dsheehan87 

Does Tradovate adjust exchange fees down for those who lease CBOT seats? I can’t find any info on that on your site.

Yes, Tradovate supports exchange memberships. If you buy or lease an exchange membership, your exchange fees are adjusted accordingly.

Hello,

I am actually on a test period with a 14 day demo with Tradovate. So far I like what I see.
But, I need to be able to plot on a chart, classic pivot points with specific hours (like custom sessions) daily, weekly and monthly. As I am not a programmer, I am looking for a "ready to use" solution. Not having to use another charting service would be great.
Any suggestion? Should I hire a programmer?
Thank you for your help,
Best!

Security Issues with Tradovate's Support

I thought I would post this so others would be aware of this. Tradovate's support apparently doesn't have a clue when it comes to customer's security.

I was setting up a new account with them, and one of the reps asked me to email them one of my documents with sensitive info on it. I replied and told him how horrible this was, security-wise. I was then told that I could attach my documents via my account, which was obviously much preferred. But I got no response regarding that, no apologies, nothing.

Later on, after I got my account setup and was trying to get my bank's ACH setup, another different rep suggested that I do the very same thing again, attach my bank's account # info to an email and send it to them.

Obviously I won't be using them anymore. And hopefully other people can heed this warning regarding them.

They are straight up going to either get someone's identity or money stolen by suggesting things like this.

I tried to warn their support multiple times about this, and also asked for a manger to to warn them as well.
But no one seem to care about letting me talk to a manager about this issue.
So, as a result, I've posted this same message here and and reddit, and left a neg review on trustpilot for other customers to be weary of.
Its sad because I was really looking forward to using them.
But now I just don't trust them if they can't even handle something so small and simple properly.
-Chris

flashforge 

Security Issues with Tradovate's Support I thought I would post this so others would be aware of this. Tradovate's support apparently doesn't have a clue when it comes to customer's security. I was setting up a new account with them, and one of the reps asked me to email them one of my documents with sensitive info on it. I replied and told him how horrible this was, security-wise. I was then told that I could attach my documents via my account, which was obviously much preferred. But I got no response regarding that, no apologies, nothing. Later on, after I got my account setup and was trying to get my bank's ACH setup, another different rep suggested that I do the very same thing again, attach my bank's account # info to an email and send it to them. Obviously I won't be using them anymore. And hopefully other people can heed this warning regarding them. They are straight up going to either get someone's identity or money stolen by suggesting things like this. I tried to warn their support multiple times about this, and also asked for a manger to to warn them as well. But no one seem to care about letting me talk to a manager about this issue. So, as a result, I've posted this same message here and and reddit, and left a neg review on trustpilot for other customers to be weary of. Its sad because I was really looking forward to using them. But now I just don't trust them if they can't even handle something so small and simple properly. -Chris

This is actually a halfway decent-sized problem, if it is true. I am not certain, but this could possibly---possibly, not probably---be a violation of the Gramm-Leach-Bliley Act. But I'm not at all certain. And this assumes the above facts are true. See The Safeguards Rule

The approved solution to this is to have a secure document upload for clients to use. Lenders typically use this method.

It appears Tradovate has this, based on op's post. Which means, the problem is in the training of support staff.

This problem is easily fixed, and I would recommend it gets fixed promptly. I cannot understand how some young support-staff person, who grew up with the internet his/her whole life, would fathom the idea of sending sensitive info via email. That's patently absurd.

Everyone in this modern world should know that the contents of all of your emails (unless you use end to end encryption / public-private key type stuff) are plainly visible to anyone who wants to view them, once the email is sent over the wire to an external smtp server.

Again, I am not an expert.

Edit: to be clear, I fault the support staff person rather than Tradovate the company. You can only tell someone what to do so many times.

Yes, agreed 100%! After I denied emailing those documents, and telling their support staff that they should NEVER ask customers to do this...only then did they offer me to upload my sensitive docs via their web portal, which I did. I've worked for a company that handled sensitive docs like this, and we also had a support staff. And they were well trained on NOT doing things like this. So, it's pretty appalling to see it happen to them.
I just hope that this doesn't keep happening and some customer ends up getting taken by some hacker over this.

I missed and then reread one of your lines earlier.
"I cannot understand how some young support-staff person, who grew up with the internet his/her whole life, would fathom the idea of sending sensitive info via email. That's patently absurd."
Well said.

For whatever its worth, this feels like your typical company that cuts too many corners and the support staff is the lowest on the priority list for them.
I would guess their support is probably under-staffed and under-appreciated for what all they do, in helping to keep the bread and butter coming in.
I came from a small company like this. The owner cared way more about his profits than he did about his customers or staff.

So how often do your servers crash like they did today at around 2:50pm CDT?

I'm doing an eval with TradeDay and fortunately was not in a position but I did miss on the 20pt dive that happened at 3:01pm. It would seem the desktop and phone apps are just wrappers for the web app, right? So when your side goes down, nothing will work other than calling the trade desk, which I'm not going to do on just an eval.

whuffo. I was highly active on Tradovate at that exact time. All was fine. I am on the desktop app. I use Tradvoate every day, all day. Very reliable. I have Motivewave and TOS up at the same time. If there was an issue with Tradovate, it would be obvious to me. I trade frequently, so eyes are on screen a lot. Maybe the web app is different but I do not use it.

whuffo Also, to catch one of those instant 20 pt dives is difficult. Large institutions trade based on MICRO seconds. A blink of an eye is 200 MILLI seconds. A millisecond has 1,000 micro seconds. One needs to have an order standing, at CME, stop or limit, to catch a super fast move. Fast clicking will leave you way far behind the price movement.