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Cannot connect to Sierra Chart after updating newer version.
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Created: by mykee Attachments:0

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Cannot connect to Sierra Chart after updating newer version.

  #1 (permalink)
Elite Member
Johor, Malaysia
 
Futures Experience: Beginner
Platform: Sierra Chart
Favorite Futures: CL, GC
 
Posts: 170 since Oct 2013
Thanks: 1,047 given, 156 received

Cannot connect to Sierra Chart after updating newer version.

I updated the platform and now I am not able to login. It says error 10053.
Sierra linked me to "Network Comm or server error", and it says,
"If you updated Sierra Chart to a newer version, then some firewalls may block internet access". I off my Kaspersky firewall, and still it will not connect.
Anyone have experience similar problem before? I am using window 10.
Please advice, thank you.

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  #2 (permalink)
Elite Member
Athens Greece
 
Futures Experience: Beginner
Platform: Sierra Charts
Broker/Data: Transact Futures / Interactive Brokers
Favorite Futures: YM
 
ClearLog's Avatar
 
Posts: 29 since Jul 2016
Thanks: 61 given, 22 received


mykee View Post
I updated the platform and now I am not able to login. It says error 10053.
Sierra linked me to "Network Comm or server error", and it says,
"If you updated Sierra Chart to a newer version, then some firewalls may block internet access". I off my Kaspersky firewall, and still it will not connect.
Anyone have experience similar problem before? I am using window 10.
Please advice, thank you.

I had same issue but I did copy Sierra folder before the update so I replaced the bad one with the old.....

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