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Sierra and its issues...
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Sierra and its issues...

  #1 (permalink)
in a meditative state...
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Sierra and its issues...

For the past 6 months or so I've been switching between IRT and Sierra.

Started with IRT, than I tested Sierra and since they offered footprint at a much lower price than MD I stick with Sierra till that problem I had with the RAM that was constantly crashing my computer. Switched to IRT again and since I really wanted footprint I decided to investigate the crashing problem further and thanks to Mike and other (NOT Sierra's support) problem was solved and I got back to Sierra once again.

All have been working fine but from time to time I've been seeing some issues with it that although I can live with them they are indeed annoying. But the biggest issue/problem has been Sierra's support themselves. Really unfriendly guys. Due to that RAM problem I had they now have a "problem" with me. Has one of them said, there are some "tension" towards me I thought to myself - WTF! am I dealing with 5 year's old kids? There is tension?
They also complaint about my excess of threads. Apparently I request too many features and stuff. They even closed a thread because I requested some new feature.

I reported a problem that happens many times when I open the chart values window. Sometimes when I open it it's minimized to a very small square on the top left corner of the primary screen. Their first answer was they had nothing to do with it, it was my problem and they would not follow it. They were actually quite offensive...you know... it's that "tension" they have with me .
I then showed a video where the problem could be seen and they considered and answered that it's a Windows problem... not theirs

Yesterday I discovered another issue with my new keyboard. I forgot to report on the other thread but I bought the Microsoft Wireless Keyboard 3000.
Everytime Sierra is active/selected, the program itself or a detached window the media keys don't work. If for example I select Multicharts, Excel, Chrome, whatever program I have opened the media files start to work again.

Naturally that this is not a big deal but it's another issue that might be or not related to Sierra.

I though creating a new thread on Sierra's board but I got tired of being ignored. Last week I found a strange reaction with volume profile color and they didn't even bother to answer, maybe because in the end of the thread I made a new feature request. They seem to have some problem with clients requesting features

I'm really thinking switching back to IRT again. Never had much problems with it. Some tools are really much more advanced than Sierra and Chad, well, Chad is always there to answer us regarding issues and feature requests but above all, never in any of the emails we exchanged he answered in an offensive way as Sierra support is known to do.

I will loose footprint (I just cannot see myself paying $149 a month for MD just to have footprint and volume profile, too expensive when we have Sierra and even Ninja at much lower prices) but then again, so far I couldn't get hold of it. I actually find more easy to use the DOM and cumulative delta.

And with Multichart promising that the next version will bring footprint charts, although all indicates that the first version of it will use up/down tick volume for calculation and not bid/ask volume, which will come later, well... it will be easier to ditch Sierra even if the first footprint version will be not that useful.

If I become half a percent smarter each year, I'll be a genius by the time I die

Last edited by arnie; August 13th, 2012 at 08:41 AM. Reason: typo
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  #2 (permalink)
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arnie View Post
For the past 6 months or so I've been switching between IRT and Sierra.

Started with IRT, than I tested Sierra and since they offered footprint at a much lower price than MD I stick with Sierra till that problem I had with the RAM that was constantly crashing my computer. Switched to IRT again and since I really wanted footprint I decided to investigate the crashing problem further and thanks to Mike and other (NOT Sierra's support) problem was solved and I got back to Sierra once again.

All have been working fine but from time to time I've been seeing some issues with it that although I can live with them they are indeed annoying. But the biggest issue/problem has been Sierra's support themselves. Really unfriendly guys. Due to that RAM problem I had they now have a "problem" with me. Has one of them said, there are some "tension" towards me I thought to myself - WTF! am I dealing with 5 year's old kids? There is tension?
They also complaint about my excess of threads. Apparently I request too many features and stuff. They even closed a thread because I requested some new feature.

I reported a problem that happens many times when I open the chart values window. Sometimes when I open it it's minimized to a very small square on the top left corner of the primary screen. Their first answer was they had nothing to do with it, it was my problem and they would not follow it. They were actually quite offensive...you know... it's that "tension" they have with me .
I then showed a video where the problem could be seen and they considered and answered that it's a Windows problem... not theirs

Yesterday I discovered another issue with my new keyboard. I forgot to report on the other thread but I bought the Microsoft Wireless Keyboard 3000.
Everytime Sierra is active/selected, the program itself or a detached window the media keys don't work. If for example I select Multicharts, Excel, Chrome, whatever program I have opened the media files start to work again.

Naturally that this is not a big deal but it's another issue that might be or not related to Sierra.

