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Why do you use Sierra Chart?
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Why do you use Sierra Chart?

  #41 (permalink)
Market Wizard
Boca Raton
 
Futures Experience: Advanced
Platform: Variety
Broker/Data: Optimus Futures, LLC
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dafeeder View Post
I can't connect to Sierra Charts on weekends. Is this a SC issue or my broker?

I think you are in a wrong thread, never the less, it must be a data feed issue not a broker. Most data feeds are down for weekend maintenance. Rithmic for example is down Fri night and reconnects Sun AM.

Matt

PM with any questions about optimusfutures (800) 771-6748 (561) 367 8686. THERE IS A SUBSTANTIAL RISK OF LOSS IN FUTURES TRADING.
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  #42 (permalink)
Elite Member
Georgia, US
 
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dafeeder View Post
I can't connect to Sierra Charts on weekends. Is this a SC issue or my broker?

Yes, you can connect to Sierra Chart on the weekend. You can start the program, right? You are connected. However as @mattz said, some brokers are down over the weekend so you may not be able to connect to yours.

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  #43 (permalink)
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Any follow up not on topic to post 1 will be deleted, please use the correct thread or create one

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  #44 (permalink)
Trading Apprentice
Olomouc
 
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Best platform ever. Professional and many settings available. Fast and precision.

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  #45 (permalink)
Just a boy
Auckland, New Zealand
 
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Interview

Interview with Anthony from @SierraChart with @mattz over here at Optimus Futures:

Sierra Chart Platform and Software; Review and Interview

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  #46 (permalink)
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steve2222 View Post
Interview with Anthony from @SierraChart with @mattz over here at Optimus Futures:

Sierra Chart Platform and Software; Review and Interview

Thanks for sharing, but really off-topic for this particular threads purpose (see post 1). Better to create a new thread for this, you could also post in the main Optimus thread.

Mike

Due to time constraints, please do not PM me if your question can be resolved or answered on the forum.

Need help?
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2) Start a journal and post to it daily with the trades you made to show your strengths and weaknesses.
3) Set goals for yourself to reach daily. Make them about how you trade, not how much money you make.
4) Accept responsibility for your actions. Stop looking elsewhere to explain away poor performance.
5) Where to start as a trader? Watch this webinar and read this thread for hundreds of questions and answers.
6)
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  #47 (permalink)
Market Wizard
Boca Raton
 
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steve2222 View Post
Interview with Anthony from @SierraChart with @mattz over here at Optimus Futures:

Sierra Chart Platform and Software; Review and Interview

@steve2222, I really appreciate that you have brought it to the attention of the readers here.
Let's do as Mike requested, here is my thread: https://futures.io/brokers-data-feeds/4712-optimus-futures-51.html

Thank you for the effort again.

Matt,
Optimus Futures

There is a risk of loss in futures futures trading. Past performance is not indicative of future results.

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  #48 (permalink)
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I use Sierra Chart because it is what I picked when I started my trading journey, because it works, because I have significant time invested in it, and because it is relatively well priced.

I have been using Sierra Chart extensively for two years, almost every day. Sierra is a great platform, offering excellent functionality. Still I have come to know and understand Ninja and Investor RT very well. Investor RT blows Sierra to pieces in many aspects such as multi time frame support within a chart, top of the line alerts board (Sierra's is as basic as it gets), more configurable indicator alerts (very significant difference here), and the ability to easily hide and show indicators via a simple click (in Sierra this requires a lot of clicking and dragging). Yet, Sierra's monthly fee is about 1/3 Investor RT's fee.

On another hand, Sierra's customer service, which has always been considered bad (as reported in trading forums throughout the years - https://futures.io/sierra-chart/9313-does-sierra-chart-support-need-learn-some-manners.html), is finally becoming insulting. I knew it was supposed to be bad before picking Sierra. But it is saddening to see it deteriorate more and more, particularly so given how much time and money I have invested in it. Seems that they are overcapacity and do not know how to change the customer support model to adapt to a much larger user database. Yet, there is no excuse for refusing to help, and for doing everything they can do to insult without using actual insults. Oftentimes it feels as if Sierra's customer service is responding to some annoying family member about unimportant issues while they are stressed at work. They even say that they have absolutely no interest in complaints, and that customers can complain however they want, and welcome customers to walk away (in writing, in their public support board). All very sad for a hardcore Sierra user like me. Business must be very good for them.

