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Sierra connection problems - resolved (SC IP change and no DNS Propagation)
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Sierra connection problems - resolved (SC IP change and no DNS Propagation)

  #1 (permalink)
Determined
Lexington KY/USA
 
Futures Experience: Beginner
Platform: SC,TastyWorks,ToS
Broker/Data: TDA, OANDA,AMP/CQG
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Sierra connection problems - resolved (SC IP change and no DNS Propagation)

Is anyone (beside me) having issues with Sierra connectivity? It might be just me, I did some windows updates over the weekend (Win 10 Pro) and that might be the issue, but I can't connect to the Sierra Chart site, either ...

This just seems to be the historical data (which comes from Sierra) and not the CQG feed, that I use.

The error is:
DTC Client (75) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2017-06-18 18:07:21

-- Edit

Putting this at the top so it's not TL;DR
(sent from SC at 11:30 PM EDT on 6/18/2017)
From: SC Support <support@sierrachart.com>

Hello,

We have moved to a new IP address for the server. The DNS on your side clearly has not yet updated.


Last edited by LDog; June 19th, 2017 at 12:09 PM. Reason: Vendor reply
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  #2 (permalink)
Elite Member
Sedona, AZ
 
Futures Experience: Intermediate
Platform: Multicharts, Neoticker, h
Favorite Futures: NQ, YM
 
Posts: 3 since Jul 2010
Thanks: 4 given, 2 received

Sierra website down

I just posted about the same thing, will delete my duplicate thread.
It appears the Sierra Chart website has been down for at least the last few hours.
Inconvenient when programming in ACSIL on a Sunday afternoon!

Ordinarily all support happens through the website, so I don't even know how to let them know about the problem.
Does anyone know their direct email?

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  #3 (permalink)
Determined
Lexington KY/USA
 
Futures Experience: Beginner
Platform: SC,TastyWorks,ToS
Broker/Data: TDA, OANDA,AMP/CQG
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Posts: 157 since Sep 2015
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I'm not trading live so, for me, it's just a data recording issue, but you may want to contact your broker and see if they have a means to contact them.
(copied from my reply to YOUR thread )

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  #4 (permalink)
Determined
Lexington KY/USA
 
Futures Experience: Beginner
Platform: SC,TastyWorks,ToS
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I just checked with my broker and they don't have any information, at this time.

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  #5 (permalink)
Determined
Lexington KY/USA
 
Futures Experience: Beginner
Platform: SC,TastyWorks,ToS
Broker/Data: TDA, OANDA,AMP/CQG
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Posts: 157 since Sep 2015
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@MerlinT - some time last year I'd opened a ticket on their website and they reply came from ticket@sierrachart.com

HTH

I just shot them an email, we'll see if they reply.

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  #6 (permalink)
Determined
Lexington KY/USA
 
Futures Experience: Beginner
Platform: SC,TastyWorks,ToS
Broker/Data: TDA, OANDA,AMP/CQG
Favorite Futures: Looking for it/them
 
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Posts: 157 since Sep 2015
Thanks: 5,156 given, 209 received

I did get a reply last night, but I was already in bed:

SC Support <support@sierrachart.com>
11:31 PM (12 hours ago)

to me

Hello,

We have moved to a new IP address for the server. The DNS on your side clearly has not yet updated. Try again now and confirm when you can access it.

You should also still see the other server, but it would just indicate that it is in maintenance mode.

Tell us what you see now.

Thank You,
Sierra Chart Support

I didn't respond and ask them if it was a planned change, and if so, why didn't they change the TTL so customer impact would be minimal ...

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  #7 (permalink)
 Vendor: www.sierrachart.com 
New Zealand
 
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Platform: Sierra Chart
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Quoting 
The error is:
DTC Client (75) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2017-06-18 18:07:21

This is not related to the website. It is a different issue which has been resolved.

The timeout for the SierraChart.com domain name is 20 minutes. However, it does not meant that DNS servers are going to follow this. They can use a longer time.

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  #8 (permalink)
 Vendor: www.sierrachart.com 
New Zealand
 
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Posts: 112 since Feb 2011
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Here is a detailed report about the issue:
https://www.sierrachart.com/SupportBoard.php?ThreadID=27922#P120017

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