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Why do you use Sierra Chart?


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Why do you use Sierra Chart?

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  #1 (permalink)
 Big Mike 
Site Administrator
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Data Scientist & DevOps
Manta, Ecuador
 
Experience: Advanced
Platform: Custom solution
Trading: Futures & Crypto
 
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Posts: 50,088 since Jun 2009
Thanks: 32,548 given, 98,569 received

Hi guys,

As part of my research for the upcoming " Where to start as a trader (Part II: Trading Platforms)" webinar, I want to solicit input from members about the platforms they use.

If you could give me some information I would appreciate it.

1) How long have you been using Sierra Chart?
2) What are your favorite features of Sierra Chart?
3) What are some must-have deal breaker features in Sierra Chart that you could not do without?
4) Do you use Sierra Chart in simulation mode only, or do you place live trades with it?
5) Are you a discretionary trader or an algorithmic trader? How does Sierra Chart help you with this?
6) How easy/hard was it for you to learn to use Sierra Chart?
7) How do you rate Sierra Chart's customer service/support, assuming you have needed to use it?
8) Do you believe Sierra Chart is competitively priced?
9) How do you rate the community support that exists for Sierra Chart?

Even if someone before you has said something similar to how you feel, please reply anyway. I am gauging response by popularity so need to hear from multiple people even with similar feelings.

If you have any other thoughts to add please do so. Let's try to keep the thread on-topic, focusing on why you use the platform and leave all other discussion to other more appropriate threads.

Thank you,
Mike

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  #2 (permalink)
 IMSTrading 
guildford, UK
 
Experience: Intermediate
Platform: Sierra Chart
Trading: E Mini S&P
 
Posts: 20 since Mar 2012
Thanks: 13 given, 49 received

1) How long have you been using Sierra Chart?
1 year

2) What are your favorite features of Sierra Chart?
Its flexibility, its low cpu and memory usage - means I can run multiple copies on one PC.

3) What are some must-have deal breaker features in Sierra Chart that you could not do without?
I just dont know any other trading program that allows you to configure so many components. I particularly like the chart based trading tool.

4) Do you use Sierra Chart in simulation mode only, or do you place live trades with it?
Sim and live

5) Are you a discretionary trader or an algorithmic trader? How does Sierra Chart help you with this?
Discretionary. Sierra hasnt helped me in trading in a way that I can easily articulate, but I would say that I would never trade without it.

6) How easy/hard was it for you to learn to use Sierra Chart?
Its not particularly intuiitive and the software design standards are very poor but once you spend some time looking at the menus and help videos you realise just how powerful it is.

7) How do you rate Sierra Chart's customer service/support, assuming you have needed to use it?
I have never needed to use it! Which reminds me that I have never had a problem with Sierra freezing or crashing in the whole time I have used it.

8) Do you believe Sierra Chart is competitively priced?
Extremely and with some brokers you can get it for free.

9) How do you rate the community support that exists for Sierra Chart?
I havent really had a need to use it so cant really comment.

Hope that helps

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  #3 (permalink)
 Jolew 
San Jose, CA
 
Experience: Intermediate
Platform: Sierra Chart
Broker: IB
Trading: Futures
 
Posts: 113 since Jan 2011
Thanks: 54 given, 95 received


1) How long have you been using Sierra Chart?
3-1/2 yrs

2) What are your favorite features of Sierra Chart?
Overall flexibility. It is very easy to quickly prototype most kinds of indicators and alerts without any programming and then be able to follow up with the programming if desired.

3) What are some must-have deal breaker features in Sierra Chart that you could not do without?
Reliability. I don't need much to trade, but I cannot tolerate downtime.

4) Do you use Sierra Chart in simulation mode only, or do you place live trades with it?
Live trades

5) Are you a discretionary trader or an algorithmic trader? How does Sierra Chart help you with this?
Discretionary. See #2 and 3. There are a lot of nice features, but it all boils down to reliability and flexibility for me.

6) How easy/hard was it for you to learn to use Sierra Chart?
Easy, but there is a lot of depth, so learning new features and tips/tricks is an ongoing process.

7) How do you rate Sierra Chart's customer service/support, assuming you have needed to use it?
Excellent. Very knowledgeable as they are the programmers and can often make decisions on features immediately. Some of the turnaround on new features has been amazing and the platform has evolved a great deal in the time I have been using it.

8) Do you believe Sierra Chart is competitively priced?
Yes.

9) How do you rate the community support that exists for Sierra Chart?
Good, but this isn't really an important factor for me.

...

If you have any other thoughts to add please do so.
Great platform if you like to dig in, explore and learn. Probably not as much for those that want a lot of help and individual attention. As frustrating as trading can be, it is nice to at least have a trading platform that is a pleasure to work with everyday.

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  #4 (permalink)
 manualtrader 
California
 
Experience: Beginner
Platform: NinjaTrader
Trading: ES
 
Posts: 71 since Dec 2011
Thanks: 260 given, 84 received

1) How long have you been using Sierra Chart?
10 months
2) What are your favorite features of Sierra Chart?
ChartDOM - one click can enter limit order or stop order. Some may argue that other platform DOM can do the same, NO. For example, if you want to enter a stop order 1 tick above previous bar high, in SC, your put cross hair 1 tick above the bar and click, done; if you use other platform, you have to find the high price of last bar in chart, and then look for the price in DOM, if market moves fast, you will miss the entry.
3) What are some must-have deal breaker features in Sierra Chart that you could not do without?
ChartDOM
4) Do you use Sierra Chart in simulation mode only, or do you place live trades with it?
Live
5) Are you a discretionary trader or an algorithmic trader? How does Sierra Chart help you with this?
Discretionary trader, enter order quickly.
6) How easy/hard was it for you to learn to use Sierra Chart?
It is hard at the beginning, but once you get used to, you will never go back to other platform.
7) How do you rate Sierra Chart's customer service/support, assuming you have needed to use it?
Service is great! Some may argue that SC needs to learn to please customers. SC service people are programmers, they know what they are talking about, if you request a feature, they think this would improve the platform, they do it very quickly, some can be done in couple of days with new release. In other platforms, they will forward your request to develop team, and you may not have that done in 2 years or forever. SC never responses like other platforms "Thank you very much for contacting ......," but they provide solutions quickly.
8) Do you believe Sierra Chart is competitively priced?
Price is very good.
9) How do you rate the community support that exists for Sierra Chart?
Great community support too.

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  #5 (permalink)
 tomgilb 
Nashville TN USA
 
Experience: Advanced
Platform: SierraChart
Broker: Sierra Futures/SC Denali
Trading: NQ ES YM
 
Posts: 432 since Nov 2009
Thanks: 169 given, 536 received

1) How long have you been using Sierra Chart?
-I started using Sierra in Nov 2008, so that's 4 years. (But I used Ninja for about a year in between)

2) What are your favorite features of Sierra Chart?
-I'm a chart trader and I love the ChartDOM, a Sierra exclusive.
-You can run multiple instances on up to two computers, with one license.

3) What are some must-have deal breaker features in Sierra Chart that you could not do without?
-Spreadsheet studies. You can use them for simple things like coloring and alerts, or for complex autotrading systems.

4) Do you use Sierra Chart in simulation mode only, or do you place live trades with it?
-Both. I use the ChartDOM.

5) Are you a discretionary trader or an algorithmic trader? How does Sierra Chart help you with this?
-I'm a discretionary trader. Sierra is very configurable and flexible. You can make it do what you want and look how you like almost all of the time without programming.

6) How easy/hard was it for you to learn to use Sierra Chart?
-It's no more difficult to learn than other charting feature-rich programs. IMO the menu tree is not intuitive but after a while you remember where everything is.

7) How do you rate Sierra Chart's customer service/support, assuming you have needed to use it?

-Sierra Support is very responsive. They will fix a bug quickly, sometimes within hours. They will implement suggestions quickly, if they deem them valuable. Support is handled only by engineers and primarily on their forum, and it is well moderated. They don't tolerate abuse, bad attitudes, repetitive posts, or any nonsense. They can be curt sometimes, but engineers are not known for being good at public relations.

8) Do you believe Sierra Chart is competitively priced?
-It's the best bargain out there! Feature-rich for much less. They have 3 packages: $19, $26, $45/mo, with discounts for purchasing multiple months. It's lease only; you cannot buy a lifetime license.

9) How do you rate the community support that exists for Sierra Chart?
-It's not extensive, but growing. Approved user-contributed studies are integrated so you don't have to go find them on forums.

More comments:
I really like that Sierra is stable, and lean. It never crashes for me. It does not use the Windows Registry, so it is contained in one folder. Next year the main version will no longer require .NET so it will be even more stable.

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  #6 (permalink)
 slickiam 
Tomsk, Russia
 
Experience: Beginner
Platform: custom
Trading: gold
 
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Posts: 272 since Dec 2010
Thanks: 133 given, 433 received

Hello.

1) How long have you been using Sierra Chart?
1 year. I've migrated from Investor/RT.

2) What are your favorite features of Sierra Chart?
- Open format for an intra-day db;
- ACSIL;
- The ability to run multiple instances;
- The volume studies;
- Look and Feel flexibility;
- Chart DOM;
- The ability to get rid of MS in the future.

3) What are some must-have deal breaker features in Sierra Chart that you could not do without?


4) Do you use Sierra Chart in simulation mode only, or do you place live trades with it?
Both. As well as for a semi-automatically analysis National Exchange w self-made adapter.


5) Are you a discretionary trader or an algorithmic trader? How does Sierra Chart help you with this?
Both. SC is reliable and predictable.

6) How easy/hard was it for you to learn to use Sierra Chart?
Very easy.

7) How do you rate Sierra Chart's customer service/support, assuming you have needed to use it?
Professional. Adequate. Pragmatic.

8) Do you believe Sierra Chart is competitively priced?
Yes.

9) How do you rate the community support that exists for Sierra Chart?
Proportional to the client base.

gd lck

Scientia Libertas Prosperitas
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  #7 (permalink)
 Private Banker 
La Jolla, CA
 
Experience: Master
Platform: Sierra Chart, X_Trader Pro, OptionsCity
Broker: Advantage, Trading Technologies, OptionsCity, IQ Feed
Trading: CL, NG
 
Private Banker's Avatar
 
Posts: 1,040 since Jul 2010
Thanks: 1,713 given, 3,857 received

1) How long have you been using Sierra Chart?

Less than 1 year.

2) What are your favorite features of Sierra Chart?

The Market Profile/Volume Profile tools are excellent. I really like the ability to overlay a study from one chart to another chart as well.

3) What are some must-have deal breaker features in Sierra Chart that you could not do without?

This again would be the Market Profile/Volume Profile/Numbers Bars (Footprint) tools.

4) Do you use Sierra Chart in simulation mode only, or do you place live trades with it?

I typically don't execute trades through Sierra. I use X_Trader for OE. I have made a few trades (live) with the Sierra DoM to see how it goes and it appeared to be fine.

5) Are you a discretionary trader or an algorithmic trader? How does Sierra Chart help you with this?

Discretionary. Sierra helps by providing excellent charting and tools.

6) How easy/hard was it for you to learn to use Sierra Chart?

I had no problem adjusting to Sierra. Very user friendly but like all platforms, you just need to learn the ins and outs of everything.

7) How do you rate Sierra Chart's customer service/support, assuming you have needed to use it?

They seem to be very responsive. The support forum is good. They can be a bit dry with some of their responses on the forum but considering the amount of requests they get, its understandable.

8) Do you believe Sierra Chart is competitively priced?

Absolutely. Priced way lower than their competitors. They appear to cater to the Market Profile/Volume Profile traders and the competing platforms are priced way higher. So yes, the most cost effective platform out there in this regard.

9) How do you rate the community support that exists for Sierra Chart?

It appears to be great. There are some great user contributed work and Sierra has a custom studies section for user contributed studies.

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  #8 (permalink)
 shzhning 
Madison, NJ
 
Experience: Intermediate
Platform: CQG/TOS
Broker: Optimus/CQG
Trading: ZN/TN/ES/NQ
 
Posts: 131 since Jun 2010
Thanks: 62 given, 107 received

1) How long have you been using Sierra Chart?
- On and Off. The most recent usage started 3 months ago.

2) What are your favorite features of Sierra Chart?
- Run different copies even on same PC
- SIM trade as long as you wish
- Recently added step trail stop
- Extremely flexible

3) What are some must-have deal breaker features in Sierra Chart that you could not do without?
- The only independent platform for CTS T4 feed. If you trade with CTS but disappointed by CTS' lack of support for multiple targets, then SC is a must

4) Do you use Sierra Chart in simulation mode only, or do you place live trades with it?
- Live and SIM

5) Are you a discretionary trader or an algorithmic trader? How does Sierra Chart help you with this?
- Discretionary

6) How easy/hard was it for you to learn to use Sierra Chart?
- Hard. So many features are buried inside deep

7) How do you rate Sierra Chart's customer service/support, assuming you have needed to use it?
- Not the most friendly but get things done
- Responsive and fast to user suggestions and feedbacks

8) Do you believe Sierra Chart is competitively priced?
- A bargain

9) How do you rate the community support that exists for Sierra Chart?
- Not sure on this one

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  #9 (permalink)
 FGBL07 
Oberhausen, Germany
 
Experience: Advanced
Platform: Sierracharts
Broker: Interactive Brokers/DTN IQFeed
Trading: Bund Future
 
Posts: 278 since Aug 2011
Thanks: 100 given, 311 received

1) How long have you been using Sierra Chart?

Three years by now.

2) What are your favorite features of Sierra Chart?

I like the built-in Cumulative Delta Studies and the flexibility the Spreadsheet Studies offer.

3) What are some must-have deal breaker features in Sierra Chart that you could not do without?

The Spreadsheet features or an comparable easy-to-use language.

4) Do you use Sierra Chart in simulation mode only, or do you place live trades with it?

I use Sierra for charting only. Order management is done via ButtonTrader.

5) Are you a discretionary trader or an algorithmic trader? How does Sierra Chart help you with this?

I'm a discretionary trader. The charts are nice and very flexible.

6) How easy/hard was it for you to learn to use Sierra Chart?

I have been using other platforms before, so getting started was no problem. But I think that learning how to fully exploit the features of any platform takes several months.

7) How do you rate Sierra Chart's customer service/support, assuming you have needed to use it?

Responses are usually fast. Though indeed they are lacking in basic politeness and one of them is down right offensive.

8) Do you believe Sierra Chart is competitively priced?

I think it is too cheap ;-) Maybe one day they will understand this.

9) How do you rate the community support that exists for Sierra Chart?

It's ok. There are some user supplied studies which are integrated into Sierra.


I think there are several areas where Sierra will have to improve:
  • Organization of charts and spreadsheets. Currently you have charts organized into chartbooks with spreadsheets dangling around somewhere. There is lacking a layer of layouts/pages whatever you call it.
  • They will have to merge trading capabilities into the pure charting instances of Sierra. Having to run a second copy causes some headaches in configuring it and is lacking in functionality.

