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SC support, really unacceptable reaction and response!?!?
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SC support, really unacceptable reaction and response!?!?

  #31 (permalink)
 Vendor: www.sierrachart.com 
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tomgilb View Post
One of the things I like most about Sierra Chart is its flexibility. The suggestion I posted (that was deleted) was an example of that flexibility, and one that I personally use. Maybe it was my suggestion that caused him to give up. Hopefully not, as I was just trying to be helpful.

Maybe it was or was not your post which caused the entire thread to be deleted, but when we are handling lots of questions and advanced programming tasks every day, we don't always have the time to spend a lot of time thinking about something or to handle something in the most gentle way and we just have to get things done so they don't accumulate. We already have a very heavy work load and a lot of things that need to be accomplished.

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  #32 (permalink)
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SierraChart View Post
Maybe it was or was not your post which caused the entire thread to be deleted, but when we are handling lots of questions and advanced programming tasks every day, we don't always have the time to spend a lot of time thinking about something or to handle something in the most gentle way and we just have to get things done so they don't accumulate. We already have a very heavy work load and a lot of things that need to be accomplished.

I understand the pressure, maybe it's a good idea to put those questions in a special mailbox that once a week you can revise them when you have the time for them.

I love Sierracharts


Last edited by MetalTrade; February 4th, 2011 at 05:00 AM.
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  #33 (permalink)
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Nice edit Metal ;-)

I have been over on SC forum for a little over a month. There are a couple of people, that will remain nameless, that are just jerks. If I was charging for my services, they would be cut off, as it is not worth the $16/month to deal with that. Of course, if you are running a business you need to do a good job, customer is always right, blah blah blah. However, that does not give people the right to walk all over the provider. Thin line for sure, but I suspect people are taking their trading frustrations out on the wrong people.

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  #34 (permalink)
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I'm glad to have @SierraChart abord, finally, thanks to some futures.io (formerly BMT) merbers, we are getting the right attention to this good platform. Hope you will keep an eye on our forum, especially over SC threads and, that we can continue to collaborate like this last week.
Thanks.
Luke.

Take your Pips, go out and Live.
Luke.
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  #35 (permalink)
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Hi,

First, I want to say I am fairly new here, and I love this forum. I had the impression that trading forums were cesspools until I came here.

Second, regarding what I am about to say, I don't want to be interpreted as excessive criticism. From everything I read, and my limited exposure to it, Sierra Chart is a first rate product, having features that platforms four times the price do not have. I also want to note that any time I asked a question on their forum or directly by email, I received a courteus, informative and prompt reply.(prompt is an understatement with Sierra! :-)

Having said that, here is a phrase from the referenced thread that bothers me:

"One thing we stress quite clearly in help topic 30.12 is avoid downloading tick by tick data and use 1 or 2 second data. We are not going to take any responsibility for tick data. The volumes are very enormous and data providers have difficulty with this type of data. DTN IQ Feed only provides 8 days of tick data during market hours. Rather than the 30 to 60 they normally have available. It simply is very burdensome. And in our opinion, it doesn't make sense to work with. 1 second data should provide sufficient accuracy.

In other words, you get what you ask for."

I simply don't understand how people who design charting platforms can tell someone their business. I use tick charts along with interval charts for my trading. I know quite a few profitable traders who like to use tick charts (Linda Raschke being a high profile example). However, whether tick charts help or hinder is not really the point. If they don't want to be 'responsible' for tick charts, that's their business. But I don't go around telling Sierra what programming language they should use to construct their platform; I don't tell other traders that their methods have no validity; so as a price action/market structure discretionary trader, I am not sure I want to hear this in a professional, support environment as an answer to the problem that I have.

I also want to clear up q couple of misconceptions. IQFeed supplies 8 days of data during market hours, but 4 months of tick data outside those hours. That data can be stored locally, and called up as necessary. Tradestation, which is hardly the pinnacle of electronic trading platforms, is able to deliver 6 months of tick data, most of the time without any problem. I submit that if Tradestation platform can handle it, the superbly efficient Sierra Chart should have no troubles.

I want to emphasize again that of all the 'paid' charting services, Sierra is probably number 1 on my list to combine with IQfeed for my charting needs. I apologize for overwriting my point, but hope that it's taken in the spirit of constructive criticism.

Paladin.

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  #36 (permalink)
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Paladin,

I agree with what you've said. But, I think that there are two big things:

a) They can't please everyone
b) Actions speak louder than words

Basically it means that no platform is perfect and if it is a deal breaker for you then you should demonstrate it through terms they understand (lost revenue), by cancelling your subscription and also get your friends to all write in saying "If you had xxxx, then I would sign up today". This way they can quantify the demand and relate it to actual revenue and not just wishful thinking, and you may get what you want.

Otherwise, you probably have to just make due until enough other people do the above to convince them to change. It's just business.

Mike

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  #37 (permalink)
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Paladin,

While they say that, I think it may be more CYA type of info. I only deal with tick data, and have had no issues, but I can imagine people that load way too much data and wonder why it is not working etc.

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