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SC support, really unacceptable reaction and response!?!?
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Created: by LukeGeniol Attachments:1

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SC support, really unacceptable reaction and response!?!?

  #11 (permalink)
Elite Member
Madison, WI
 
Futures Experience: Advanced
Platform: Sierra Charts, ALT
Favorite Futures: ES
 
aslan's Avatar
 
Posts: 614 since Jan 2010
Thanks: 342 given, 1,077 received

Its that exponential piece that is the problem. I suspect they are doing something really stupid in terms of memory allocation, and they are reallocating and moving data over and over again. It is probably optimized for other cases, and needs a small tweak to fix this "non-problem".

I am fine with it being generally slow (1 min load time at startup is fine). It is the 15 min load time for ES that is a problem.

Anyway, this thread is about the support response. I will be doing some homework and then going back to them again, perhaps offline to avoid them feeling puked on.

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  #12 (permalink)
Site Administrator
Manta, Ecuador
 
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Well I think that you have to accept them for who they are Just like your girlfriend, you can't change them. They have their advantages and disadvantages. If you are getting enough benefits out of the relationship then stick with it. You could of course also have another girlfriend/platform on the side that will do stuff the first girlfriend/platform won't, and then you are a happy man.

I read the thread and as a new SC user I have no clue why they responded the way they did and then closed the thread, but now each time I raise a question I wonder if they will do that to me (you may know I have an open issue with them about DTN bid/ask depth problems).

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  #13 (permalink)
Market Wizard
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you guys are just way above a normal user for them.

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  #14 (permalink)
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I think you are right Cory ;-)

I have had good luck in general, but I suspect it comes down to how busy they are vs how easy it is to do something.

Does anyone know how many developers they have? how many support people they have?

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  #15 (permalink)
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Not overly defensive IMO, but it was odd how they kept responding and then closed it. It wasn't appropriate, but at least you always get a straight answer with those guys. NT would have just referred you to one of their consultants. BTW, it took me 6 seconds to change to a 30 day 1 range chart using my TT feed and 20 seconds to download and load a new 1 range chart (6B) with a Core 2 Duo T6500, but I'm not using any CD indicators.

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  #16 (permalink)
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Ok, seems that my actions has served to make reconsider them, that their reaction was perhaps inapropriate, reopening the thread.

Take your Pips, go out and Live.
Luke.
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  #17 (permalink)
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I am sure it is an advanced topic, no doubt, and they are engineers and the product is their baby. Easy to get defensive. From what I have seen so far, SC is a fantastic platform with great support. Everyone has an off day, and you can't expect any platform to be perfect these days (god knows I've tried...)

Mike

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  #18 (permalink)
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Big Mike View Post
I am sure it is an advanced topic, no doubt, and they are engineers and the product is their baby. Easy to get defensive. From what I have seen so far, SC is a fantastic platform with great support. Everyone has an off day, and you can't expect any platform to be perfect these days (god knows I've tried...)

Mike

This is true Mike, but my concern was about their BS response and the decision to close the thread without let any further discussion. Anyway I'm glad that they have reconsidered their decision.

Take your Pips, go out and Live.
Luke.
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  #19 (permalink)
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LukeGeniol View Post
This is true Mike, but my concern was about their BS response and the decision to close the thread without let any further discussion.

Sounds like all is good now so I wouldn't beat them up too much about it. This is only based on what I have seen so far, I'm inclined to give them the benefit of the doubt

Mike

Due to time constraints, please do not PM me if your question can be resolved or answered on the forum.

Need help?
1) Stop changing things. No new indicators, charts, or methods. Be consistent with what is in front of you first.
2) Start a journal and post to it daily with the trades you made to show your strengths and weaknesses.
3) Set goals for yourself to reach daily. Make them about how you trade, not how much money you make.
4) Accept responsibility for your actions. Stop looking elsewhere to explain away poor performance.
5) Where to start as a trader? Watch this webinar and read this thread for hundreds of questions and answers.
6)
Help using the forum? Watch this video to learn general tips on using the site.

If you want
to support our community, become an Elite Member.

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  #20 (permalink)
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Yes, I think you need to use a little tender loving care before using the club ;-)

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