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  #10 (permalink)
 ktrader 
glostrup, denmark
 
Experience: Advanced
Platform: Custom platform
Broker: CQG
Trading: Futures, Options, Stocks
 
ktrader's Avatar
 
Posts: 249 since Aug 2011
Thanks: 152 given, 275 received


1) How long have you been using Sierra Chart?
almost 6 months
2) What are your favorite features of Sierra Chart?
The speed is fast and memory usage low
3) What are some must-have deal breaker features in Sierra Chart that you could not do without?
DOM
4) Do you use Sierra Chart in simulation mode only, or do you place live trades with it?
Live trades
5) Are you a discretionary trader or an algorithmic trader? How does Sierra Chart help you with this?
Discretionary. Sierra chart is good at charting and the dom and position management is great too.
6) How easy/hard was it for you to learn to use Sierra Chart?
Rather easy, the program seems to be well thought out and most things are logical and works as one would expect.
7) How do you rate Sierra Chart's customer service/support, assuming you have needed to use it?
I used them once, and they were excellent.
8) Do you believe Sierra Chart is competitively priced?
Yes, at the current price its a good deal.
9) How do you rate the community support that exists for Sierra Chart?
Did only look for community support here at futures.io (formerly BMT), and there seems to be not very many users here. that said it seems most questions about sierra are answered here - so here at futures.io (formerly BMT) the community support is good

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  #11 (permalink)
 omni72 
Tulsa, OK
 
Experience: Beginner
Platform: Jigsaw, Ninja Trader, Sierra Chart
Broker: Ninjatrader/Rithmic
Trading: G&L Tribute Series Rampage
 
omni72's Avatar
 
Posts: 348 since Jan 2012
Thanks: 582 given, 622 received

1) How long have you been using Sierra Chart?
Off and on since 2008

2) What are your favorite features of Sierra Chart?
Market/Volume Profile, chart-based trading, Trading DOM, Licensing, SC Support, Customization, Numbers Bars (reg and calculated)

3) What are some must-have deal breaker features in Sierra Chart that you could not do without?
Mostly the stuff listed in 2)

4) Do you use Sierra Chart in simulation mode only, or do you place live trades with it?
Both

5) Are you a discretionary trader or an algorithmic trader? How does Sierra Chart help you with this?
Discretionary. The way Sierra helps me is by letting me completely customize my market view. It removes any excuses when it comes to building charts the way I want.

6) How easy/hard was it for you to learn to use Sierra Chart?
I think this will be pretty subjective for most. Is there a learning curve? Sure. Of course, I've never seen charting software that didn't take some getting used to. Once you get used to the layout logic specific to Sierra, it's as easy as anything else to learn.

7) How do you rate Sierra Chart's customer service/support, assuming you have needed to use it?
Excellent. Very accommodating and very responsive. The Sierra Chart you see today was hugely influenced by user-submitted ideas, suggestions, and contributions.

8) Do you believe Sierra Chart is competitively priced?
Yes. To the point of ridiculousness.

9) How do you rate the community support that exists for Sierra Chart?
Awesome. In fact, it's often the community that ends up handling many issues that might normally clog a support channel. Very positive vibes, too.

One quick side note regarding SC support. Their primary means of support is their forum. And I think it is easy to lose sight of that fact. Their forum isn't designed to be a Kumbaya type platform for users to hold hands and talk about their feelings. So it isn't uncommon to see someone start a thread about an issue or question and SC Support to reply with a "We'll look into it" or "No" or something similar. They're acknowleding the topic and continuing to work on building the sickest charting package humanly possible. Works for me. For others, it may come off as terse. Again, if taken within context, it really isn't.

Luck is what happens when preparation meets opportunity. ~ Seneca
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  #12 (permalink)
 propduster 
Jacksonville, OR, USA
 
Experience: Beginner
Platform: IB/Sierra Chart
Broker: IB
Trading: Equities
 
propduster's Avatar
 
Posts: 1 since Nov 2010
Thanks: 0 given, 1 received

1) How long have you been using Sierra Chart?
About 6 mos. Previously used NT and Multicharts.

2) What are your favorite features of Sierra Chart?
Small footprint and reliability.

3) What are some must-have deal breaker features in Sierra Chart that you could not do without?
Really like the chart trading.

4) Do you use Sierra Chart in simulation mode only, or do you place live trades with it?
Primarily live.

5) Are you a discretionary trader or an algorithmic trader? How does Sierra Chart help you with this?
Discretionary.

6) How easy/hard was it for you to learn to use Sierra Chart?
I'd say medium difficult. Its not exactly straight forward, but having waded through IB Trader Workstation it could be worse.

7) How do you rate Sierra Chart's customer service/support, assuming you have needed to use it?
I've never used it, though I search the user forum frequently for answers. It does seem some of the replys from support to questions are rather brusk.

8) Do you believe Sierra Chart is competitively priced?
Very competitively priced for a powerful program.

9) How do you rate the community support that exists for Sierra Chart?
User input in the support forum seems top notch.

Don

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  #13 (permalink)
 arnie 
Europe
 
Experience: Advanced
Platform: Jigsaw
Broker: Tradovate
Trading: Equities
 
arnie's Avatar
 
Posts: 824 since May 2010
Thanks: 722 given, 1,035 received

1) How long have you been using Sierra Chart?

Although not using it at the moment, I used it interchangeably with IRT for about 6 months.

2) What are your favorite features of Sierra Chart?

TPO, Volume by Price, Footprint charts.

3) What are some must-have deal breaker features in Sierra Chart that you could not do without?

TPO, Volume by Price, Footprint charts.

4) Do you use Sierra Chart in simulation mode only, or do you place live trades with it?

Never traded live with it. Never trusted that DOM to go live, although in SIM mode never had any problem with it. I didn't use Sierra for trading. Charts only.

5) Are you a discretionary trader or an algorithmic trader? How does Sierra Chart help you with this?

Discretionary. Again, TPO, Volume by Price, Footprint charts. All tools that helped my strategy.

6) How easy/hard was it for you to learn to use Sierra Chart?

Very difficult. Not very user friendly but like everything, after awhile you get use to it.

7) How do you rate Sierra Chart's customer service/support, assuming you have needed to use it?

Not very good in terms of manners. The way they answer... sometimes it gets a bit offensive.

8) Do you believe Sierra Chart is competitively priced?

Very. The tools they offer, at that price, you cannot be better served.

9) How do you rate the community support that exists for Sierra Chart?

Their support board is really the best place to find answers. Many users are available to help others.
I advise to do a search before asking since you can see the same question asked over and over and over again. This way you do not need to wait for someone to answer you.

If I become half a percent smarter each year, I'll be a genius by the time I die
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  #14 (permalink)
KinsaleForex
Cork, Ireland
 
 
Posts: 12 since Jun 2011
Thanks: 3 given, 8 received

1) How long have you been using Sierra Chart?
About a year now, I started the trial version around this time last year. I was using TradeGuider before that.

2) What are your favourite features of Sierra Chart?

There were two reasons I changed to Sierra. 1. it's Volume feed is excellent. Almost identical to eSignal and a fraction of the price. 2. after extensively searching for Point and Figure implementation I came across them and decided to give it a go, but this led to further problems.

3) What are some must-have deal breaker features in Sierra Chart that you could not do without?

The customisability (is that even a word?! ) Being able to change everything from the tool bar to the options that appear in the right click menu. And a recently added feature I like is custom keyboard short cuts.

Tick data back to December 2007 is fantastic as well, this provides me with volume data back to that time which has been very useful for back testing etc.

4) Do you use Sierra Chart in simulation mode only, or do you place live trades with it?

Sim only, use it for my analysis and place the trades elsewhere.

5) Are you a discretionary trader or an algorithmic trader? How does Sierra Chart help you with this?

Discretionary. All the tools I need.

6) How easy/hard was it for you to learn to use Sierra Chart?

To start with I found it a little difficult, due to the vast amount of customisation there are a lot of options to trawl through at the start to get it looking how you like. But as the saying goes, it's easy once you know how. The website is good for a quick search on how to do something.

7) How do you rate Sierra Chart's customer service/support, assuming you have needed to use it?

Personally speaking I think the customer service is quite poor. I've had quite a few reasons to go to the forums and each time I felt as though I was bothering them and was treated rudely.

Their own point and figure implementation is wrong as per literature I have on the subject, I raised this point and was told after a bit of toing and froing to essentially get with the times and stop living in the past. I let it be and got an outside programmer to make me a Study to my own liking.

For quite some time the volume feeds kept repainting and changing as they had conflicting feeds from FXCM. As I trade using volume this was very problematic and took a long time to be resolved. It appears to be ok now though.

8) Do you believe Sierra Chart is competitively priced?

Yes, very much so, this was another reason I changed. I'm on service package 3 which is $26 a month. They also offer a 2% discount for every month bought over 1 month. With these reductions a year subscription comes to $243.36 instead of $312 (12 x 26). Compared to eSignal this was a no brainer for me.

9) How do you rate the community support that exists for Sierra Chart?

The forum itself is quite good with other members willing to help if they can. But as this is the main point of contact for SC Support, I tend to avoid it if at all possible.

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  #15 (permalink)
 Coast 
Vancouver, Canada
 
Experience: Beginner
Platform: iTrade Nexa
Trading: SLW
 
Posts: 60 since Dec 2011

A lot of people have a lot of good things to say about Sierra Charts and a lot of people seem to use it specifically as a charting program. That's what I am looking for. I am looking for a charting program that handles multiple monitors and multiple chats in multiple windows in multiple monitors.

Say you have four monitors. You'd like to compare a pair on instruments. In this view what you'd do is put four charts in each monitor. Then looking across the four monitors you'd have two rows of charts. The top row would be one instrument in eight times frames and the bottom row would be a different single instrument viewed in the same time frame. And from there of course it would be a nice step if you could just change the instruments on all the monitors or single monitor with a change of workspace or tab or similar idea.

Would that be something that Sierra Charts could display?

I use he free Java applet from NetDania for viewing silver and gold and have it configured like that. Just love it. Only problem is it can't cross monitors and NetDania doesn't supply a feed for New York equities.


Forex Charts | Currency Charts

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  #16 (permalink)
 Big Mike 
Site Administrator
Swing Trader
Data Scientist & DevOps
Manta, Ecuador
 
Experience: Advanced
Platform: Custom solution
Trading: Futures & Crypto
 
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Posts: 50,088 since Jun 2009
Thanks: 32,548 given, 98,569 received


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Let's try to keep the thread on-topic, focusing on why you use the platform and leave all other discussion to other more appropriate threads.

Mike

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  #17 (permalink)
 keymoo 
Bedford, UK
 
Experience: Beginner
Platform: SierraChart/TT Feed
Trading: NQ
 
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Posts: 129 since Mar 2012
Thanks: 212 given, 214 received

1) How long have you been using Sierra Chart?
Six months

2) What are your favorite features of Sierra Chart?
The ability to have drawings copied into other charts. Price/Study overlay. Low memory footprint. Low CPU usage. Most things can be done without programming, so it's pretty flexible and full-featured "out of the box".

3) What are some must-have deal breaker features in Sierra Chart that you could not do without?
Speed, stability, flexibility. Market replay.

4) Do you use Sierra Chart in simulation mode only, or do you place live trades with it?
SIM and Live

5) Are you a discretionary trader or an algorithmic trader? How does Sierra Chart help you with this?
Discretionary. It is stable, it is fast.

6) How easy/hard was it for you to learn to use Sierra Chart?
When I first used it I hated it. I couldn't find the features I wanted. The developers seem to ignore all good principals of software engineering and user interface design. It took me a long time to learn to like it, and I only tried it because it was cheap and stable and was an alternative to the horribly unstable and resource intensive Ninja Trader. Once I got used to it and appreciated the stability, speed and flexibility, I started to actually like it.

7) How do you rate Sierra Chart's customer service/support, assuming you have needed to use it?
They are prompt with queries they are interested in. They seem to be short on support staff. Their responses can be lightning quick, and amazingly good, or you can just get ignored. So, I'd say it's variable.

8) Do you believe Sierra Chart is competitively priced?
It is great value.

9) How do you rate the community support that exists for Sierra Chart?
It's thin, but growing.

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  #18 (permalink)
jfh28
Philadelphia PA
 
 
Posts: 3 since Oct 2012
Thanks: 0 given, 4 received

1) How long have you been using Sierra Chart?
About 4 years

2) What are your favorite features of Sierra Chart?
Ease and flexibility of getting it to read data.......has been very easy to set up; intuitive to use; excellent graphic output with low cpu load; organization of tabs and chartbooks; customization of features and graphic look

3) What are some must-have deal breaker features in Sierra Chart that you could not do without?
ease of data; customization; stability; flexibility; running multiple copies

4) Do you use Sierra Chart in simulation mode only, or do you place live trades with it?
analysis on SC......place trades through broker software

5) Are you a discretionary trader or an algorithmic trader? How does Sierra Chart help you with this?
discretionary.........use multiple charts across multiple monitors

6) How easy/hard was it for you to learn to use Sierra Chart?
I find it very intuitive to use........things are easy to find and I rarely have to go to help to figure it out.....but the web site help is quite detailed on how to do things.

7) How do you rate Sierra Chart's customer service/support, assuming you have needed to use it?
I have gotten quick responses to any questions or requests I have had on the support board. SC will add user recommended features if it enhances it for most.......which is understandable. The program is updated very frequently as they continue to improve it.

8) Do you believe Sierra Chart is competitively priced?
Absolutely

9) How do you rate the community support that exists for Sierra Chart?
The only place I have found support is on the SC board and it has been very positive and quick.

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  #19 (permalink)
DblArrow
United States Kila, Montana
 
 
Posts: 2 since Oct 2012
Thanks: 3 given, 1 received

1) How long have you been using Sierra Chart?

First version I recall using was 39 or somewhere there abouts, current version is 909 or 910 - 10+ yrs

2) What are your favorite features of Sierra Chart?

Extremely flexible, very customizable

3) What are some must-have deal breaker features in Sierra Chart that you could not do without?

Not really sure been using it so long there is nothing I can really compare it to, to think it might need. I would say trading from the chart has become very important to me and would not like to back not having it.

4) Do you use Sierra Chart in simulation mode only, or do you place live trades with it?

Live and sim mode bothe

5) Are you a discretionary trader or an algorithmic trader? How does Sierra Chart help you with this?

Discretionary - I can't say this particular chart software is why I trade the way I do.

6) How easy/hard was it for you to learn to use Sierra Chart?

I find it very easy to use - there are many ways to do a particular function, occasionally I find something buried and have to look around.

7) How do you rate Sierra Chart's customer service/support, assuming you have needed to use it?

Support is great, both from the support team and the community.