I am for now a captive Sierra user. The platform is great. Customer service is dismal, and it matters. I advise all new to trading in the search of a platform who can afford top dollar, to choose Investor RT without considering Sierra for more than five seconds.


Last edited by Oysteryx; February 19th, 2016 at 11:19 PM.
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  #49 (permalink)
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Christchurch, New Zealand
 
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Oysteryx View Post
I use Sierra Chart because it is what I picked when I started my trading journey, because it works, because I have significant time invested in it, and because it is relatively well priced.

I have been using Sierra Chart extensively for two years, almost every day. Sierra is a great platform, offering excellent functionality. Still I have come to know and understand Ninja and Investor RT very well. Investor RT blows Sierra to pieces in many aspects such as multi time frame support within a chart, top of the line alerts board (Sierra's is as basic as it gets), more configurable indicator alerts (very significant difference here), and the ability to easily hide and show indicators via a simple click (in Sierra this requires a lot of clicking and dragging). Yet, Sierra's monthly fee is about 1/3 Investor RT's fee.

On another hand, Sierra's customer service, which has always been considered bad (as reported in trading forums throughout the years - https://futures.io/sierra-chart/9313-does-sierra-chart-support-need-learn-some-manners.html), is finally becoming insulting. I knew it was supposed to be bad before picking Sierra. But it is saddening to see it deteriorate more and more, particularly so given how much time and money I have invested in it. Seems that they are overcapacity and do not know how to change the customer support model to adapt to a much larger user database. Yet, there is no excuse for refusing to help, and for doing everything they can do to insult without using actual insults. Oftentimes it feels as if Sierra's customer service is responding to some annoying family member about unimportant issues while they are stressed at work. They even say that they have absolutely no interest in complaints and that customers can complain however they want, and welcome customers to walk away (in writing, in their public support board). All very sad for a hardcore Sierra user like me. Business must be very good for them.

I am for now a captive Sierra user. The platform is great. Customer service is dismal, and it matters. I advise all new to trading in the search of a platform who can afford top dollar, to choose Investor RT without considering Sierra for more than five seconds.


I'm curious, what is multi time frame support within a chart? And what is a top of the line alerts board? Are you talking about the front end here? Becos you can always create spreadsheet study's for your alerts, or create custom studies in ACSIL. Are you sure Investor RT has more "configurable indicator alerts"? I think it's more that "alerts" are easier to configure in investor RT- plus they are better at marketing. I would have thought the biggest difference would be the easy language. Also, Investor RT has no footprint charts, while SC has good Footprint functionality, comparable to Market Delta, perhaps better...This is a major selling point. Along with SC's one click dynamic market profiles + anchored vwaps from anywhere on the chart. NT users can only dream about things like that coming as standard features.

I enjoy the bluntness of SC support, it must be annoying dealing with idiots all day, and I'm probably one of those idiots. If something is actually of value to more than a couple of people, then SC are pretty good at implementing it. Look at how feature rich the platform has become without having to purchase any 3rd party BS.

"Free markets work because they allow people to be lucky, thanks to aggressive trial and error, not by giving rewards or incentives for skill. The strategy is, then, to tinker as much as possible and try to collect as many Black Swan opportunities as you can"
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  #50 (permalink)
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Neo1 View Post
Look at how feature rich the platform has become without having to purchase any 3rd party BS.

I was really surprised at how much features (particularly the studies) are available in SC when I started exploring it few months ago after having used Ninjatrader for so many years. It made me felt I was handicapped using NT all these years.

Having said that, I took a look at Investor RT, it seems to have a statistic studies which looks interesting. I don't think SC have this though.

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