Is your underlying clearing firm Phillip Capital? If so they sent out this email yesterday:

Quoting 

Dear Customers, We experienced a system outage yesterday which may have resulted in missing trades during the closing session. Additionally, these trades could also be missing from your 2/4/2020 statement. To remedy this, we will be reissuing a corrected statement shortly today. The positions in your platform might be incorrect. We will communicate as we have more updates and believe the issue is resolved fully. We apologize for any inconvenience caused. Thank you. Best regards, Phillip Capital Support Team

So it may have been a Phillip Capital issue or an underlying network issue affecting other firms as well?

BTW, I am really liking Edge Clear w/ Phillip Capital, (despite the apparent system-outage yesterday which did not affect me). Just in case you are looking around for a broker

Hey snax! OK yes it is phillip capital. I didn't receive that notice and I'm not sure why. Thanks for posting it. It helps calm my nerves a little...but I am looking forward to those updated statements.

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Unheard of that you can't get a live status report of your actual positions from a trade desk. I believe that anything can fail including a platform and everything but to not be able to know if you're in the market right now at this moment or not is just outrageous.

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... this happened to me years ago with Silver. Almost the exact same situation (I had 5 contracts in dispute). It went to COMEX arbitration, in the end I lost.

Net, net: go by your screens, logs etc. Not what they tell you. Document everything. Good Luck.

I would call the trade desk and will ask them to check what are my open positions and the unrealised P/L. In this way you know for sure where you stand and can make an informed decision.
You can always ask the trade desk to get you flat. They will record the call and will ask you confirmation of that. You may also record the phone call.. but notify them if you do this.
Hope this will help.
have a great weekend

Document everything, video record the screen and voice conversations with the broker, and start looking for an attorney. This is going to be a big lawsuit!

Pa Dax 

Unheard of that you can't get a live status report of your actual positions from a trade desk. I believe that anything can fail including a platform and everything but to not be able to know if you're in the market right now at this moment or not is just outrageous. Sent using the NexusFi mobile app

There's a reason the brokers have all the yachts.

This is a Phillip Capital issue, correct. I had the same exact thing happen to me and Ninja is my broker. I spoke with someone on their order desk who indicated Phillip had a system outage so people woke up with positions. I also woke up short ES 7 micros from 3755, double the size I am comfortable with and in a net 30 point loss. I quickly closed it out (near the ONH unfortunately) and then caught the short in ES from the overnight high (very happy), call Ninja and they tell me that the only thing my account reflects is that I am long 7 micro at 3882.25 (because I was short 7 micro at 3755 when I woke up, which I quickly closed out). The short trade I just made and was stoked about never happened. Pretty insane.

Unclear what happens next but they may write it up to "trading on bad information" which would leave the customer accounts liable from my understanding. It's $500 for me, I can live wit it, but it may be a lot more for others and that is just not right and pretty scary. I really hope that's not the case but TBD how this all plays out.

tehuff 

There's a reason the brokers have all the yachts.

Pa Dax 

Unheard of that you can't get a live status report of your actual positions from a trade desk. I believe that anything can fail including a platform and everything but to not be able to know if you're in the market right now at this moment or not is just outrageous. Sent using the NexusFi mobile app

Yes it is awful. I asked numerous times if I had a position open and nobody would tell me. All they would tell me was that if I thought the statement was in error, to not make an offsetting trade. And I told them numerous times that I want to be flat no matter what. I made sure to email that to them too.

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Hi,

Happened the same to me with Phillip Capital!
Last position ,yesterday, I closed a long so they recorded it as a short position.
Needless to say that this morning I freaked closed the position ( I was 2900 in negative ) and ended up being long.
I called immediately NT emergency desk and they explained to me of the Phillip outage.
Luckily I closed the long with a small profit while on the phone with support and the platform went back to normal, erasing the losses and recording the small profit .
They told me, for the future, that if I don't recognize a trade to leave it as it is and contact the help desk.