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I got SC chart frozen all the time
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Created: by jz166 Attachments:4

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I got SC chart frozen all the time

  #1 (permalink)
Elite Member
NY, USA
 
Futures Experience: Intermediate
Platform: NT/IB TWS
Broker/Data: IB
Favorite Futures: ES
 
Posts: 946 since Sep 2009
Thanks: 813 given, 443 received

I got SC chart frozen all the time

windows 10 64bit
16G RAM

only open one ES 5mins chart, and yet it's frozen all the time.
I am disappointed.

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  #2 (permalink)
Just a boy
Auckland, New Zealand
 
Futures Experience: Beginner
Platform: Sierra Chart
Broker/Data: AMP/CQG
Favorite Futures: Whatever moves in my timezone
 
Posts: 1,803 since Sep 2009
Thanks: 3,165 given, 1,372 received


jz166 View Post
windows 10 64bit
16G RAM

only open one ES 5mins chart, and yet it's frozen all the time.
I am disappointed.

What broker?

What data feed?

What Studies have you put on the ONE chart?

PS: I use SC with W10 on a six year old laptop - I have nowhere near 16G of RAM. I track 14 symbols and have 16 charts open with numerous Studies incl Overlays.

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  #3 (permalink)
Elite Member
NY, USA
 
Futures Experience: Intermediate
Platform: NT/IB TWS
Broker/Data: IB
Favorite Futures: ES
 
Posts: 946 since Sep 2009
Thanks: 813 given, 443 received



steve2222 View Post
What broker?

What data feed?

What Studies have you put on the ONE chart?

PS: I use SC with W10 on a six year old laptop - I have nowhere near 16G of RAM. I track 14 symbols and have 16 charts open with numerous Studies incl Overlays.

IQ Feed

CPU is i7-4790K, it's a 3 months old PC with 2 SSDs
I have to no problems at all to run 20+ Ninja charts on it.

Studies:
1. volume
2. Pivot points
3. Countdown Timer
4. overlay 20ema of 60mins charts
5. 20ema

thanks!

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  #4 (permalink)
Just a boy
Auckland, New Zealand
 
Futures Experience: Beginner
Platform: Sierra Chart
Broker/Data: AMP/CQG
Favorite Futures: Whatever moves in my timezone
 
Posts: 1,803 since Sep 2009
Thanks: 3,165 given, 1,372 received


jz166 View Post
IQ Feed

CPU is i7-4790K, it's a 3 months old PC with 2 SSDs
I have to no problems at all to run 20+ Ninja charts on it.

Studies:
1. volume
2. Pivot points
3. Countdown Timer
4. overlay 20ema of 60mins charts
5. 20ema

thanks!

Two things:

You said you only had ONE 5min ES chart open - how are you feeding the 20ema of the 60 mins if you only have one chart.

Secondly, are these all 'out of the box' studies ie provided by SC themselves?

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  #5 (permalink)
Elite Member
NY, USA
 
Futures Experience: Intermediate
Platform: NT/IB TWS
Broker/Data: IB
Favorite Futures: ES
 
Posts: 946 since Sep 2009
Thanks: 813 given, 443 received


steve2222 View Post
Two things:

You said you only had ONE 5min ES chart open - how are you feeding the 20ema of the 60 mins if you only have one chart.

Secondly, are these all 'out of the box' studies ie provided by SC themselves?

overlay ema from 60m chart is not shown right now.
Yes, all studies are default ones, provided by SC. thanks.

oh yeah, I reinstalled, twice.

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  #6 (permalink)
Just a boy
Auckland, New Zealand
 
Futures Experience: Beginner
Platform: Sierra Chart
Broker/Data: AMP/CQG
Favorite Futures: Whatever moves in my timezone
 
Posts: 1,803 since Sep 2009
Thanks: 3,165 given, 1,372 received


jz166 View Post
overlay ema from 60m chart is not shown right now.
Yes, all studies are default ones, provided by SC. thanks.

oh yeah, I reinstalled, twice.

Okay.

Not clear I am understanding what the current position is re the 60min chart and the overlay - but never mind, try this:

Remove each Study one at a time and see if one of those is the problem.

START by removing the 60 min chart and the overlay study

Next try removing Pivot Points.

Then remove the remainder one by one in any order.

PS: duplicate a copy of your Chartbook first if you want to preserve the current configuration. But make sure that Chartbook is CLOSED before removing the Studies one by one from the other copy.

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  #7 (permalink)
Elite Member
Stockholm Sweden
 
Futures Experience: Intermediate
Platform: Sierra chart
Favorite Futures: CL
 
Posts: 58 since Jun 2015
Thanks: 39 given, 48 received

Sierra chart has their own support board with their engineers helping you if you just post your issue there.

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  #8 (permalink)
Elite Member
NY, USA
 
Futures Experience: Intermediate
Platform: NT/IB TWS
Broker/Data: IB
Favorite Futures: ES
 
Posts: 946 since Sep 2009
Thanks: 813 given, 443 received


Macan View Post
Sierra chart has their own support board with their engineers helping you if you just post your issue there.

I did, so far didn't get much help.

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  #9 (permalink)
Elite Member
NY, USA
 
Futures Experience: Intermediate
Platform: NT/IB TWS
Broker/Data: IB
Favorite Futures: ES
 
Posts: 946 since Sep 2009
Thanks: 813 given, 443 received


steve2222 View Post
Okay.

Not clear I am understanding what the current position is re the 60min chart and the overlay - but never mind, try this:

Remove each Study one at a time and see if one of those is the problem.

START by removing the 60 min chart and the overlay study

Next try removing Pivot Points.

Then remove the remainder one by one in any order.

PS: duplicate a copy of your Chartbook first if you want to preserve the current configuration. But make sure that Chartbook is CLOSED before removing the Studies one by one from the other copy.

I know what you are saying. But I don't understand why SC behaves like this.
I am checking with their support. thanks!

oh boy, I am thinking to get rid of SC.....

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  #10 (permalink)
Elite Member
Stockholm Sweden
 
Futures Experience: Intermediate
Platform: Sierra chart
Favorite Futures: CL
 
Posts: 58 since Jun 2015
Thanks: 39 given, 48 received


Maybe you should try SC with the same studies on another PC to see if it's your pc that is the issue.

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