8) Do you believe Sierra Chart is competitively priced?

Most certainly.

9) How do you rate the community support that exists for Sierra Chart?

Community support via their support board is great. Someone will always have an answer.

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  #20 (permalink)
 josh 
Georgia, US
 
Experience: None
Platform: SC
Broker: AMP+CQG
Trading: ES, HSI, Nikkei
 
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Posts: 5,469 since Jan 2011
Thanks: 6,058 given, 14,557 received

1) How long have you been using Sierra Chart?
2 months, since 880ish

2) What are your favorite features of Sierra Chart?
It's fast, reliable, and is logically implemented

3) What are some must-have deal breaker features in Sierra Chart that you could not do without?
DOM, fast 40ms updating of charts/DOM/etc.

4) Do you use Sierra Chart in simulation mode only, or do you place live trades with it?
Live and sim

5) Are you a discretionary trader or an algorithmic trader? How does Sierra Chart help you with this?
Discretionary. Sierra has simple, clean drawing tools that always just work right. This makes charts easy to mark up. My former software program had drawing tool issues that would very often cause certain drawings to disappear, for example. This type of thing is not acceptable and with Sierra everything always just works.

6) How easy/hard was it for you to learn to use Sierra Chart?
It was challenging at first, but I think this is expected after using NT for so long. It's not harder than anything else to learn, all things considered. Within 2 weeks of extensive usage, I had covered at least 85% of what I needed to know to use it on a daily basis.


7) How do you rate Sierra Chart's customer service/support, assuming you have needed to use it?

Overall very good. They will actually give attention to your problem, if they see that it is indeed worthy of their time, which is understandably valuable and limited. If they aren't going to fix/change what you are talking about, it's refreshing to actually hear the truth, instead of hearing "we will consider this for future development" with no real intention of ever doing it. I have found several sierra bugs which were fixed in between 12 and 72 hours in most all cases. They are very fast.

8) Do you believe Sierra Chart is competitively priced?
Yes, I only wish I could buy a lifetime license.

9) How do you rate the community support that exists for Sierra Chart?
Pretty good. Due to their pricing structure, there are no lifelong freeloaders, so the base is smaller than some others, but the support that is out there is quite solid and helpful.

More comments:
At the top of my memory usage list of programs, is Chrome (274MB), iTunes (199MB), Chrome (again, 192MB, and again, 140MB), more Chrome, a few other programs, and way down the list is Sierra running all my charts at 76MB. My former program frequently used between 200MB and 500MB. Sierra is fast, fast, fast, efficient, and fast. Enough said!

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  #21 (permalink)
 doczhangk 
Beijing CHN
 
Experience: None
Platform: Sierrachart,Ninjatrader
Trading: oil
 
Posts: 3 since Oct 2012
Thanks: 23 given, 1 received

1) How long have you been using Sierra Chart?
half of a year
2) What are your favorite features of Sierra Chart?
DOM that combines the trades on the same time and the same price.
3) What are some must-have deal breaker features in Sierra Chart that you could not do without?
4) Do you use Sierra Chart in simulation mode only, or do you place live trades with it?
I place live trades.
5) Are you a discretionary trader or an algorithmic trader? How does Sierra Chart help you with this?
I am a discretionary trader,and the connection between SC and my broker is very stable. The chart-DOM is a must-have.
6) How easy/hard was it for you to learn to use Sierra Chart?
It is not easy for me to learn to use it, it took me about 2weeks.
7) How do you rate Sierra Chart's customer service/support, assuming you have needed to use it?
Very good.
8) Do you believe Sierra Chart is competitively priced?
I do believe.
9) How do you rate the community support that exists for Sierra Chart?
I always get my help very soon, it is a very active community.

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  #22 (permalink)
 cory 
the coin hunter
virginia
 
Experience: Intermediate
Platform: ninja
Trading: NQ
 
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Posts: 6,044 since Jun 2009
Thanks: 857 given, 7,916 received

1) How long have you been using Sierra Chart?
3 years
2) What are your favorite features of Sierra Chart?
coloring option, extend rectangle, carry-over template
3) What are some must-have deal breaker features in Sierra Chart that you could not do without?
carry-over template
4) Do you use Sierra Chart in simulation mode only, or do you place live trades with it?
sim
5) Are you a discretionary trader or an algorithmic trader? How does Sierra Chart help you with this?
discretionary trader, it let you try out many indi combos rapidly
6) How easy/hard was it for you to learn to use Sierra Chart?
easy
7) How do you rate Sierra Chart's customer service/support, assuming you have needed to use it?
ok
8) Do you believe Sierra Chart is competitively priced?
yes
9) How do you rate the community support that exists for Sierra Chart?
good

note, I eventually drop SC because ninja is free and its language is a`little easier to work with

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  #23 (permalink)
 puma 
zurich
 
Experience: Advanced
Platform: Sierra ahRrrr CQG ...
Trading: Bund, ES, ...
 
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Posts: 964 since Aug 2010
Thanks: 7,272 given, 1,502 received

sierra is my secret favorite

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  #24 (permalink)
 puma 
zurich
 
Experience: Advanced
Platform: Sierra ahRrrr CQG ...
Trading: Bund, ES, ...
 
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Posts: 964 since Aug 2010
Thanks: 7,272 given, 1,502 received

1) How long have you been using Sierra Chart?
multiple time over the last 5 years

2) What are your favorite features of Sierra Chart?
very feature rich for me

3) What are some must-have deal breaker features in Sierra Chart that you could not do without?
?

4) Do you use Sierra Chart in simulation mode only, or do you place live trades with it?
both

5) Are you a discretionary trader or an algorithmic trader? How does Sierra Chart help you with this?
discretionary trader, good charting

6) How easy/hard was it for you to learn to use Sierra Chart?
longer learning curve

7) How do you rate Sierra Chart's customer service/support, assuming you have needed to use it?
ok, could be more polite,

8) Do you believe Sierra Chart is competitively priced?
yes, very

9) How do you rate the community support that exists for Sierra Chart?
good, important to have - hope they will not kill the forum

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  #25 (permalink)
 Jonson 
Russia, St.Petersburg
 
Experience: Advanced
Platform: NinjaTrader, CQG Desktop
Broker: NinjaTrader/CQG
Trading: Futures
 
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Posts: 246 since Jan 2011
Thanks: 212 given, 115 received

1) How long have you been using Sierra Chart?
about 1 year

2) What are your favorite features of Sierra Chart?
replay chart, number bars, delta volume per bar, input order at dom on chart, work with orders on charts, very stable platform which also consumes very little system resources

3) What are some must-have deal breaker features in Sierra Chart that you could not do without?
many of the features are very important as one

4) Do you use Sierra Chart in simulation mode only, or do you place live trades with it?
both

5) Are you a discretionary trader or an algorithmic trader? How does Sierra Chart help you with this?
discretionary trader, platform is very well suited to my needs as it should look like, I have no complaints

6) How easy/hard was it for you to learn to use Sierra Chart?
I have not met any strong barriers

7) How do you rate Sierra Chart's customer service/support, assuming you have needed to use it?
I think they work very closely with their users and therefore their platform meets many of the requirements and surveys, I personally met within the normal range

8) Do you believe Sierra Chart is competitively priced?
pricing in my opinion is a very acceptable

9) How do you rate the community support that exists for Sierra Chart?
nothing special, it's normal, I have not noticed anyone explicit claims or to something and, maybe, all the problems are solved in a short time

* If investing gets too difficult for a seventh grader to understand, the system is needlessly complex
* Markets produce an enormous volume of information, much of which is redundant
* In every game and con there's always an opponent, and there's always a victim. The trick is to know when you're the latter, so you can become the former
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  #26 (permalink)
Ravenloff
Volgograd
 
 
Posts: 2 since Oct 2012
Thanks: 0 given, 0 received

Hello! I have a question about trading one click. I installed the original platform, and when you buy or sell the market pops up a window with an offer to buy or sell. Who knows how to get rid of this window?

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  #27 (permalink)
 vegasfoster 
las vegas
 
Experience: Intermediate
Platform: Sierra Chart
Broker: Velocity/IB
Trading: 6E
 
Posts: 1,147 since Feb 2010
Thanks: 304 given, 839 received


Ravenloff View Post
Hello! I have a question about trading one click. I installed the original platform, and when you buy or sell the market pops up a window with an offer to buy or sell. Who knows how to get rid of this window?

Trade>>Attach Trade Window To Chart and then click on the M button and then Confirmations and then uncheck them all.

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  #28 (permalink)
 MedianVelocity 
 
 
Posts: 135 since Dec 2013

1) Since 2010.
2) It has nearly all useful indicators, and it provides customizable source code for them.
3) A programming language like C++ is extremely powerful and there is no limit to what you can do.
4) I use sierra for both charting and placing trades. It's awesome!
5) Discretionary/Algorithmic.
6) Piece of cake... However, I have a background in programming and web development. It's not a beginners tool!
7) Plenty good enough...
8) It's priced perfectly.
9) Pretty decent.

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  #29 (permalink)
dougrkyle
indianapolis in usa
 
 
Posts: 16 since Aug 2013
Thanks: 0 given, 3 received

1) How long have you been using Sierra Chart?

6 Months

2) What are your favorite features of Sierra Chart?

Market Profile and Number Bars

3) What are some must-have deal breaker features in Sierra Chart that you could not do without?

Cost of Platform for Services like MP and Number bars or there new data feed they offer.

4) Do you use Sierra Chart in simulation mode only, or do you place live trades with it?

Sim only

5) Are you a discretionary trader or an algorithmic trader? How does Sierra Chart help you with this?

Discretionary Trader.

6) How easy/hard was it for you to learn to use Sierra Chart?

Very easy. I tryed IRT demo for says and bounced emails with support just trying to get what I wanted setup and never was able to complete it. When I tried SC I went ahead and setup a support ticket to pay them to help be get started. They were unable to do it that day but scheduled it for the next. I spent the evening playing around and was able to get everything setup as I wanted it and canceled my time with the support person.

7) How do you rate Sierra Chart's customer service/support, assuming you have needed to use it?

You can either pay for time to speak with support or you can post on the message boards. Usually if you post on the message boards you will get a response within 2 hours of posting something from SC.

8) Do you believe Sierra Chart is competitively priced?

For MP or Number bars they are by far the most cost effective solution out on the market.


9) How do you rate the community support that exists for Sierra Chart?

Others are more then happy to help on the forums so that's really nice.

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  #30 (permalink)
CMan1
Vero Beach, FL. USA
 
 
Posts: 4 since Aug 2014
Thanks: 23 given, 1 received

I have been using Sierra Charts TA for the past two weeks.
I decided to use this for MP TPO charts.
Price was excellent versus others I have used prior.
I have used a number of platforms through my trading years. I still use some of them.

Sierra runs quick and smooth no crash's so far . I run Sierra on three computers. Some computers with two platforms running on them.

It has taken time to get use to the platform but others have a learning curve as well.
Likes:
Speed of multiple chartbooks.
Clean fresh charts.
Charts stay where I want them. I don't have to adjust like other platforms I have used.
Quick executions from charts. dome or trade window.
TPO a great price runs smooth night and day.
Numbers. and vol by price and other set up's in studies.

Version 1174 runs excellent.

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  #31 (permalink)
 mattz   is a Vendor
 
 
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Posts: 2,489 since Sep 2010
Thanks: 2,429 given, 3,767 received


CMan1 View Post
I have been using Sierra Charts TA for the past two weeks.
I decided to use this for MP TPO charts.
Price was excellent versus others I have used prior.
I have used a number of platforms through my trading years. I still use some of them.

Sierra runs quick and smooth no crash's so far . I run Sierra on three computers. Some computers with two platforms running on them.

It has taken time to get use to the platform but others have a learning curve as well.
Likes:
Speed of multiple chartbooks.
Clean fresh charts.
Charts stay where I want them. I don't have to adjust like other platforms I have used.
Quick executions from charts. dome or trade window.
TPO a great price runs smooth night and day.
Numbers. and vol by price and other set up's in studies.

Version 1174 runs excellent.

You will find that they have so much functionality built in, that you will save yourself a ton of money because you will not need to buy 3rd party indicators. It's stable and works well.
Our customers that we have placed on it have been pretty much saying the same thing, it takes a bit of time to learn all the functionalists but once you do, it's very hard to switch away from. Best of luck!
Matt

Trading futures and options involves substantial risk of loss and is not suitable for all investors. Past performance is not necessarily indicative of future results. You may lose more than your initial investment. All posts are opinions and do not claim to be facts. Please conduct your own due diligence. Use only Risk capital when trading Futures.
1 800 771 6748 local 561 367 8686 email support@OptimusFutures.com
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  #32 (permalink)
 Japhro 
Canada
 
Experience: Advanced
Platform: Sierra, Jigsaw
Broker: AMP/Rithmic
Trading: NQ, ES, ES Options, VX, MNQ, MES
 
Posts: 213 since Aug 2013
Thanks: 33 given, 193 received

After trading futures for a couple of years, I think SC is probably the best all around platform, especially if you are only going to have 1 platform and not multiple bits of software. Reason being that it can be made to do just about anything a trader could want, and usually there are multiple ways of doing it. I keep finding new ways to display information that my other platforms can't do, or do well. The DOM has become very customizable and easy to work with, although more complex multi layered order types take some time to work out, but are easy to use thereafter.

1) How long have you been using Sierra Chart?
1 year

2) What are your favorite features of Sierra Chart?
TPO charts, Numbers Bars, Cumulative Delta bars, very reliable and fast with low system useage, doesn't slow computer down. SC runs many more charts than my Multicharts.net or Interactive Brokers, Ninja etc with far less CPU and RAM useage.

3) What are some must-have deal breaker features in Sierra Chart that you could not do without?
I dont think it has 1 thing, but rather combines the must have features of a lot of platforms

4) Do you use Sierra Chart in simulation mode only, or do you place live trades with it?
Live

5) Are you a discretionary trader or an algorithmic trader? How does Sierra Chart help you with this?
Discretionary. They have a lot of indicators that other platforms don't have, in terms of the way you use them. Ex. using the difference study to compare 2 charts or 2 indicators, so you can spot divergences, referring studies to other studies or readings on another chart etc.

6) How easy/hard was it for you to learn to use Sierra Chart?
Sierra Chart is not really set up for learning in 5 minutes, its something that goes on and on and takes a while to understand what they were thinking when they made it. Once you get into it though, you realise the simple genius of a lot of little things they have done

7) How do you rate Sierra Chart's customer service/support, assuming you have needed to use it?
This is potentially a problem for some beginner traders. My feeling is that the SC team are software developers, engineers really, and they think like engineers do. Imagine if the engineering department of a large auto company were also to do the sales and marketing, customer service etc. It isn't their forte and it shows. Their responses are short, to the point and often with minimal explanation. Better support in terms of how to's and videos are made by a few brokers rather than SC itself. If you expect someone to go online and set up everything for you then forget it, this is a blank canvas DIY platform, but a great one in the end.

