted to their board a couple months ago. They agreed it was a good idea and it was put into the software the same week. (of course keep in mind they obviously have their own priorities,...fortunately my request did not affect anything major).
For those people who need to have their hands held,...they will probably not think much of their support. For those who search through the extensive online help guide before posting legitimate questions,...their support board is extremely helpful.
You donít trade the markets; you only trade your beliefs about the markets.
- Van K Tharp
The following 5 users say Thank You to DarkPoolTrading for this post:
Back in the day, I developed a window for NinjaTraderOptimus Support Chat on NinjaTrader - YouTube where the customer could get in touch with us directly. I will attempt to do the same for SC if their development team will help me out. This was a resource well spent and I think this could help many customers in the future.
PM with any questions about optimusfutures (800) 771-6748 (561) 367 8686. THERE IS A SUBSTANTIAL RISK OF LOSS IN FUTURES TRADING.
The following 2 users say Thank You to mattz for this post:
Don't forget a very important aspect of support;
not needing it !
Most of my support issues with other platforms revolved around memory leaks and memory issues with the software freezing and locking up.
I have not had Sierra freeze on me yet.
Right now I am running 12 open chartbooks with about 50 charts. Autotrading signals are running on 12 charts doing forward testing off of 10 spreadsheets. Each chart has 120 days of historical tick data loaded.
Sierra is using 191 k of memory without a hitch.
This would have easily brought other programs I use over the 1 gb memory line in the sand. It also brought other programs to a screaching halt and froze them up.
I spent countless hours with support on other software about these memory issues. The fact that I no longer spend any time with support about memory issues is huge for me.
So do consider the value of the amount of time " not " spent on support in your evaluation.
The following 3 users say Thank You to shanemcdonald28 for this post:
Have been a Sierra Chart user for almost a year. I have to say, Sierra Chart support is uniquely awesome. They are obviously technical guys, and answer the question straight to point. If it is a software bug, they admit and fix it; Other than that, read your freaking documentations!
I found that a lot of questions are from users who did not bother to take time reading the documentation. Ok, the documentation is bit technical, but also simple enough for non-technical users.
I hope the support stays this way. Never hire any marketing guys or even full time support. This will keep the software (one of the best charting software) low cost. Seriously, $40 a month for Sierra chart is really a good deal.
The following 4 users say Thank You to Cman for this post:
SC User from some years , support is awesome , IMHO sometimes you have to discuss with it mainly because they are focused on the development of platform and some request ( as mine) are focused on some personalized trading aspect .
if they introduce WFA and optimization engine as Amibroker no other platform is so flexible and offers performance so high
The following 2 users say Thank You to crazybears for this post: