This thread needs your eyes too @Big Mike

Sent using the NexusFi mobile app

Pa Dax 

This thread needs your eyes too @Big Mike Sent using the NexusFi mobile app

I'm the one that sent the newsletter

Unfortunately, Phillip Capital is no longer a site sponsor, so there isn't much I can do with it other than raise awareness.

If any of you experienced this via NinjaTrader Brokerage using Phillip as your FCM, then I encourage you to contact @NT Brokerage and make certain you are taken care of.

Mike

That's amazing. So you wake up, see that you suddenly seem to have a position on and you're not supposed to close it immediately because you don't recognize that trade?!?!

Sent using the NexusFi mobile app

Sounds like a nightmare indeed. Hope all will be ok without losses.

I received the same email from PC

Pa Dax 

That's amazing. So you wake up, see that you suddenly seem to have a position on and you're not supposed to close it immediately because you don't recognize that trade?!?! Sent using the NexusFi mobile app

The broker is giving good advice.

The problem is, once you close the erroneous trade -- you take ownership of it.

Better to call them immediately.

Mike

I turned on today and was up $2500 and thought I accidentally left a position open, but they would have kicked me out anyway.
So I flattened the positioned. And made a few more trades.
Still waiting on a response from NT.

Big Mike 

I'm the one that sent the newsletter Unfortunately, Phillip Capital is no longer a site sponsor, so there isn't much I can do with it other than raise awareness. If any of you experienced this via NinjaTrader Brokerage using Phillip as your FCM, then I encourage you to contact @NT Brokerage and make certain you are taken care of. Mike

Thanks Mike. I'll try and contact NT brokerage as well.

Sent using the NexusFi mobile app

Arseno 

I turned on today and was up $2500 and thought I accidentally left a position open, but they would have kicked me out anyway. So I flattened the positioned. And made a few more trades. Still waiting on a response from NT.

I would encourage you to call the help desk and confirm, instead of waiting for an email response. You could have it backwards...

Mike

Pa Dax 

That's amazing. So you wake up, see that you suddenly seem to have a position on and you're not supposed to close it immediately because you don't recognize that trade?!?! Sent using the NexusFi mobile app

Yeah, they told me that I was flat since yesterday and that I went long. It was 1 NQ contract and I took last trade yesterday around 11am EST and did not touch the platform after that. so it recorded that I was short @13450
If I didn't call the help desk I would have been long NQ @ 13594 all day (just now it would be a profitable position.

And to add to the freak out it was NFP day!!

BTW if anyone had this problem and the help desk didn't confirm that you are flat you could be in trouble or made a great trade

Big Mike 

I would encourage you to call the help desk and confirm, instead of waiting for an email response. You could have it backwards... Mike

Agree, call call call the guys are nice there and they quickly solved the issue. I live in the UK and didn't think twice about the international call