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Problems with TTfeed+Sierra in European hours
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Problems with TTfeed+Sierra in European hours

  #1 (permalink)
Elite Member
Italy, Europe
 
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Problems with TTfeed+Sierra in European hours

Anybody ever experienced disconnections during European hours???
Although I only place OCO orders (mainly on Eurex futures) using Sierra+TT sometimes the platform after reconnection says I am flat while the main (parent) order was actually executed and the (profit/stoploss) orders seem to have been canceled!!!! A NIGHTMARE: ESPECIALLY BECAUSE THE PLATFORM KEEPS ON SHOWING I AM FLAT and I have to call Crossland desk to verify the situation!! Any suggestions?

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  #2 (permalink)
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  #3 (permalink)
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What version of SC are you using? There have been some complaints by people using TT in the Sierrachart forum. So if you have not already done so I suggest to search that forum.

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  #4 (permalink)
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italiantrader View Post
Anybody ever experienced disconnections during European hours???
Although I only place OCO orders (mainly on Eurex futures) using Sierra+TT sometimes the platform after reconnection says I am flat while the main (parent) order was actually executed and the (profit/stoploss) orders seem to have been canceled!!!! A NIGHTMARE: ESPECIALLY BECAUSE THE PLATFORM KEEPS ON SHOWING I AM FLAT and I have to call Crossland desk to verify the situation!! Any suggestions?

Go to Trade >> Global Trade Settings >> ensure Synchronize Service And Internal Positions is checked.

Also, go to Trade >> Refresh Trade Data From Service.

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  #5 (permalink)
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I have to check the version I am using (I am not home now)


I was looking in the SC forum but didn't find any similar complaints

Strange thing is that I have occasionally noticed disconnections with regular intervals (for instance 9:16, 10:16,11:16) might be a problem related to Trading Technologies during european market hours?

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  #6 (permalink)
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tomgilb View Post
Go to Trade >> Global Trade Settings >> ensure Synchronize Service And Internal Positions is checked.

Also, go to Trade >> Refresh Trade Data From Service.

I have done this, but it didn't help

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  #7 (permalink)
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I checked the Sierrachart version is 824

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italiantrader View Post
I checked the Sierrachart version is 824

That is roughly 70 builds out of date, so step 1 would be to run the current version to see if the problem has already been fixed.

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italiantrader View Post
I have to check the version I am using (I am not home now)


I was looking in the SC forum but didn't find any similar complaints

Strange thing is that I have occasionally noticed disconnections with regular intervals (for instance 9:16, 10:16,11:16) might be a problem related to Trading Technologies during european market hours?

Here's two mentions of it:
https://www.sierrachart.com/supportboard/showthread.php?t=38297
https://www.sierrachart.com/supportboard/showthread.php?t=37016
It's not specifically related to disconnections, but it does mention order synchronization.

Disconnections can be anywhere along the internet path to your broker's server. I use PingPlotter to keep track of what hop failed.
PingPlotter Freeware

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