8) Do you believe Sierra Chart is competitively priced?
Yes, very

9) How do you rate the community support that exists for Sierra Chart?
is there one? It's nothing like that of Ninja or some of the others.

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  #33 (permalink)
kroz
Boulder, CO
 
 
Posts: 2 since Mar 2012
Thanks: 0 given, 14 received

I've been a lurker for 1000 days so it's time I contribute!

1) How long have you been using Sierra Chart?
About a month. I used NinjaTrader for a few years before switching.
2) What are your favorite features of Sierra Chart?
-Customization features. I knew what I wanted going in and was able to get my trading screens set up exactly how I wanted. I actually started by making them look exactly the same as my NinjaTrader setup, then added some features that only Sierra has to make it better.
-Plentiful volume-based indicators. I used to trade with silly indicators like RSI/Stochastics which are just derivatives of price. Then a few years ago I realized that volume is a completely separate dimension of current market participation. Sierra Chart offers the tools you need (built-in indicators that you can customize the heck out of) to build the volume-based tool that will give you the information you want. You can color-code everything. You can overlay multiple VbP indicators using varying levels of transparency. I was attracted to NinjaTrader a while back because I could program my own indicators in NinjaScript, but with Sierra Chart it's like they have already built everything you (or at least I) want. But, you can still program your own if you want to.
-You can tell it's built to be a great product, not so that they can make more money. In NinjaTrader they give you a DOM that moves all over the place unless you buy a pricey license. Sierra is always adding new features and making updates, instead of bigger platforms which have to have official releases once every 18 months.
-It runs lean. NinjaTrader seems very bulky and slow-loading in comparison. Fewer resources = more stability and faster execution.
3) What are some must-have deal breaker features in Sierra Chart that you could not do without?
-Ability to make clean, simple, charts with no-hassle order execution
-Volume indicators (bid/ask difference, etc)
-Server-side OCO. Seriously, I can't imagine trading where my stop loss is only sitting on my computer. If Comcast goes out in the middle of a trade, you're hosed. With Sierra Chart you can set up automatic stops/targets for as soon as you get filled, and then it doesn't matter if the power goes out. If your platform/broker doesn't support OCO then even if you have server-side orders, what happens if the power goes out and your stop gets hit, then price reverses and your target is still sitting there? Server-side OCO isn't necessarily unique to Sierra but with Optimus (and some others) it is a standard feature.
4) Do you use Sierra Chart in simulation mode only, or do you place live trades with it?
I did their 15 day demo to get things set up but now I trade live (CL/6E).
5) Are you a discretionary trader or an algorithmic trader? How does Sierra Chart help you with this?
Discretionary. I am a scalper so Sierra allows me to read order flow, market participation, trapped traders, the short-term trend, panic, exhaustion, etc, to a degree that vastly exceeds any other trading platform I've used (maybe 6 or 7 others).
6) How easy/hard was it for you to learn to use Sierra Chart?
Pretty easy but I am familiar with setups and interfaces. But for the things I wasn't familiar with the online documentation has so far answered all of my questions. It did seem a little intimidating at first, coming from other platforms where everything is pre-packaged, but if you play around with it a little it's pretty straightforward.
7) How do you rate Sierra Chart's customer service/support, assuming you have needed to use it?
Great, they had fast response on the few emails I had regarding initial setup.
8) Do you believe Sierra Chart is competitively priced?
Yes, but I am also getting the discount through Optimus. However, even at full price it is less than a lot of other "premium" platforms.
9) How do you rate the community support that exists for Sierra Chart?
It is one of the best features. Try submitting a request to NinjaTrader and see how far you get. I remember a whole crowd of people including me asking for features in NT and it was always yeah we'll see or we might get to it next year. On the other hand I have seen Sierra say "hey that is a good idea, look for it in the release next week." When you get instant response from the developers rather than a guy who is paid to get people to wait until next year, it encourages a healthy community.


Guess I wrote a novel but I figure I'd do what I can to give a complete review of my first impressions of Sierra Chart because it is strange to me that more people aren't using it when it is superior in so many ways. If you know what you want in a trading platform and find yourself saying "if only it could do this" (like having a colored gradient on your moving average ) then give the demo a shot and see if you have the same experience.

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  #34 (permalink)
donsouris
budapest hungary
 
 
Posts: 5 since Aug 2014
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1) How long have you been using Sierra Chart?
1 years switched from nt.
2) What are your favorite features of Sierra Chart?
DOM with many settings available, (i would like also try jigsaw) but i wait the compatibility on sierra, volume profile, data feed
3) What are some must-have deal breaker features in Sierra Chart that you could not do without?
volumes indicators.
4) Do you use Sierra Chart in simulation mode only, or do you place live trades with it?
Both.
5) Are you a discretionary trader or an algorithmic trader? How does Sierra Chart help you with this?
I'm a discretionary trader, sierra is stable and fast and i can use order low tools for trade that's enough for me.
6) How easy/hard was it for you to learn to use Sierra Chart?
Easy.
7) How do you rate Sierra Chart's customer service/support, assuming you have needed to use it?
Never use
8) Do you believe Sierra Chart is competitively priced?
yes the price is low compared to another platform with the same things, her data feed also very good price for the quality i think.
9) How do you rate the community support that exists for Sierra Chart?
Excellent there are many topics with a big community of programmers and customers.

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  #35 (permalink)
 Jonson 
Russia, St.Petersburg
 
Experience: Advanced
Platform: NinjaTrader, CQG Desktop
Broker: NinjaTrader/CQG
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SC much better and faster to work with historical and real data than NT

* If investing gets too difficult for a seventh grader to understand, the system is needlessly complex
* Markets produce an enormous volume of information, much of which is redundant
* In every game and con there's always an opponent, and there's always a victim. The trick is to know when you're the latter, so you can become the former
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  #36 (permalink)
arroganzmaschine
Oldenburg, Germany
 
 
Posts: 64 since Aug 2014
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Sierra Chart surprises me everytime.
Hope this one is helpful for everyone.

I'm trading through the DOM and my all-time question was, how it is possible to decrease the refresh rate of the DOM so the prints will show faster.

Open the DOM -> Chart -> Chart Settings -> Advanced Settings 1 or 2 -> right corner -> Update Interval (0=Default) -> Set it to 100ms or something similar. You see the prints coming in much faster.

Maybe someone can use this feature. For me, it was very helpful. I had to share it.

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  #37 (permalink)
Altum
Gothenburg Sweden
 
 
Posts: 6 since Oct 2012
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1) How long have you been using Sierra Chart?
1 year

2) What are your favorite features of Sierra Chart?
That it is easy to customize after your own ideas and that I can conect to several datafeeds.

3) What are some must-have deal breaker features in Sierra Chart that you could not do without?
I must have the footprint

4) Do you use Sierra Chart in simulation mode only, or do you place live trades with it?
I place my trades via my brookers DOM.

5) Are you a discretionary trader or an algorithmic trader? How does Sierra Chart help you with this?
Discreationary

6) How easy/hard was it for you to learn to use Sierra Chart?
It was actually rather confusing in the beginning. Not easy to understand but if you sat down and read and searched the support forum I always found out. Before I used Sierra I used Market Delta charts and I actually got more software problems with them. The most annoying thing in the beginning using sierra was to learn zooming out and in -I missed that from Market Delta.

7) How do you rate Sierra Chart's customer service/support, assuming you have needed to use it?
They are very good "computer guys" but maybe not allways so serviceminded...

8) Do you believe Sierra Chart is competitively priced?
Yes, thats the reason I changed from Market Delta

9) How do you rate the community support that exists for Sierra Chart?

Good

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  #38 (permalink)
 Spikeygirl 
Orlando, Florida USA
 
Experience: Master
Platform: Think or Swim [How utterly appropriate]
Trading: es, eur/usd
 
Posts: 18 since May 2012
Thanks: 4 given, 12 received

1) How long have you been using Sierra Chart?
SINCE 2008

2) What are your favorite features of Sierra Chart?
LOW CPU, EASE OF USE, COOL CUSTOMER SUPPORT

3) What are some must-have deal breaker features in Sierra Chart that you could not do without?
I WOULD HAVE TO SAY THE SUPPORT RESOURCE SECTION. I FIND IF I HAVE AN INQUIRY I CAN JUST GOOGLE
IT WITH A SIERRA CHART ASSOCIATION AND I AM INSTANTLY TRANSPORTED TO FOLKS INQUIRING ABOUT THE
SAME SITUATION.

4) Do you use Sierra Chart in simulation mode only, or do you place live trades with it?
LIVE TRADING UNLESS I AM TESTING A THEORY, THEN SIM.

5) Are you a discretionary trader or an algorithmic trader?
I USE ALGORITHMS TO ASSESS THE DAY'S TRADE TO DETERMINE MY DISCRETIONARY TRADE ENTRY.

How does Sierra Chart help you with this?
SIERRA IS VERY EXCEL SPREADSHEET USER FRIENDLY.

6) How easy/hard was it for you to learn to use Sierra Chart?
IT TOOK ABOUT 6 MONTHS TO BECOME FAMILIAR WITH ALL THAT THE CHARTING PROGRAM CAN/CAN NOT DO,
BUT AFTER THAT IT BECAME SECOND NATURE.

7) How do you rate Sierra Chart's customer service/support, assuming you have needed to use it?
ON OCCASION I DID CALL UPON THE CUSTOMER SUPPORT AND EVERY SINGLE TIME THEY RESPONDED IMMEDIATELY.

8) Do you believe Sierra Chart is competitively priced?
FOR WHAT THEY OFFER, MOST DEFINITELY!

9) How do you rate the community support that exists for Sierra Chart?
SIERRA'S COMMUNITY SUPPORT IS TOP NOTCH. THEY ARE LIKE A SECOND FAMILY TO ME.

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  #39 (permalink)
 KahunaDog 
Hawaii at the beach
 
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Spikeygirl View Post
5) Are you a discretionary trader or an algorithmic trader?
I USE ALGORITHMS TO ASSESS THE DAY'S TRADE TO DETERMINE MY DISCRETIONARY TRADE ENTRY.

I find that intriguing and have been trying to work to similar.

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  #40 (permalink)
dafeeder
Colwich, Kansas
 
 
Posts: 1 since Mar 2011
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I can't connect to Sierra Charts on weekends. Is this a SC issue or my broker?

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  #41 (permalink)
 mattz   is a Vendor
 
 
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dafeeder View Post
I can't connect to Sierra Charts on weekends. Is this a SC issue or my broker?

I think you are in a wrong thread, never the less, it must be a data feed issue not a broker. Most data feeds are down for weekend maintenance. Rithmic for example is down Fri night and reconnects Sun AM.

Matt

Trading futures and options involves substantial risk of loss and is not suitable for all investors. Past performance is not necessarily indicative of future results. You may lose more than your initial investment. All posts are opinions and do not claim to be facts. Please conduct your own due diligence. Use only Risk capital when trading Futures.
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  #42 (permalink)
 josh 
Georgia, US
 
Experience: None
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dafeeder View Post
I can't connect to Sierra Charts on weekends. Is this a SC issue or my broker?

Yes, you can connect to Sierra Chart on the weekend. You can start the program, right? You are connected. However as @mattz said, some brokers are down over the weekend so you may not be able to connect to yours.

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  #43 (permalink)
 Big Mike 
Site Administrator
Swing Trader
Data Scientist & DevOps
Manta, Ecuador
 
Experience: Advanced
Platform: Custom solution
Trading: Futures & Crypto
 
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Any follow up not on topic to post 1 will be deleted, please use the correct thread or create one

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  #44 (permalink)
oldrichsveda
Olomouc
 
 
Posts: 10 since Nov 2013
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Best platform ever. Professional and many settings available. Fast and precision.

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  #45 (permalink)
 steve2222 
Auckland, New Zealand
 
Experience: Beginner
Platform: Sierra Chart
Broker: AMP/CQG
Trading: Whatever moves in my timezone
 
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Interview with Anthony from @SierraChart with @mattz over here at Optimus Futures:

Sierra Chart Platform and Software; Review and Interview

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  #46 (permalink)
 Big Mike 
Site Administrator
Swing Trader
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Manta, Ecuador
 
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steve2222 View Post
Interview with Anthony from @SierraChart with @mattz over here at Optimus Futures:

Sierra Chart Platform and Software; Review and Interview

Thanks for sharing, but really off-topic for this particular threads purpose (see post 1). Better to create a new thread for this, you could also post in the main Optimus thread.

Mike

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  #47 (permalink)
 mattz   is a Vendor
 
 
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steve2222 View Post
Interview with Anthony from @SierraChart with @mattz over here at Optimus Futures:

Sierra Chart Platform and Software; Review and Interview

@steve2222, I really appreciate that you have brought it to the attention of the readers here.
Let's do as Mike requested, here is my thread:

Thank you for the effort again.

Matt,
Optimus Futures

There is a risk of loss in futures futures trading. Past performance is not indicative of future results.

Trading futures and options involves substantial risk of loss and is not suitable for all investors. Past performance is not necessarily indicative of future results. You may lose more than your initial investment. All posts are opinions and do not claim to be facts. Please conduct your own due diligence. Use only Risk capital when trading Futures.
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  #48 (permalink)
 Oysteryx 
New York, NY
 
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Platform: Various
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I use Sierra Chart because it is what I picked when I started my trading journey, because it works, because I have significant time invested in it, and because it is relatively well priced.

I have been using Sierra Chart extensively for two years, almost every day. Sierra is a great platform, offering excellent functionality. Still I have come to know and understand Ninja and Investor RT very well. Investor RT blows Sierra to pieces in many aspects such as multi time frame support within a chart, top of the line alerts board (Sierra's is as basic as it gets), more configurable indicator alerts (very significant difference here), and the ability to easily hide and show indicators via a simple click (in Sierra this requires a lot of clicking and dragging). Yet, Sierra's monthly fee is about 1/3 Investor RT's fee.

On another hand, Sierra's customer service, which has always been considered bad (as reported in trading forums throughout the years - ), is finally becoming insulting. I knew it was supposed to be bad before picking Sierra. But it is saddening to see it deteriorate more and more, particularly so given how much time and money I have invested in it. Seems that they are overcapacity and do not know how to change the customer support model to adapt to a much larger user database. Yet, there is no excuse for refusing to help, and for doing everything they can do to insult without using actual insults. Oftentimes it feels as if Sierra's customer service is responding to some annoying family member about unimportant issues while they are stressed at work. They even say that they have absolutely no interest in complaints, and that customers can complain however they want, and welcome customers to walk away (in writing, in their public support board). All very sad for a hardcore Sierra user like me. Business must be very good for them.

