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Cannot connect to Sierra Chart after updating newer version.


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Cannot connect to Sierra Chart after updating newer version.

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  #1 (permalink)
Johor, Malaysia
 
Experience: Beginner
Platform: Sierra Chart
Trading: CL, GC
 
Posts: 186 since Oct 2013
Thanks: 1,249 given, 187 received

I updated the platform and now I am not able to login. It says error 10053.
Sierra linked me to "Network Comm or server error", and it says,
"If you updated Sierra Chart to a newer version, then some firewalls may block internet access". I off my Kaspersky firewall, and still it will not connect.
Anyone have experience similar problem before? I am using window 10.
Please advice, thank you.

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Athens Greece
 
Experience: Beginner
Platform: Sierra Charts
Broker: Transact Futures / Interactive Brokers
Trading: YM
 
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Posts: 29 since Jul 2016
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mykee View Post
I updated the platform and now I am not able to login. It says error 10053.
Sierra linked me to "Network Comm or server error", and it says,
"If you updated Sierra Chart to a newer version, then some firewalls may block internet access". I off my Kaspersky firewall, and still it will not connect.
Anyone have experience similar problem before? I am using window 10.
Please advice, thank you.

I had same issue but I did copy Sierra folder before the update so I replaced the bad one with the old.....

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