myrrdin 

I followed the recommendation of Tigertrader some time ago, and use the services of Spotgamma additionally to other services. I consider them to supply valuable information. Unfortunately, I do not succeed getting in contact with them via email to their standard email address. I receive their emails from the same address (e.g. bills), but I do not receive answers to my questions regarding my subscription. Is anybody in email contact with them ? Best regards, Myrrdin

xplorer 

If they are not responding via email, have you tried Twitter? They seem to be replying to users over there https://twitter.com/spotgamma

I also followed Tigertrader's recommendation and have been using Spotgamma services for the past year and find the information valuable. I too have the same problems with the customer service via Email: no response regarding my subscription questions. After upgrading from Basic to Pro, the billing for the Basic subscription just continues automatically and I have not been able to get this resolved after many emails. Thanks @xplorer for the tip, I will try the twitter route.

JohnS 

I also followed Tigertrader's recommendation and have been using Spotgamma services for the past year and find the information valuable. I too have the same problems with the customer service via Email: no response regarding my subscription questions. After upgrading from Basic to Pro, the billing for the Basic subscription just continues automatically and I have not been able to get this resolved after many emails. Thanks @xplorer for the tip, I will try the twitter route.

I was successful after sending an email to an email address I found somewhere on the internet. If you are interested, I will send you the address via PM.

Best regards, Myrrdin

myrrdin 

I was successful after sending an email to an email address I found somewhere on the internet. If you are interested, I will send you the address via PM. Best regards, Myrrdin

Dear @myrrdin ,

I've tried the email address posted on their website, [email protected], without success. Yes I am interested if you have another address.

Regards,

John

JohnS 

I also followed Tigertrader's recommendation and have been using Spotgamma services for the past year and find the information valuable. I too have the same problems with the customer service via Email: no response regarding my subscription questions. After upgrading from Basic to Pro, the billing for the Basic subscription just continues automatically and I have not been able to get this resolved after many emails. Thanks @xplorer for the tip, I will try the twitter route.

As a follow up, I contacted SpotGamma via Twitter and SpotGamma responded quickly and has resolved my subscription issue professionally. Thanks @xplorer and @myrrdin for your help!