I am for now a captive Sierra user. The platform is great. Customer service is dismal, and it matters. I advise all new to trading in the search of a platform who can afford top dollar, to choose Investor RT without considering Sierra for more than five seconds.

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  #49 (permalink)
 Neo1 
Christchurch, New Zealand
 
Experience: Beginner
Platform: SC
Broker: IB, BC, Dx Feed
Trading: US Equities
 
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Oysteryx View Post
I use Sierra Chart because it is what I picked when I started my trading journey, because it works, because I have significant time invested in it, and because it is relatively well priced.

I have been using Sierra Chart extensively for two years, almost every day. Sierra is a great platform, offering excellent functionality. Still I have come to know and understand Ninja and Investor RT very well. Investor RT blows Sierra to pieces in many aspects such as multi time frame support within a chart, top of the line alerts board (Sierra's is as basic as it gets), more configurable indicator alerts (very significant difference here), and the ability to easily hide and show indicators via a simple click (in Sierra this requires a lot of clicking and dragging). Yet, Sierra's monthly fee is about 1/3 Investor RT's fee.

On another hand, Sierra's customer service, which has always been considered bad (as reported in trading forums throughout the years - ), is finally becoming insulting. I knew it was supposed to be bad before picking Sierra. But it is saddening to see it deteriorate more and more, particularly so given how much time and money I have invested in it. Seems that they are overcapacity and do not know how to change the customer support model to adapt to a much larger user database. Yet, there is no excuse for refusing to help, and for doing everything they can do to insult without using actual insults. Oftentimes it feels as if Sierra's customer service is responding to some annoying family member about unimportant issues while they are stressed at work. They even say that they have absolutely no interest in complaints and that customers can complain however they want, and welcome customers to walk away (in writing, in their public support board). All very sad for a hardcore Sierra user like me. Business must be very good for them.

I am for now a captive Sierra user. The platform is great. Customer service is dismal, and it matters. I advise all new to trading in the search of a platform who can afford top dollar, to choose Investor RT without considering Sierra for more than five seconds.


I'm curious, what is multi time frame support within a chart? And what is a top of the line alerts board? Are you talking about the front end here? Becos you can always create spreadsheet study's for your alerts, or create custom studies in ACSIL. Are you sure Investor RT has more "configurable indicator alerts"? I think it's more that "alerts" are easier to configure in investor RT- plus they are better at marketing. I would have thought the biggest difference would be the easy language. Also, Investor RT has no footprint charts, while SC has good Footprint functionality, comparable to Market Delta, perhaps better...This is a major selling point. Along with SC's one click dynamic market profiles + anchored vwaps from anywhere on the chart. NT users can only dream about things like that coming as standard features.

I enjoy the bluntness of SC support, it must be annoying dealing with idiots all day, and I'm probably one of those idiots. If something is actually of value to more than a couple of people, then SC are pretty good at implementing it. Look at how feature rich the platform has become without having to purchase any 3rd party BS.

"Free markets work because they allow people to be lucky, thanks to aggressive trial and error, not by giving rewards or incentives for skill. The strategy is, then, to tinker as much as possible and try to collect as many Black Swan opportunities as you can"
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  #50 (permalink)
 jonc 
australia
 
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Neo1 View Post
Look at how feature rich the platform has become without having to purchase any 3rd party BS.

I was really surprised at how much features (particularly the studies) are available in SC when I started exploring it few months ago after having used Ninjatrader for so many years. It made me felt I was handicapped using NT all these years.

Having said that, I took a look at Investor RT, it seems to have a statistic studies which looks interesting. I don't think SC have this though.

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  #51 (permalink)
 Oysteryx 
New York, NY
 
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jonc View Post
I was really surprised at how much features (particularly the studies) are available in SC when I started exploring it few months ago after having used Ninjatrader for so many years. It made me felt I was handicapped using NT all these years.

Having said that, I took a look at Investor RT, it seems to have a statistic studies which looks interesting. I don't think SC have this though.

Yes, forgot to mention the statistical analysis tool of iRT. Truly envy those.

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  #52 (permalink)
 Oysteryx 
New York, NY
 
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Neo1 View Post
I'm curious, what is multi time frame support within a chart? And what is a top of the line alerts board? Are you talking about the front end here? Becos you can always create spreadsheet study's for your alerts, or create custom studies in ACSIL. Are you sure Investor RT has more "configurable indicator alerts"? I think it's more that "alerts" are easier to configure in investor RT- plus they are better at marketing. I would have thought the biggest difference would be the easy language. Also, Investor RT has no footprint charts, while SC has good Footprint functionality, comparable to Market Delta, perhaps better...This is a major selling point. Along with SC's one click dynamic market profiles + anchored vwaps from anywhere on the chart. NT users can only dream about things like that coming as standard features.

I enjoy the bluntness of SC support, it must be annoying dealing with idiots all day, and I'm probably one of those idiots. If something is actually of value to more than a couple of people, then SC are pretty good at implementing it. Look at how feature rich the platform has become without having to purchase any 3rd party BS.


Do not mean to make a thorough review of one vs the other, but will address your two points briefly.
- top of the line alerts board = customizable built in standalone alerts board to sum up all alerts, for all symbols. SC could maybe replicate this through a spreadsheet running as a study within a specific chart. Not even remotely the same.
- configurable indicator alerts = through Easy Language. Can customize way beyond SC's abilities. In SC one needs to go into coding and creating custom indicators through C++/ACSIL to achieve the same.

Then on to the next two points:
- bluntness of SC support = good for you if you enjoy it. Your argument starts from the premise that SC deals with idiots all day. Interesting way to portray the userbase. I'm certainly not an idiot and do not appreciate being treated like an idiot. I make my living through trading, and have quite a good track record, both in trading, sell-side trading, and academically. My questions are well thought and structured.
- "SC are pretty good at implementing it" = not true anymore, they are backlogged, and have even asked users to not make any more feature requests any more as their to-do-list spans two years.

Summing up:
Sierra's platform is outstanding. The customer support absolutely dismal and often purposely unhelpful (and it matters; back in the day I chose Sierra I reasoned it would not matter to me). And Investor RT costs three times what Sierra does for very good reasons. This is a heads up to potential NEW USERS in a relevant thread. Do not mean to discuss with current users pros and cons, and have no interest in discussing the validity of the blunt aggressive/defensive "we are always right, you are wrong" "users are idiots" and "we do not care about you" attitude of Sierra's customer support. It is what it is. Potential new users feel free to PM me if you want help in weighting the pros/cons. But decision should be fairly simple: should be a matter of budget.

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  #53 (permalink)
 mattz   is a Vendor
 
 
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@Oysteryx

It must be very frustrating to experience what you went through, and on top you seem like a competent trader with good credentials as a trader. But, I am going to tell you a few things, and this is just to balance things out for the readers here. This is not a rebuttal of any sort.

I have started paying serious attention to Sierra after these posts: and
The rest is history….Sierra addressed a team that decided they know to create data feeds, and created one of the largest F ups in trading. A whole brokerage that failed because of their experimentation with data feeds. ONLY sierra came out publically and said, “NO”.

After this, I have realized that Sierra has a value system oriented around quality, where customers do matter above all. Their refusal to implement things that do not work, and every feature out there, will be the hopefully the recipe for their futures success.

I think their cost structure allows both small and large customers to have a stable platform implemented with good data feeds. Small team, no sales, no promos, just engineers growing a platform organically without all the flashy ads. When our customers had issues, they have been very responsive. I think that your brokerage should be the first line of support for platform. But, I sure hope that SC also reads this, and makes things for the better.

Again, I do not belittle your experience, and happy you moved on to something that works for you (Bill and Chad from IRT are great guys!) and I had only good experience with them.
Thank you for reading this.

Matt Z
Optimus Futures
There is a substantial risk of loss in futures trading. Past performance is not indicative of future results.

Trading futures and options involves substantial risk of loss and is not suitable for all investors. Past performance is not necessarily indicative of future results. You may lose more than your initial investment. All posts are opinions and do not claim to be facts. Please conduct your own due diligence. Use only Risk capital when trading Futures.
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  #54 (permalink)
 Oysteryx 
New York, NY
 
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No belittling at all. It is fantastic platform at a fantastic price, with a serious attitude problem that would likely require a new management team or cost/benefit quantification via hiring a consulting firm before any change takes place, if that ever happens.

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  #55 (permalink)
 Neo1 
Christchurch, New Zealand
 
Experience: Beginner
Platform: SC
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Oysteryx View Post
Do not mean to make a thorough review of one vs the other, but will address your two points briefly.
- top of the line alerts board = customizable built in standalone alerts board to sum up all alerts, for all symbols. SC could maybe replicate this through a spreadsheet running as a study within a specific chart. Not even remotely the same.

Fair enough, you could still create an alert based spread spreadsheet study based on custom parameters, and then duplicate it inside a chart book for each underline. You could also create a separate parameters sheet in a table format so you could see each charts settings in one place.


Oysteryx View Post
configurable indicator alerts = through Easy Language. Can customize way beyond SC's abilities. In SC one needs to go into coding and creating custom indicators through C++/ACSIL to achieve the same.

I agree, SC is limited in terms of creating custom indicators via Easy L. If you can't already code then you will find it more difficult to implement your indicators & condition based alerts than you would in other platforms.


Oysteryx View Post
Then on to the next two points:
- the bluntness of SC support = good for you if you enjoy it. Your argument starts from the premise that SC deals with idiots all day. Interesting way to portray the userbase. I'm certainly not an idiot and do not appreciate being treated like an idiot. I make my living through trading, and have quite a good track record, both in trading, sell-side trading, and academically. My questions are well thought and structured.
- "SC are pretty good at implementing it" = not true anymore, they are backlogged, and have even asked users to not make any more feature requests any more as their to-do-list spans two years.

My premise is that every trader starts off as an idiot. I look back at what I was doing even a couple of years ago and feel like an idiot- Even though I made money. I'm sure you can agree that a lot of the stuff support has to deal with is already explained in the documentation/ or in another previous post, or it's broker/ data feed related, or it's about help creating x custom study( which you can't really expect support to deal with), or creating x indicator because some user has seen it promoted in another platform. My experience has been if you're asking unique questions, can produce a good enough argument/ support into why something should be implemented, highlight a genuine flaw, or prove SC wrong- Then they won't treat you like an idiot and will resolve the issue or look into your request in a timely manner.


Oysteryx View Post
Summing up:
Sierra's platform is outstanding. The customer support absolutely dismal and often purposely unhelpful (and it matters; back in the day I chose Sierra I reasoned it would not matter to me). And Investor RT costs three times what Sierra does for very good reasons. This is a heads up to potential NEW USERS in a relevant thread. Do not mean to discuss with current users pros and cons, and have no interest in discussing the validity of the blunt aggressive/defensive "we are always right, you are wrong" "users are idiots" and "we do not care about you" attitude of Sierra's customer support. It is what it is. Potential new users feel free to PM me if you want help in weighting the pros/cons. But decision should be fairly simple: should be a matter of budget.


In line with the topic of this thread, I don't think it should be a simple matter of budget. I use Sierra chart because of the built in functionality and rich features that come with it. Particularly the numbers bar/ footprint study + the bid/ask stats( I had previously used MD). I also like their volume based study's + their implementation of VWAP/ Vol Profile, and the ability to have fairly complex alerts configured via a spreadsheet study. It's by no means a complete solution for me, however, it offers more in one single platform than any other single platform I've used.

If you make a living as a "Trader" and can't programme exactly what you want in SC, then pay someone who makes a living as a "developer" to do it for you- Study and System Programmers - Sierra Chart

If what you want can't be implemented in some way inside the platform, then look elsewhere. It sounds like Investor RT/ Tradestation might suit you better.

"Free markets work because they allow people to be lucky, thanks to aggressive trial and error, not by giving rewards or incentives for skill. The strategy is, then, to tinker as much as possible and try to collect as many Black Swan opportunities as you can"
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  #56 (permalink)
 Oysteryx 
New York, NY
 
Experience: Master
Platform: Various
Trading: Everything that moves
 
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Neo1 View Post
Fair enough, you could still create an alert based spread spreadsheet study based on custom parameters, and then duplicate it inside a chart book for each underline. You could also create a separate parameters sheet in a table format so you could see each charts settings in one place.



I agree, SC is limited in terms of creating custom indicators via Easy L. If you can't already code then you will find it more difficult to implement your indicators & condition based alerts than you would in other platforms.



My premise is that every trader starts off as an idiot. I look back at what I was doing even a couple of years ago and feel like an idiot- Even though I made money. I'm sure you can agree that a lot of the stuff support has to deal with is already explained in the documentation/ or in another previous post, or it's broker/ data feed related, or it's about help creating x custom study( which you can't really expect support to deal with), or creating x indicator because some user has seen it promoted in another platform. My experience has been if you're asking unique questions, can produce a good enough argument/ support into why something should be implemented, highlight a genuine flaw, or prove SC wrong- Then they won't treat you like an idiot and will resolve the issue or look into your request in a timely manner.




In line with the topic of this thread, I don't think it should be a simple matter of budget. I use Sierra chart because of the built in functionality and rich features that come with it. Particularly the numbers bar/ footprint study + the bid/ask stats( I had previously used MD). I also like their volume based study's + their implementation of VWAP/ Vol Profile, and the ability to have fairly complex alerts configured via a spreadsheet study. It's by no means a complete solution for me, however, it offers more in one single platform than any other single platform I've used.

If you make a living as a "Trader" and can't programme exactly what you want in SC, then pay someone who makes a living as a "developer" to do it for you- Study and System Programmers - Sierra Chart

If what you want can't be implemented in some way inside the platform, then look elsewhere. It sounds like Investor RT/ Tradestation might suit you better.

@Neo1

As a trader you should realize we don't live in a binary world. SC is not perfect. I stated a valid opinion based on extensive personal experience (and that of fellow traders I share extensively on a daily basis I may add) and made a recommendation to new potential users. Your "if you don't like go elsewhere" like of thinking is flawed and unproductive. It leads to divisiveness and stagnation. I do not question nor judge what you like or like not. Let an opinion be and move on.

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  #57 (permalink)
 puma 
zurich
 
Experience: Advanced
Platform: Sierra ahRrrr CQG ...
Trading: Bund, ES, ...
 
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I have not kissed Sierra chart's ass in a while,
so here it is:

I love this platform.
It is the gift, that keeps giving.

my updates:

I finally transitioned to the Sierra DOM -
it has top functionality - (some hidden as usually )
They keep adding features. great.

By now Sierra seems to connect to any services/brokers.

It is lightning fast.

It is very stable - I have very complex work-spaces.

...

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  #58 (permalink)
 Japhro 
Canada
 
Experience: Advanced
Platform: Sierra, Jigsaw
Broker: AMP/Rithmic
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puma View Post
I have not kissed Sierra chart's ass in a while,
so here it is:

I love this platform.
It is the gift, that keeps giving.

my updates:

I finally transitioned to the Sierra DOM -
it has top functionality - (some hidden as usually )
They keep adding features. great.