I though creating a new thread on Sierra's board but I got tired of being ignored. Last week I found a strange reaction with volume profile color and they didn't even bother to answer, maybe because in the end of the thread I made a new feature request. They seem to have some problem with clients requesting features

I'm really thinking switching back to IRT again. Never had much problems with it. Some tools are really much more advanced than Sierra and Chad, well, Chad is always there to answer us regarding issues and feature requests but above all, never in any of the emails we exchanged he answered in an offensive way as Sierra support is known to do.

I will loose footprint (I just cannot see myself paying $149 a month for MD just to have footprint and volume profile, too expensive when we have Sierra and even Ninja at much lower prices) but then again, so far I couldn't get hold of it. I actually find more easy to use the DOM and cumulative delta.

And with Multichart promising that the next version will bring footprint charts, although all indicates that the first version of it will use up/down tick volume for calculation and not bid/ask volume, which will come later, well... it will be easier to ditch Sierra even if the first footprint version will be not that useful.

I would recommend Sierra for users that generally don't require support, you get what you pay for to be honest. As far as IRT, if you NEED the footprints why don't you use IRT and MD trader? It's "free" if you use for order routing with certain brokers, maybe yours is on the list Brokers otherwise unless you are consistently profitable it can just be a distraction without a huge return, it's mainly for optimizing your trading and squeezing a few ticks out. Then there is of course the Ninja with GOM route, but I would really suggest that only to advanced users experienced with dealing with Ninja.

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  #3 (permalink)
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arnie View Post
For the past 6 months or so I've been switching between IRT and Sierra.

Started with IRT, than I tested Sierra and since they offered footprint at a much lower price than MD I stick with Sierra till that problem I had with the RAM that was constantly crashing my computer. Switched to IRT again and since I really wanted footprint I decided to investigate the crashing problem further and thanks to Mike and other (NOT Sierra's support) problem was solved and I got back to Sierra once again.

All have been working fine but from time to time I've been seeing some issues with it that although I can live with them they are indeed annoying. But the biggest issue/problem has been Sierra's support themselves. Really unfriendly guys. Due to that RAM problem I had they now have a "problem" with me. Has one of them said, there are some "tension" towards me I thought to myself - WTF! am I dealing with 5 year's old kids? There is tension?
They also complaint about my excess of threads. Apparently I request too many features and stuff. They even closed a thread because I requested some new feature.

I reported a problem that happens many times when I open the chart values window. Sometimes when I open it it's minimized to a very small square on the top left corner of the primary screen. Their first answer was they had nothing to do with it, it was my problem and they would not follow it. They were actually quite offensive...you know... it's that "tension" they have with me .
I then showed a video where the problem could be seen and they considered and answered that it's a Windows problem... not theirs

Yesterday I discovered another issue with my new keyboard. I forgot to report on the other thread but I bought the Microsoft Wireless Keyboard 3000.
Everytime Sierra is active/selected, the program itself or a detached window the media keys don't work. If for example I select Multicharts, Excel, Chrome, whatever program I have opened the media files start to work again.

Naturally that this is not a big deal but it's another issue that might be or not related to Sierra.

I though creating a new thread on Sierra's board but I got tired of being ignored. Last week I found a strange reaction with volume profile color and they didn't even bother to answer, maybe because in the end of the thread I made a new feature request. They seem to have some problem with clients requesting features

I'm really thinking switching back to IRT again. Never had much problems with it. Some tools are really much more advanced than Sierra and Chad, well, Chad is always there to answer us regarding issues and feature requests but above all, never in any of the emails we exchanged he answered in an offensive way as Sierra support is known to do.

I will loose footprint (I just cannot see myself paying $149 a month for MD just to have footprint and volume profile, too expensive when we have Sierra and even Ninja at much lower prices) but then again, so far I couldn't get hold of it. I actually find more easy to use the DOM and cumulative delta.

And with Multichart promising that the next version will bring footprint charts, although all indicates that the first version of it will use up/down tick volume for calculation and not bid/ask volume, which will come later, well... it will be easier to ditch Sierra even if the first footprint version will be not that useful.

Been there, done that. Started with IRT some years ago, but have tried out of curiosity most of the platforms. I have used Sierra for about two years and consider it one of the best for a "retail" trader (btw liked Sierra a lot more than Ninjatrader or Multicharts). Nevertheless I've closed the circle with IRT and I know this is the charting platform I am going to stick with. First of all I know it very well. Second of all it is very robust, complex and efficient. However the main reason is Chad and Dr. Linn. I wrote it elsewhere: Linnsoft support is the model others (especially blunt Sierra support) should be learning from.
I do not need much of support, however it is nice to know that there is fast and knowledgeable help ready to assist. Chad knows his software from A to Z and he is being kind enough to program a custom indicator or help with advanced chart setup of any kind one may request. Last but not least, IRT is just superb platform by itself.
I have to mention I am not using footprint charts. As already suggested, you can use MD Trader with supported broker instead of MD or Sierra for footprint/numbers bar charting.

