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SC support, really unacceptable reaction and response!?!?
Its that exponential piece that is the problem. I suspect they are doing something really stupid in terms of memory allocation, and they are reallocating and moving data over and over again. It is probably optimized for other cases, and needs a small tweak to fix this "non-problem".
I am fine with it being generally slow (1 min load time at startup is fine). It is the 15 min load time for ES that is a problem.
Anyway, this thread is about the support response. I will be doing some homework and then going back to them again, perhaps offline to avoid them feeling puked on.
Well I think that you have to accept them for who they are Just like your girlfriend, you can't change them. They have their advantages and disadvantages. If you are getting enough benefits out of the relationship then stick with it. You could of course also have another girlfriend/platform on the side that will do stuff the first girlfriend/platform won't, and then you are a happy man.
I read the thread and as a new SC user I have no clue why they responded the way they did and then closed the thread, but now each time I raise a question I wonder if they will do that to me (you may know I have an open issue with them about DTN bid/ask depth problems).
Not overly defensive IMO, but it was odd how they kept responding and then closed it. It wasn't appropriate, but at least you always get a straight answer with those guys. NT would have just referred you to one of their consultants. BTW, it took me 6 seconds to change to a 30 day 1 range chart using my TT feed and 20 seconds to download and load a new 1 range chart (6B) with a Core 2 Duo T6500, but I'm not using any CD indicators.
I am sure it is an advanced topic, no doubt, and they are engineers and the product is their baby. Easy to get defensive. From what I have seen so far, SC is a fantastic platform with great support. Everyone has an off day, and you can't expect any platform to be perfect these days (god knows I've tried...)
This is true Mike, but my concern was about their BS response and the decision to close the thread without let any further discussion. Anyway I'm glad that they have reconsidered their decision.
Sounds like all is good now so I wouldn't beat them up too much about it. This is only based on what I have seen so far, I'm inclined to give them the benefit of the doubt
Just like your girlfriend, you can't change them. They have their advantages and disadvantages. If you are getting enough benefits out of the relationship then stick with it. You could of course also have another girlfriend/platform on the side that will do stuff the first girlfriend/platform won't, and then you are a happy man. 