By now Sierra seems to connect to any services/brokers.

It is lightning fast.

It is very stable - I have very complex work-spaces.

...

There was one major issue that bugged me about their DOM, so I asked for a fix, it took a while but they did it. Now the DOM can auto recenter based on a user definable # of ticks away from center. It makes having a bunch of DOMs up all day much easier since you dont have to click and scroll them all day. It's a great feature, many thanks to them for implementing my suggestion

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  #59 (permalink)
 steve2222 
Auckland, New Zealand
 
Experience: Beginner
Platform: Sierra Chart
Broker: AMP/CQG
Trading: Whatever moves in my timezone
 
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puma View Post
I have not kissed Sierra chart's ass in a while,
so here it is:

I love this platform.
It is the gift, that keeps giving.


...


Japhro View Post
There was one major issue that bugged me about their DOM, so I asked for a fix, it took a while but they did it. ...................... many thanks to them for implementing my suggestion

I too have found them receptive to adding small enhancements and amending documentation, oh and of course fixing bugs.

@SierraChart

Now if they could just add:

1/ An economic news study to overlay on a chart advising of upcoming releases
2/ Produce their own divergence study that can be applied to any other study (user contributed ones either do not work well enough or are hard coded to plot price divergence with a particular study).
3/ Allow more order types to be set on the ChartDOM
4/ Turn the Chart Trading right click menu into a context sensitive ones so it only shows the order types that are valid for where the pointer is relative to current price so as not to drop you straight into an 'at market' order unintentionally.
5/ Provide for off line documentation so I can swot up on the train or plane (they have said they will look at this).

Then all will be well in the world

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  #60 (permalink)
 Japhro 
Canada
 
Experience: Advanced
Platform: Sierra, Jigsaw
Broker: AMP/Rithmic
Trading: NQ, ES, ES Options, VX, MNQ, MES
 
Posts: 213 since Aug 2013
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#6 - Allow background colouring on the Last Trade Size DOM column to be coloured based on trades at Bid or at Ask
simple improvement would mimic the best feature of the TT DOM to see when they blitz the bid or ask in size

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  #61 (permalink)
 puma 
zurich
 
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Japhro View Post
#6 - Allow background colouring on the Last Trade Size DOM column to be coloured based on trades at Bid or at Ask
simple improvement would mimic the best feature of the TT DOM to see when they blitz the bid or ask in size

That is possible !
One of the reasons for my post

check Chart -> Graphics Settings Chart ->
find: Trade DOM Last Traded Recent Ask Volume Background

click enable

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  #62 (permalink)
 Japhro 
Canada
 
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puma View Post
That is possible !
One of the reasons for my post

check Chart -> Graphics Settings Chart ->
find: Trade DOM Last Traded Recent Ask Volume Background

click enable

That setting pertains to the Recent Bid or Ask Volume columns, not the Last Size column, sadly

I just need the same capability for that column and we're off to the races

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  #63 (permalink)
 puma 
zurich
 
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ah - so close

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  #64 (permalink)
 Japhro 
Canada
 
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Broker: AMP/Rithmic
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puma View Post
ah - so close

This should be an easy addition, I will post it as a request this weekend

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  #65 (permalink)
 SierraChart 
New Zealand
 
Experience: Master
Platform: Sierra Chart
Broker: Numerous
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steve2222 View Post

Now if they could just add:

1/ An economic news study to overlay on a chart advising of upcoming releases
2/ Produce their own divergence study that can be applied to any other study (user contributed ones either do not work well enough or are hard coded to plot price divergence with a particular study).
3/ Allow more order types to be set on the ChartDOM
4/ Turn the Chart Trading right click menu into a context sensitive ones so it only shows the order types that are valid for where the pointer is relative to current price so as not to drop you straight into an 'at market' order unintentionally.
5/ Provide for off line documentation so I can swot up on the train or plane (they have said they will look at this).

Then all will be well in the world

1. This is something that we really to not have the time to be involved with, with all of the other development we are doing.

2. We will see about this longer-term.

3. Be more specific about what you require.

4. We will put this on our task list. This should be done sometime in the next 3 to 4 months.

5. This is on our task list already.

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  #66 (permalink)
 steve2222 
Auckland, New Zealand
 
Experience: Beginner
Platform: Sierra Chart
Broker: AMP/CQG
Trading: Whatever moves in my timezone
 
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SierraChart View Post
1. This is something that we really to not have the time to be involved with, with all of the other development we are doing.

2. We will see about this longer-term.

3. Be more specific about what you require.

4. We will put this on our task list. This should be done sometime in the next 3 to 4 months.

5. This is on our task list already.

Hi @SierraChart

re 3. above.

See this thread of mine on your Support Board: https://www.sierrachart.com/SupportBoard.php?ThreadID=19023

Feel free to respond to that thread on SC if you have any further questions and want to keep all the discussion in one place.

Basically I am looking for more flexibility to determine order types on the chart DOM eg using orders placed ABOVE current market price:

Buy Column - left click = Buy Stop and right click = Buy Stop Limit
Sell Column - left click = Sell Limit and right click = Sell MIT (market if touched)

And vice versa for orders placed BELOW current market price.

Right click could be other key combinations eg Ctrl + right click

Thanks

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  #67 (permalink)
 Japhro 
Canada
 
Experience: Advanced
Platform: Sierra, Jigsaw
Broker: AMP/Rithmic
Trading: NQ, ES, ES Options, VX, MNQ, MES
 
Posts: 213 since Aug 2013
Thanks: 33 given, 193 received

I have read through the support threads for quite a while and it seems like I'm not the only one looking for some added functionality from the Last Size column on the Trade DOM. some of the functionality from the time and sales (ability to combine or not combine by price/size/time/condition and more importantly, the ability to colour the background of the last traded price by bid or ask, which would mimic the best feature of the TT dom, to be able to see when they hit the bid or ask in size. The Last Size column could be very useful with just a few tweaks imo

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  #68 (permalink)
mangolassi
Boston, MA
 
 
Posts: 166 since Dec 2014
Thanks: 61 given, 121 received

1) How long have you been using Sierra Chart?

About a year.

2) What are your favorite features of Sierra Chart?

I like the customizability of the platform as a whole, especially the charting tools. I also like the look and feel of the user interface - simple and to the point. Aside from these aesthetic qualities, the charts load very quickly, you can run more than one instance of Sierra on the same computer with very little system resources being used. My favorite way of trading is to use the ChartDOM.

3) What are some must-have deal breaker features in Sierra Chart that you could not do without?

ChartDOM. This is an extremely efficient feature for people who are placing a lot of orders throughout the trading day. It's one of the best features in Sierra Chart for highly active traders. It's much better to use than the regular trading DOM. This feature alone makes Sierra Chart worth it for me, even though the entire platform is extremely good.


4) Do you use Sierra Chart in simulation mode only, or do you place live trades with it?

Live.

5) Are you a discretionary trader or an algorithmic trader? How does Sierra Chart help you with this?

Discretionary. The efficiency and speed of Sierra Chart is just phenomenal. I mentioned the ChartDOM earlier, which helps me place trades incredibly fast and with pinpoint accuracy. I don't use any indicators except sometimes an exponential moving average, but I can see that there is a huge number of stuff here that many people would find useful. The charting tools are extensive and very easy to use. They are also highly customizable.

6) How easy/hard was it for you to learn to use Sierra Chart?

There is a bit of a learning curve, but no different than using another platform.

7) How do you rate Sierra Chart's customer service/support, assuming you have needed to use it?

The customer service guys at Sierra are very blunt and to the point. I appreciate this, though some may find it difficult to get thorough explanations out of them.

8) Do you believe Sierra Chart is competitively priced?

Definitely the best deal out there.

9) How do you rate the community support that exists for Sierra Chart?

The forums are very active, so the community support is awesome.

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  #69 (permalink)
 steve2222 
Auckland, New Zealand
 
Experience: Beginner
Platform: Sierra Chart
Broker: AMP/CQG
Trading: Whatever moves in my timezone
 
Posts: 1,893 since Sep 2009
Thanks: 3,359 given, 1,529 received


steve2222 View Post
I too have found them receptive to adding small enhancements and amending documentation, oh and of course fixing bugs.

@SierraChart

Now if they could just add:

1/ An economic news study to overlay on a chart advising of upcoming releases
2/ Produce their own divergence study that can be applied to any other study (user contributed ones either do not work well enough or are hard coded to plot price divergence with a particular study).
3/ Allow more order types to be set on the ChartDOM
4/ Turn the Chart Trading right click menu into a context sensitive ones so it only shows the order types that are valid for where the pointer is relative to current price so as not to drop you straight into an 'at market' order unintentionally.
5/ Provide for off line documentation so I can swot up on the train or plane (they have said they will look at this).

Then all will be well in the world


SierraChart View Post
1. This is something that we really to not have the time to be involved with, with all of the other development we are doing.

2. We will see about this longer-term.

3. Be more specific about what you require.

4. We will put this on our task list. This should be done sometime in the next 3 to 4 months.

5. This is on our task list already.


steve2222 View Post
Hi @SierraChart

re 3. above.

See this thread of mine on your Support Board: https://www.sierrachart.com/SupportBoard.php?ThreadID=19023

Feel free to respond to that thread on SC if you have any further questions and want to keep all the discussion in one place.

Basically I am looking for more flexibility to determine order types on the chart DOM eg using orders placed ABOVE current market price:

Buy Column - left click = Buy Stop and right click = Buy Stop Limit
Sell Column - left click = Sell Limit and right click = Sell MIT (market if touched)

And vice versa for orders placed BELOW current market price.

Right click could be other key combinations eg Ctrl + right click

Thanks

Hi @SierraChart

What is the current time expectation for 3, 4 and 5 in the above posts?

PS: I have posted a message just now on the SC Support Board specifically about #5 (as there is an existing thread).

Thanks

Prediction is very difficult, especially about the future - Niels Bohr, Danish Physicist
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  #70 (permalink)
 suzi 
Sacramento
 
Experience: Beginner
Platform: ninja trader
Trading: GC CL
 
Posts: 4 since Jun 2017
Thanks: 19 given, 2 received

Finally able to join futures io. Looking for some suggestions in trading. I really dont know what to contribute since I have all challenging experiences so far. Looking forward to contribute and gain wisdom from this forum.

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  #71 (permalink)
 seacat 
Lancashire, UK
 
Experience: Intermediate
Platform: sierra,motivewave,MT4
Broker: various
Trading: futures
 
Posts: 16 since Jul 2014
Thanks: 2 given, 0 received

Agree with Japhro @SierraChart about the background on the last size / cumulative size and it annoys me that the DOM doesn't have this feature.

I replied to a post on your support board today and I agree with what has been requested on this page by Japhro
as it the same request I have posted on the support board although not made public yet.
If you can implement the background colour for the last size and cumulative size then then I can't see why your DOM would have any fault. This feature IS needed and it has been 3-4 months since you said you would look into this. As mentioned it should be an easy fix. It would really help with seeing when the bid gets hit and the offer gets lifted for those who are a fan of the most basic DOM setups

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  #72 (permalink)
 SierraChart 
New Zealand
 
Experience: Master
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seacat View Post
Agree with Japhro @SierraChart about the background on the last size / cumulative size and it annoys me that the DOM doesn't have this feature.

I replied to a post on your support board today and I agree with what has been requested on this page by Japhro
as it the same request I have posted on the support board although not made public yet.
If you can implement the background colour for the last size and cumulative size then then I can't see why your DOM would have any fault. This feature IS needed and it has been 3-4 months since you said you would look into this. As mentioned it should be an easy fix. It would really help with seeing when the bid gets hit and the offer gets lifted for those who are a fan of the most basic DOM setups

Color settings to control the background color of the Last Size or Cumulative Last Size on the market data columns on the trading ladder, based upon whether the trade was at the bid or ask, will be in the next release of Sierra Chart.

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  #73 (permalink)
 will3333 
Canada, Toronto
 
Experience: Intermediate
Platform: Sierra Chart
Trading: Energy, Metals, FX
 
Posts: 14 since Oct 2016
Thanks: 23 given, 5 received

1) How long have you been using Sierra Chart?

6 months.

2) What are your favorite features of Sierra Chart?
3) What are some must-have deal breaker features in Sierra Chart that you could not do without?

Automated trading and custom indicators. I'm very impressed by how powerful this platform is. In addition to the high customizability, Sierra Chart also loads fast and doesn't consume too much resources.

4) Do you use Sierra Chart in simulation mode only, or do you place live trades with it?

Both.

5) Are you a discretionary trader or an algorithmic trader? How does Sierra Chart help you with this?

Algorithmic trader. See above.

6) How easy/hard was it for you to learn to use Sierra Chart?

It is easy to follow the official documentation. But less technically inclined people might have to face a steep learning curve.

7) How do you rate Sierra Chart's customer service/support, assuming you have needed to use it?

Never had the chance to rate them in this aspect yet.

8) Do you believe Sierra Chart is competitively priced?

I'm extremely satisfied with the pricing.

9) How do you rate the community support that exists for Sierra Chart?

They have a pretty active support board.

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  #74 (permalink)
 CannonTrading   is a Vendor
 
 
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Posts: 175 since Mar 2013
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As a broker and a CTA I find sierra charts to be the best value for your $$ in many aspects.

We like to offer sierra with either transact, CQG data or if you planing on using their API, with their DTC server.

I will be happy to answer any questions or share feedback via PM or simply visit our website ( https://www.cannontrading.com/ )

PM with any questions about Cannon Trading (800) 454-9572 (310) 859-9572. Trading commodity futures, forex and options involves substantial risk of loss. The recommendations contained in this post are of opinion only and do not guarantee any profits. These are risky markets and only risk capital should be used. Past performance is not necessarily indicative of future results.
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  #75 (permalink)
StopHunter
New York, New York
 
 
Posts: 14 since Nov 2015
Thanks: 1 given, 10 received

1) How long have you been using Sierra Chart? 7 years
2) What are your favorite features of Sierra Chart? The customizablility.
3) What are some must-have deal breaker features in Sierra Chart that you could not do without? OCO's, MP/VP, custom indicators, spreadsheet functionality.
4) Do you use Sierra Chart in simulation mode only, or do you place live trades with it? Both sim and live.
5) Are you a discretionary trader or an algorithmic trader? How does Sierra Chart help you with this? Discretionary, but use custom tools to aide me. Even something like the color bar based on xyz study helps a discretionary trader not miss things.
6) How easy/hard was it for you to learn to use Sierra Chart? I had experience with various platforms, so I didn't find it difficult.
7) How do you rate Sierra Chart's customer service/support, assuming you have needed to use it? They are good. No frills or bs pleasantries. I actually prefer it that way.
8) Do you believe Sierra Chart is competitively priced? Yes.
9) How do you rate the community support that exists for Sierra Chart? I can't speak to this.