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  #4 (permalink)
in a meditative state...
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gonzofist View Post
I would recommend Sierra for users that generally don't require support, you get what you pay for to be honest. As far as IRT, if you NEED the footprints why don't you use IRT and MD trader? It's "free" if you use for order routing with certain brokers, maybe yours is on the list Brokers otherwise unless you are consistently profitable it can just be a distraction without a huge return, it's mainly for optimizing your trading and squeezing a few ticks out. Then there is of course the Ninja with GOM route, but I would really suggest that only to advanced users experienced with dealing with Ninja.

I really don't need support in the sense of helping with how things work. I need them because I tend to find everything that works bad in the software and then tell them what they could do to fix it
I'm a pain in the ass...

That's it, footprint has been used to squeeze that last tick but then again, I really can't see my stats getting better because of it and even worst, I spend more time looking at the DOM than the footprint itself.

And change brokers just to have MD for free, I don't think so. It would be paid in commissions. Nothing is for free in this world.


rani View Post
Been there, done that. Started with IRT some years ago, but have tried out of curiosity most of the platforms. I have used Sierra for about two years and consider it one of the best for a "retail" trader (btw liked Sierra a lot more than Ninjatrader or Multicharts). Nevertheless I've closed the circle with IRT and I know this is the charting platform I am going to stick with. First of all I know it very well. Second of all it is very robust, complex and efficient. However the main reason is Chad and Dr. Linn. I wrote it elsewhere: Linnsoft support is the model others (especially blunt Sierra support) should be learning from.
I do not need much of support, however it is nice to know that there is fast and knowledgeable help ready to assist. Chad knows his software from A to Z and he is being kind enough to program a custom indicator or help with advanced chart setup of any kind one may request. Last but not least, IRT is just superb platform by itself.
I have to mention I am not using footprint charts. As already suggested, you can use MD Trader with supported broker instead of MD or Sierra for footprint/numbers bar charting.

Chad and Dr. Linn are always available. I've exchanged a couple of emails with Dr Linn and with Chad I lost count Always requesting features, again, being a pain in the ass
They're really good folks.

When I started working with IRT it really got into my nerves some of their options. But when I moved to Sierra I really missed it. They really know how to do things.

In relation to Multicharts they are and will be my main chart and trading platform. Been with them for years, never had a single problem with them. I can request all features I want since they have a platform to receive them
They're finally developing footprint charts for the next version and I hope they decide to implement also volume profile in the future.

If I become half a percent smarter each year, I'll be a genius by the time I die
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  #5 (permalink)
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rani View Post
Been there, done that. Started with IRT some years ago, but have tried out of curiosity most of the platforms. I have used Sierra for about two years and consider it one of the best for a "retail" trader (btw liked Sierra a lot more than Ninjatrader or Multicharts). Nevertheless I've closed the circle with IRT and I know this is the charting platform I am going to stick with.

@rani, could you please explain why you think Sierra is one of the best for a retail trader, and why you liked it more than Ninjatrader and Multicharts?


Last edited by Futures Operator; September 8th, 2012 at 08:48 PM.
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  #6 (permalink)
 Vendor: www.sierrachart.com 
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Quoting 
Switched to IRT again and since I really wanted footprint I decided to investigate the crashing problem further and thanks to Mike and other (NOT Sierra's support) problem was solved and I got back to Sierra once again.

It was us who told you that the issue is very likely your memory or SSD drives. We were hundred percent correct with that. If you mean we did not tell you to remove the memory modules and reinsert them, then that's just simply outside the scope of our support. If we spend time on that kind of stuff, it is a detriment to our other customers because it unnecessarily consumes our time with something that is not even part of our business.

Quoting 

I reported a problem that happens many times when I open the chart values window. Sometimes when I open it it's minimized to a very small square on the top left corner of the primary screen.

We have seen this once as well(over 16 years), and while we may not say it, we do look into these things, and we do not see how this is a Sierra Chart issue. It appears to be from the operating system. There is nothing in Sierra Chart which will resize the Chart Values Windows automatically unless you use Window >> Reset Windows. The Chart Values windows are known what are called "owned" top level windows. The operating system sometimes may improperly handle the size of those. Sometimes attaching and reattaching monitors can cause windows to be repositioned. To reset the position of these windows use Window >> Reset Windows.


