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And we are sick and tired of dealing with God damn damn damn damn CME market data policies. Did we say damn enough here? No we did not. We should say it a million more times. A billion more times. A trillion more times!
We do appreciate you re-quoting that. We should come up with an itemized list of why this is a monumental problem for everyone. Although anyone going through our Support Board should be able to see this.
Even Jigsaw came to us privately deeply concerned about this whole CME market data issue and how the very onerous policies or future application of those policies to them will be adversely affecting them if applied and wanting to create a larger effort to get these policies changed. So this is a very serious matter. It is fine to consider it a laugh, but really it is not.
And Jigsaw has said the same thing that we have said, which is does not the CME really appreciate all of the effort that everyone goes through to bring them trading business including the software developers. There is no appreciation of this and we are only rewarded with even more absurd policies. And believe us, we hear it from everyone. How about the trading educator, who has to pay $440 a month in fees because they would be considered a professional.
Now one thing which is going to help us up massively, is our release of 10 minute delayed CME/CBOT/NYMEX/COMEX streaming data. This should we hope happen probably this week. And this will also include 500 levels of streaming market depth with merged in implied depth near the top of the book. We are in the final process of getting the infrastructure set up for this.
It is fair to say that we waste no less than 25% on our support time related to CME market data fees and the secondary effect those create which most users do not even realize but once brought to their attention they should be able to see it. Really even more than 25% of our time.
We remember, when sometime after we started offering our direct data feed for the CME, that we were being asked by users who use Interactive Brokers could we use the market depth data from TWS but then use the level 1 data from our own data feed so they could save $10 in exchange fees. Do you understand the kind technical complications and support issues associated with that and the madness and burden this creates on us.
CME market data policies also influenced our decision regarding Rithmic. Was a major influence.
Since I have had a laugh now and then about the occasional (Edit: actually, frequent) brusqueness of SC support policies, I did want to highlight the other side of all this, which is the extreme level of technical expertise and sophistication that goes into the product itself and into the many, and essentially constant, improvements they make. Also, the CME data fees issue will drive anyone crazy.
Kidding aside, my hat's off to them.
Bob.
When one door closes, another opens.
-- Cervantes, Don Quixote
I think they are outspokenly right and are understandable with most they say. Paypal issues are discussed under young entrepreneurs in germany as well. An american company having hard times with their services is not nice but somehow really a joke.