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  #76 (permalink)
b3cker
Chicago Illinois
 
 
Posts: 2 since Apr 2018
Thanks: 0 given, 0 received

1) How long have you been using Sierra Chart?
I started using Sierra Charts in the last century just about when is become available and than stopped.
Like many other software package SC could not plot model projection into the future 'to the right of the last bar' and this was important for me. Now it does.

2) What are your favorite features of Sierra Chart?
It is fast. After compilation, c++ provides best code protection.

3) What are some must-have deal breaker features in Sierra Chart that you could not do without?
I have all it need

8) Do you believe Sierra Chart is competitively priced?
Extremely and with some brokers you can get it for free.

9) How do you rate the community support that exists for Sierra Chart?
No much of community is out there.


Hope that helps

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  #77 (permalink)
NaturePip
Cochrane Alberta Canada
 
 
Posts: 12 since Nov 2013
Thanks: 1 given, 21 received

1) How long have you been using Sierra Chart?
Been using it for about 3 years now

2) What are your favorite features of Sierra Chart?
I like the speed of which I am able to draw on my charts. I also like being able to use a lot of presets for different colors. borders, styles, etc for my drawings. Then I can use a hotkey to get to these presets very fast making drawing on my charts much faster than other platforms I have used. I also like the monthly cost.

3) What are some must-have deal breaker features in Sierra Chart that you could not do without?
The presets and speed at which I am able to draw, as mentioned in question 2.

4) Do you use Sierra Chart in simulation mode only, or do you place live trades with it?
I place live trades through Sierra. No issues. at times I even get positive slippage.

5) Are you a discretionary trader or an algorithmic trader? How does Sierra Chart help you with this?
Discretionary but moving toward build my algorithms.

6) How easy/hard was it for you to learn to use Sierra Chart?
I found the navigation of Sierra relatively painless when I first started. I liked its ease of use right away. I do find the programming quite difficult to deal with at times. Switching between using subgraphs vs Usetool took quite a while to distinguish the differences. Just knowing which I had to use was difficult to discern at first.

7) How do you rate Sierra Chart's customer service/support, assuming you have needed to use it?
I have had occasion to call upon support for the programming. I don't feel they took the time to completely understand my questions at times... but then again, they are not there to write the program for me either.

8) Do you believe Sierra Chart is competitively priced?
I think Sierra is very competitively priced. The best priced that I have seen out there and I have used several.

9) How do you rate the community support that exists for Sierra Chart?
I really do not use the community support much. I do not trade like most traders and do not use any indicators at all. My trading style is 100% unique and fairly complex. There is nothing that compares to it so unless I have a programming issue, I rarely refer to community support for solutions.

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  #78 (permalink)
 Saham 
Riyadh-Saudi Arabia
 
Experience: Intermediate
Platform: Sierra Chart
Broker: AMP - CQG
Trading: CL
 
Posts: 9 since May 2018
Thanks: 7 given, 6 received

1) How long have you been using Sierra Chart?
3months.

2) What are your favorite features of Sierra Chart?
number bars and VbP

4) Do you use Sierra Chart in simulation mode only, or do you place live trades with it?
I use it in both real and SIM.

6) How easy/hard was it for you to learn to use Sierra Chart?

It's easy for basic features but I need more work and search for advanced features.

7) How do you rate Sierra Chart's customer service/support, assuming you have needed to use it?
they are doing a great job, I found everything I need.

8) Do you believe Sierra Chart is competitively priced?
YES.

9) How do you rate the community support that exists for Sierra Chart?
very good.

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  #79 (permalink)
 xiaosi 
Brisbane, Queensland, Australia
 
Experience: Advanced
Platform: JIGSAW/SIERRA CHART
Broker: MacQuarie Futures/AMP Clearing/CQG
Trading: HHI, HSI, FDAX
 
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Posts: 502 since Feb 2012
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Can't do this with ninjatrader...



Or this.....


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  #80 (permalink)
 Prototyper 
Reno Nevada
 
Experience: Intermediate
Platform: In flux
Trading: in Flux
 
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xiaosi View Post
Can't do this with ninjatrader...



Or this.....


WOW!

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  #81 (permalink)
 tpredictor 
North Carolina
 
Experience: Beginner
Platform: NinjaTrader, Tradestation
Trading: es
 
Posts: 644 since Nov 2011

@xiaosi What exactly are showing in that video? Thanks.

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  #82 (permalink)
 xiaosi 
Brisbane, Queensland, Australia
 
Experience: Advanced
Platform: JIGSAW/SIERRA CHART
Broker: MacQuarie Futures/AMP Clearing/CQG
Trading: HHI, HSI, FDAX
 
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tpredictor View Post
@xiaosi What exactly are showing in that video? Thanks.

Showing Sierras ability to trade an order flow based algorithm in replay without crashing....

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  #83 (permalink)
b3cker
Chicago Illinois
 
 
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Hope that helps, and now XAUUSD

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  #84 (permalink)
Onisowo
Ocala, Florida
 
 
Posts: 104 since Jan 2019
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1) How long have you been using Sierra Chart?
Off and on for about a year; but consistently for the last 3 months.

2) What are your favorite features of Sierra Chart?
Volume by Price is included by default.

3) What are some must-have deal breaker features in Sierra Chart that you could not do without?
Volume by Price indicator.

4) Do you use Sierra Chart in simulation mode only, or do you place live trades with it?
I have not place a live trade with it thus far.

5) Are you a discretionary trader or an algorithmic trader? How does Sierra Chart help you with this?
Discretionary. There are excellent studies included to help with interpreting price.

6) How easy/hard was it for you to learn to use Sierra Chart?
There are many features; I am still learning them; but I am able to find what I need most times without documentation.

7) How do you rate Sierra Chart's customer service/support, assuming you have needed to use it?
I have not needed to use it. (other than attempting to extend a demo trial)

8) Do you believe Sierra Chart is competitively priced?
Yes.

9) How do you rate the community support that exists for Sierra Chart?
I use youtube to learn new features. I am a visual learner.

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  #85 (permalink)
 RUBEN 11 
san antonio
 
Experience: Intermediate
Platform: sierra chart
Trading: emini
 
Posts: 5 since Mar 2019
Thanks: 2 given, 12 received

Hey guys just wanted you to see OPTIMUS put together a nice summary of the recent update of sierra charts.
https://community.optimusfutures.com/t/sierra-chart-whats-new-2019-patch-notes/2937

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  #86 (permalink)
 suzi 
Sacramento
 
Experience: Beginner
Platform: ninja trader
Trading: GC CL
 
Posts: 4 since Jun 2017
Thanks: 19 given, 2 received

Thanks for the link
I no longer use sierra charts.Their customer support is very challenging to deal. I learnt by hit and trial the sierra chart studies and indicators.The account tab is another challenge to understand and I wish it was made simple like any other platforms. Then in the middle of no where the software begins to update which is very frustrating.

Thanks

suzi

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  #87 (permalink)
 RUBEN 11 
san antonio
 
Experience: Intermediate
Platform: sierra chart
Trading: emini
 
Posts: 5 since Mar 2019
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I started using Sierra charts because of the order flow number bars they provide. But everything you stated is so true and if it wasn't for the help from Jake at Optimus futures I would have stopped. Sierra charts have a lot of very useful technical indictor's but the customer service has a long way to go. There is help from a site named Emoji trading but its a bit pricey.
The help I got from Optimus futures was incredible and free. How they can provide all the assistance with platforms and training for no cost is a bit bewildering to me , especially because there commission cost are so competitive.

Thanks for asking,
Ruben

P.S. I'm not affiliated in anyway to Optimus futures, I'm just telling it like it is !

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  #88 (permalink)
 mattz   is a Vendor
 
 
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RUBEN 11 View Post
I started using Sierra charts because of the order flow number bars they provide. But everything you stated is so true and if it wasn't for the help from Jake at Optimus futures I would have stopped. Sierra charts have a lot of very useful technical indictor's but the customer service has a long way to go. There is help from a site named Emoji trading but its a bit pricey.
The help I got from Optimus futures was incredible and free. How they can provide all the assistance with platforms and training for no cost is a bit bewildering to me , especially because there commission cost are so competitive.

Thanks for asking,
Ruben

P.S. I'm not affiliated in anyway to Optimus futures, I'm just telling it like it is !

Ruben,

Thank you for your kind words, and I will share this post with Jake. What we do for Sierra, we do for every platform. We create the videos and the guides to cover the most fundamental uses of the platform. We appreciate the support that the software trading companies give us (Anthony from Sierra made an effort to provided us with all the recent updates that we turned into the list you posted), but we also try to be the first line of support for our customers.

My advice to beginner traders is not to try and learn every single feature of their platform because it is unnecessary and quite frankly takes you away from your main focus of lerning the markets. Study the order executions on the platform, the DOM functionalities, and the charts features you need. As you grow your trading skills, you may need additional features that are probably on the platform already. My opinion is that most traders need maybe 20% of any given trading software (at most) to be efficient traders.

Matt Z
Optimus Futures

There is a substantial risk of loss in futures trading. Past performance is not indicative of future results.

Trading futures and options involves substantial risk of loss and is not suitable for all investors. Past performance is not necessarily indicative of future results. You may lose more than your initial investment. All posts are opinions and do not claim to be facts. Please conduct your own due diligence. Use only Risk capital when trading Futures.
1 800 771 6748 local 561 367 8686 email support@OptimusFutures.com
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  #89 (permalink)
xbfut
Limassol, Cyprus
 
 
Posts: 17 since Sep 2019
Thanks: 4 given, 15 received

1) How long have you been using Sierra Chart?
Going on 4 months.

2) What are your favorite features of Sierra Chart?
TPO/Volume profiles, footprints. Above all though, the degree of customisation available.

3) What are some must-have deal breaker features in Sierra Chart that you could not do without?
Market profile.

4) Do you use Sierra Chart in simulation mode only, or do you place live trades with it?
Both.

5) Are you a discretionary trader or an algorithmic trader? How does Sierra Chart help you with this?
Discretionary.

6) How easy/hard was it for you to learn to use Sierra Chart?
It takes some time...

7) How do you rate Sierra Chart's customer service/support, assuming you have needed to use it?
Have not used it.

8) Do you believe Sierra Chart is competitively priced?
I do.

9) How do you rate the community support that exists for Sierra Chart?
Rather good.

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  #90 (permalink)
 MecJnk 
Chicago IL
 
Experience: Beginner
Platform: TradeStation, NinjaTrader
Trading: Futures
 
Posts: 1 since Apr 2013
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Frankly after a week and a half of trying to setup their 'free' trail, I am not sure why people will actually go with Sierra Chart vs other platforms.

There customer service is horrendous (and that's putting it nicely).

Their setup process and documentation is not straight forward. If you have a questions and submit a ticket (only form of communicating with them - no email and no phone# to call), they will response with cryptic short messages with links to their not so clear information pages. And if you keep asking for clarification you get responses like:
  • "You know you really are not paying attention to basic facts which are right in front of you"
  • "Anyway, we are going to cancel the data feed because it is just a waste of time and you obviously are not paying attention"
  • "Look at all of the nonsense and time that we put up with related to this."

Yes, those were actual response from them.

SC expects you to be self-service but they don't even have a video library showing you how to setup or use any of their functionalities. And their informational pages are long and not too straight forward as I mentioned. And it doesn't help that their site looks like my 8 yr old created it. Extremely outdated and so is their GUI. But I was willing to give them a shot, after all its all the functionality under the hood that you keep hearing about that you're interested in right! It's what's on the inside that counts, right

Seriously, why would anyone pay for such customer service (or lack of)?

oh and their "free" trial is really not free, unless, you're only interested in Forex or cryto trading (I think) and will have limited functions. But if you're interested in futures trading you'll have to pay $5 for a week of data for the "CME with Market Depth for nonprofessional Trading accounts" but this price price is only valid if you link a funded account to Sierra Chart, else you have to pay the $42 for the data. So not exactly 'free' is you ask me.

So what does Sierra Chart have that others don't? I keep reading 'TPO' and 'Footprint' but doesn't NinjaTrader have that? and am sure others do too.

Unless, they have a feature that you must absolutely have to have and nobody else has it... and you accept the fact that you'll be on your own with no "customer service" from them. Then, I'll would just stay away from them.

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  #91 (permalink)
 ninjus 
Chiang Mai Thailand
 
Experience: Beginner
Platform: Seirra Chart
Broker: Optimus + Rithmic
Trading: MNQ
 
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MecJnk View Post
Frankly after a week and a half of trying to setup their 'free' trail, I am not sure why people will actually go with Sierra Chart vs other platforms.

There customer service is horrendous (and that's putting it nicely).

Their setup process and documentation is not straight forward. If you have a questions and submit a ticket (only form of communicating with them - no email and no phone# to call), they will response with cryptic short messages with links to their not so clear information pages. And if you keep asking for clarification you get responses like:
  • "You know you really are not paying attention to basic facts which are right in front of you"
  • "Anyway, we are going to cancel the data feed because it is just a waste of time and you obviously are not paying attention"
  • "Look at all of the nonsense and time that we put up with related to this."

Yes, those were actual response from them.

SC expects you to be self-service but they don't even have a video library showing you how to setup or use any of their functionalities. And their informational pages are long and not too straight forward as I mentioned. And it doesn't help that their site looks like my 8 yr old created it. Extremely outdated and so is their GUI. But I was willing to give them a shot, after all its all the functionality under the hood that you keep hearing about that you're interested in right! It's what's on the inside that counts, right

Seriously, why would anyone pay for such customer service (or lack of)?

oh and their "free" trial is really not free, unless, you're only interested in Forex or cryto trading (I think) and will have limited functions. But if you're interested in futures trading you'll have to pay $5 for a week of data for the "CME with Market Depth for nonprofessional Trading accounts" but this price price is only valid if you link a funded account to Sierra Chart, else you have to pay the $42 for the data. So not exactly 'free' is you ask me.

So what does Sierra Chart have that others don't? I keep reading 'TPO' and 'Footprint' but doesn't NinjaTrader have that? and am sure others do too.

Unless, they have a feature that you must absolutely have to have and nobody else has it... and you accept the fact that you'll be on your own with no "customer service" from them. Then, I'll would just stay away from them.

Everything you said is true but Sierra is still amazing!

Persist (it's worth it) or move on.

Sent using the futures.io mobile app


Marcus Aurelius
"Not to assume it's impossible because you find it hard. But to recognize that if it's humanly possible, you can do it too"

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  #92 (permalink)
 josh 
Georgia, US
 
Experience: None
Platform: SC
Broker: AMP+CQG
Trading: ES, HSI, Nikkei
 
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MecJnk View Post
Seriously, why would anyone pay for such customer service (or lack of)?