Quoting 
. I need them because I tend to find everything that works bad in the software and then tell them what they could do to fix it
I'm a pain in the ass...

Rather than saying "works bad", why not say "could use improvement". In general, not referring to anyone specific necessarily, if we sense we are getting jerked around, overwhelmed by a single user or abused our support board, in some cases we will have to decline support and even delete postings, if necessary, although this is exceptionally rare. If we don't it is a detriment to everyone. Please keep in mind that there are many customers we have to help. We are engineers, we are very capable and knowledgeable and we provide fast, Accurate, no-nonsense support. And we do review suggestions made and implement many of them.



Quoting 
Last week I found a strange reaction with volume profile color and they didn't even bother to answer, maybe because in the end of the thread I made a new feature request.

This is not the whole story. We did respond to you and we did resolve it and the resolution of the problem created additional problems that took us even more time to work out.

You appear to be going out of your way to complain about us.


Last edited by SierraChart; September 29th, 2012 at 08:20 PM.
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  #7 (permalink)
in a meditative state...
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SierraChart View Post
Rather than saying "works bad", why not say "could use improvement".

Yes, you are correct.
I'm not that fluent in English and sometimes I can't remember at that moment a specific word so I write the one that seems to be the better one to describe what I really want to say and sometimes ends up not being the better one at all.
"Could use some improvement" is definitely a better one.


SierraChart View Post
In general, not referring to anyone specific necessarily, if we sense we are getting jerked around, overwhelmed by a single user or abused our support board, in some cases we will have to decline support and even delete postings, if necessary, although this is exceptionally rare. If we don't it is a detriment to everyone.

I really can't see how can a simple feature request be detrimental. Others might find that same request useful and vote for it also.


SierraChart View Post
Please keep in mind that there are many customers we have to help. We are engineers, we are very capable and knowledgeable and we provide fast, Accurate, no-nonsense support. And we do review suggestions made and implement many of them.

Never said the opposite. I wrote here, I wrote on support board, you guys do a terrific job since you basically answer the same questions over and over since no one do a search on the forum to look if their questions was already made and answered.
What I complaint about was the way you answers sometimes sound like. In this aspect, yes, very detrimental to the customer or at least some customers that demand a bit of respect when talked too.


SierraChart View Post
This is not the whole story. We did respond to you and we did resolve it and the resolution of the problem created additional problems that took us even more time to work out.

You appear to be going out of your way to complain about us.

Yes you did respond and you did resolved the problem, days after I wrote the message here.
If I really was on my way to complaint about you I would have updated this thread every single day and rest assure that I would have said that you have resolved the issue.

I reported something I didn't like about you. I made this publicly since I really think that you should improve your manners toward your clients and at least your future customers will be prepared if one day they receive from you some answer that might sound a bit harsh. They know it will be something normal and move forward from that as I did.

Look, I always made my best to separate the waters here.
If you have time and search futures.io (formerly BMT), you'll find a message from me where, although complaining about your customer service manners I do say, explicitly, that you guys do a terrific job answering almost every question made on support board. I also say how you are able to update some bug that someone reported in a couple of days or even hours as I have seen.
Many friends of mine and emails that I receive asking the best platform to trade from and Sierra is always the second choice when looking for a trading platform, since Multicharts, for me, is far superior than Sierra but when requesting a trading platform with order flow capabilities SC is by far my first choice.

So despite my complaining in no way I ever talked about Sierra platform in a detrimental way.
Yes, it has it's issues, like IRT has, like MC has, but I never made that issues implying that the platform is not worthwhile.

I continue to follow the support board almost on a daily basis. I continue to follow the improvements that are continually being made. Just saw that you guys finally made volume nodes available on volume by price study, which made be thinking again.

You were the one that said to me (you or some colleague of yours since you guys have that weird thing of not identify yourselves on the forum, using all the same user) that there were some tension between you and me which... anyway...

Tell me, how can a customer feel welcomed using your platform when they know that every single message they might post on the forum is being read by someone that hate your guts (maybe not the best word but is the only one that came up) due to that "tension" you talked about?

Yes, I will continue to complaint about the way you sometimes treat your customers.
No, I will never talk against your platform because I'm the first one to say how good it is.

By the way, please visit https://futures.io/sierra-chart/23295-why-do-you-use-sierra-chart.html
You'll see that many have the same opinion than me regarding your manners.

If I become half a percent smarter each year, I'll be a genius by the time I die

Last edited by arnie; September 30th, 2012 at 07:57 AM.
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