So what does Sierra Chart have that others don't? I keep reading 'TPO' and 'Footprint' but doesn't NinjaTrader have that? and am sure others do too.

I don't pay for customer service really, because I rarely use it -- I pay for a superior product. But, when I need service, I post to their forums, and within hours, always, I receive a response. Sometimes the response is, "we will implement this" and sometime it's "we do not support this and won't." Either way, their response is clear, and straightforward, and if you don't like it, you can get on with your life -- they don't mislead you into thinking they're going to do something when they have no intention of doing so.

SC has what I need:
* fast
* feature-filled DOM
* easy-to-draw profiles
* stable -- it never crashes, ever (really, ever)
* outstanding documentation
* great features that are the direct result of customer feedback (several features are present which I personally requested)
* wide range of brokers/data connectivity
* incredibly affordable, the cheapest I can think of, actually

SC is actually used by some professional traders, in some actual prop firms (ones that trade futures, not so for equity-first firms). Traders are generally concerned first with the performance of their platform, and that it lets them do what they need to do. Usability is important, but once you know how to use your platform, and can customize what you need to, you are over the learning curve.

The irony of your complaint is that they actually listen to their customers. The platform has evolved over the years in large part to the SC team listening to customer feedback. They have not increased their prices, and they come in significantly cheaper than most any other software. SC uses a standard windows UI toolkit. It's not the best, but it's quite usable. Basically, it's a non-issue, when you actually use the software to trade, rather than admire how beautiful your setup is.

I will share some screen shots -- do you not think they're pretty enough?



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  #93 (permalink)
GJStrader
St Louis, MO
 
 
Posts: 12 since Jun 2019
Thanks: 5 given, 12 received

1) How long have you been using Sierra Chart?
4 months

2) What are your favorite features of Sierra Chart?
Immense functionality... if I have an idea, SC is capable.

3) What are some must-have deal breaker features in Sierra Chart that you could not do without?
numbers bars, order flow analysis, volume profile, TPO profile

4) Do you use Sierra Chart in simulation mode only, or do you place live trades with it?
both

5) Are you a discretionary trader or an algorithmic trader? How does Sierra Chart help you with this?
discretionary, SC is algo capable tho and look forward to dabbling in it... only limitation is me right now

6) How easy/hard was it for you to learn to use Sierra Chart?
fairly hard... need to be computer literate and spend a lot of time in their online docs and combing the internet for how-to's

7) How do you rate Sierra Chart's customer service/support, assuming you have needed to use it?
no phone support... all online docs & support board. Can tend to be not customer friendly.

8) Do you believe Sierra Chart is competitively priced?
very

9) How do you rate the community support that exists for Sierra Chart?
info is out there if you search hard enough

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  #94 (permalink)
lettuce
San Francisco, California
 
 
Posts: 8 since Oct 2016
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josh View Post
I don't pay for customer service really, because I rarely use it -- I pay for a superior product. But, when I need service, I post to their forums, and within hours, always, I receive a response. Sometimes the response is, "we will implement this" and sometime it's "we do not support this and won't." Either way, their response is clear, and straightforward, and if you don't like it, you can get on with your life -- they don't mislead you into thinking they're going to do something when they have no intention of doing so.

SC has what I need:
* fast
* feature-filled DOM
* easy-to-draw profiles
* stable -- it never crashes, ever (really, ever)
* outstanding documentation
* great features that are the direct result of customer feedback (several features are present which I personally requested)
* wide range of brokers/data connectivity
* incredibly affordable, the cheapest I can think of, actually

SC is actually used by some professional traders, in some actual prop firms (ones that trade futures, not so for equity-first firms). Traders are generally concerned first with the performance of their platform, and that it lets them do what they need to do. Usability is important, but once you know how to use your platform, and can customize what you need to, you are over the learning curve.

The irony of your complaint is that they actually listen to their customers. The platform has evolved over the years in large part to the SC team listening to customer feedback. They have not increased their prices, and they come in significantly cheaper than most any other software. SC uses a standard windows UI toolkit. It's not the best, but it's quite usable. Basically, it's a non-issue, when you actually use the software to trade, rather than admire how beautiful your setup is.

I will share some screen shots -- do you not think they're pretty enough?




I totally agree with Josh. I have subscribed with Sierra Chart for their awesome platform and I rarely use their customer service. It takes seconds to start the platform and get connected to the data feed in my relatively old computer that has i7 6700k, 16gb RAM. The plethora of features available makes this platform superb for the price you pay.

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  #95 (permalink)
Average Joe
Singapore
 
 
Posts: 30 since Apr 2017
Thanks: 16 given, 11 received

1) How long have you been using Sierra Chart?
More than 1 year.

2) What are your favorite features of Sierra Chart?
light loading on PC.

3) What are some must-have deal breaker features in Sierra Chart that you could not do without?
Interactive brokers integration.

4) Do you use Sierra Chart in simulation mode only, or do you place live trades with it?
both

5) Are you a discretionary trader or an algorithmic trader? How does Sierra Chart help you with this?
discretionary but learning algo.

6) How easy/hard was it for you to learn to use Sierra Chart?
Thanks to youtube, and helpful users such as Tomglib, otherwise I would give up long ago. They could organize a set of starter videos for beginners if they have not done so already.

7) How do you rate Sierra Chart's customer service/support, assuming you have needed to use it?
They are too emotional whenever I mentioned IB, otherwise it is a 50/50 chance to get a solution if you ask for help. Good news is it teaches us to find answers on our own. If you cannot do that you should not be trading.

8) Do you believe Sierra Chart is competitively priced?
getting more expensive. Might be a good thing to breed new competitors though.

9) How do you rate the community support that exists for Sierra Chart?
Without community support and youtube, I see the impossibility in using SC for normal users.

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  #96 (permalink)
wisp
vancouver, BC
 
 
Posts: 23 since Sep 2017
Thanks: 47 given, 7 received


MecJnk View Post
Frankly after a week and a half of trying to setup their 'free' trail, I am not sure why people will actually go with Sierra Chart vs other platforms.

There customer service is horrendous (and that's putting it nicely).

Their setup process and documentation is not straight forward. If you have a questions and submit a ticket (only form of communicating with them - no email and no phone# to call), they will response with cryptic short messages with links to their not so clear information pages. And if you keep asking for clarification you get responses like:
  • "You know you really are not paying attention to basic facts which are right in front of you"
  • "Anyway, we are going to cancel the data feed because it is just a waste of time and you obviously are not paying attention"
  • "Look at all of the nonsense and time that we put up with related to this."

Yes, those were actual response from them.

SC expects you to be self-service but they don't even have a video library showing you how to setup or use any of their functionalities. And their informational pages are long and not too straight forward as I mentioned. And it doesn't help that their site looks like my 8 yr old created it. Extremely outdated and so is their GUI. But I was willing to give them a shot, after all its all the functionality under the hood that you keep hearing about that you're interested in right! It's what's on the inside that counts, right

Seriously, why would anyone pay for such customer service (or lack of)?

oh and their "free" trial is really not free, unless, you're only interested in Forex or cryto trading (I think) and will have limited functions. But if you're interested in futures trading you'll have to pay $5 for a week of data for the "CME with Market Depth for nonprofessional Trading accounts" but this price price is only valid if you link a funded account to Sierra Chart, else you have to pay the $42 for the data. So not exactly 'free' is you ask me.

So what does Sierra Chart have that others don't? I keep reading 'TPO' and 'Footprint' but doesn't NinjaTrader have that? and am sure others do too.

Unless, they have a feature that you must absolutely have to have and nobody else has it... and you accept the fact that you'll be on your own with no "customer service" from them. Then, I'll would just stay away from them.


I have to disagree, Sierrachart support is awesome. They are not diplomatic, but they are good at what they are doing, including support. If anyone is interested in knowing more about this communication posted by MecJnk, you can check this thread https://www.sierrachart.com/SupportBoard.php?ThreadID=46740

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  #97 (permalink)
ycomp
Shanghai
 
 
Posts: 175 since Sep 2013
Thanks: 11 given, 54 received


MecJnk View Post
Frankly after a week and a half of trying to setup their 'free' trail, I am not sure why people will actually go with Sierra Chart vs other platforms.

There customer service is horrendous (and that's putting it nicely).

Their setup process and documentation is not straight forward. If you have a questions and submit a ticket (only form of communicating with them - no email and no phone# to call), they will response with cryptic short messages with links to their not so clear information pages. And if you keep asking for clarification you get responses like:
  • "You know you really are not paying attention to basic facts which are right in front of you"
  • "Anyway, we are going to cancel the data feed because it is just a waste of time and you obviously are not paying attention"
  • "Look at all of the nonsense and time that we put up with related to this."

Yes, those were actual response from them.

SC expects you to be self-service but they don't even have a video library showing you how to setup or use any of their functionalities. And their informational pages are long and not too straight forward as I mentioned. And it doesn't help that their site looks like my 8 yr old created it. Extremely outdated and so is their GUI. But I was willing to give them a shot, after all its all the functionality under the hood that you keep hearing about that you're interested in right! It's what's on the inside that counts, right

Seriously, why would anyone pay for such customer service (or lack of)?

oh and their "free" trial is really not free, unless, you're only interested in Forex or cryto trading (I think) and will have limited functions. But if you're interested in futures trading you'll have to pay $5 for a week of data for the "CME with Market Depth for nonprofessional Trading accounts" but this price price is only valid if you link a funded account to Sierra Chart, else you have to pay the $42 for the data. So not exactly 'free' is you ask me.

So what does Sierra Chart have that others don't? I keep reading 'TPO' and 'Footprint' but doesn't NinjaTrader have that? and am sure others do too.

Unless, they have a feature that you must absolutely have to have and nobody else has it... and you accept the fact that you'll be on your own with no "customer service" from them. Then, I'll would just stay away from them.

lol judging a platform by how good its free trial is.. well bookmap is definitely out of consideration as well then, as well as most platforms if you want free data with the trial.

I for one am happy that Sierra uses an "outdated GUI"... it's written in C++, which means that the platform is not going to have performance issues the way that .NET platforms can (I know some people have not experienced this, but when you do.. it's the worst thing as it hits .NET platforms when there is a lot of volatility.. not during the quiet times when you can have more time to deal with the issue)... there is a reason games are written in C++ not .NET

I'll tell you one "feature" that Sierra does not have that platforms like Ninjatrader and ATAS do... I've never seen Sierra open new positions in the opposite direction when trying to close positions. This has happened to me on both ninja and ATAS... on ninja it actually opened several shorts because I hit the chart trader close button multiple times on a long. Ninjatrader has a nice long page explaining why this happens.

Also, I know most people don't need this but I'll take Sierra's ACSIL over ninjatrader's ninjascript any day... and I can program.. but still I'd rather do it the easier way. Still it's no TradeStation EasyLanguage or TradingView Pinescript.. those are the absolute easiest ways to program platforms...

The big problem with Sierra chart going forward is the removal of Rithmic support and I wouldn't be surprised if CQG is eventually dropped as well...

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  #98 (permalink)
 bobwest 
Site Moderator
Sarasota FL
 
Experience: Advanced
Platform: Sierra Chart, NinjaTrader
Trading: ES, YM
 
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MecJnk View Post
Frankly after a week and a half of trying to setup their 'free' trail, I am not sure why people will actually go with Sierra Chart vs other platforms.

Interesting that there's been so much written in response to a dissatisfied user's complaints about issues with setting up a free trial, and I guess I'll toss in my thoughts too.

Of course, I have no way to judge this individual case, since I wasn't there. I'm not saying anything for or against the position of the user nor of Sierra Chart, and the user's experience is the user's experience, not mine to judge.

But, based just on my own experience over several years now:

- I have seen SC support getting short-tempered and dismissive of other users before, although not as often as their reputation suggests.

- I have never had a bad experience with their support myself. I do try to check the documentation, which is not always as easy to use as I would like, but which does always have what I am looking for, when I find it.

- I never had trouble setting up SC initially when I was first looking it over. I have had to work at understanding everything it does. It does take an effort to get there.

- I never had difficulty understanding anything about pricing, which is very clear. I also knew when I came in what the CME rules about free trial data are, and did not expect anything other than what I found with SC.

- I have been around this block before, and I know by now what to expect coming in, in terms of needing to understand a new system. I do not think that I should be sending requests for help to support unless I have tried every reasonable alternative, and, to repeat, have read the documentation. I think there may be others with real problems they need resolved, possibly relating to real trades, and I don't want to clog the queue with my newbie questions.

- On the very few occasions when I have found a real, reproducible software bug (I think twice, maybe three times), they jumped on it, fixed it, and released a new version within a day or two. I think I had one business issue with them (something about money, I don't recall now), and they resolved it professionally and quickly.

I could go on, but I hope the point has been made. It can be tough to learn. The learning curve is steep sometimes. Perhaps the platform is not for everyone. Perhaps the customer service, which is obviously done by technically-minded people who get impatient quickly, is not for everyone either. Certainly not for people who never read the directions first.

But it's a great trading platform that will do just about anything I have ever asked it to do. And it's fast, and doesn't get bogged down if it has to do a lot of things at once -- it just does them. And it is absolutely stable. All of which is what I was looking for.

As with everything else, not everyone will like it, and if it doesn't fit well with someone, they should move on. But if fits me fine.

Bob.

When one door closes, another opens.
-- Cervantes, Don Quixote
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  #99 (permalink)
wisp
vancouver, BC
 
 
Posts: 23 since Sep 2017
Thanks: 47 given, 7 received

Is Sierrachart free with Gff Brokers? Thanks.

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  #100 (permalink)
 trepidation 
San Jose, California
 
Experience: Intermediate
Platform: Sierra Chart
 
Posts: 138 since Apr 2018
Thanks: 25 given, 156 received


wisp View Post
Is Sierrachart free with Gff Brokers? Thanks.

If you open an account with AMP Futures, you can get Sierra Charts Level 3 (missing some orderflow tools) for free ($25/month for full) and if you choose to only look at the top bid/ask with CQG for 1 exchange (CME for example which provides ES/NQ and FX) your monthly data fee would be $2 dollars.. which is pretty much unbeatable.

The reason why I switched from Ninjatrader (I bought the lifetime license) to Sierra Charts is because the support on Ninjatrader is non-existent and advanced tool require you to purchase a license form a third party vendor whereas Sierra Charts basically comes with it all out of the box. It's a pain in the ass to setup, but once you learn their the idiosyncrasies of the platform it's unbeatable in terms of out of the box functionality and performance in my opinion. To simplify the setup process, it's good to start with templates (chartbooks) that others have created and then use that as a foundation to learn the platform... as the default appearance is hideous.

edit:
So it appears that you pay for what you get. Sierracharts was supplementing CQG's data with their own, but moving forward they will cease to do that meaning you'll only get intraday data for the current contract month. You will however get the daily data. Here's the announcement:

https://www.sierrachart.com/SupportBoard.php?ThreadID=58506

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