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Earn2Trade (Helios) - "The Gauntlet"


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Earn2Trade (Helios) - "The Gauntlet"

  #101 (permalink)
 jeffalan 
Raleigh, NC
 
Experience: Intermediate
Platform: NinjaTrader
Posts: 29 since Sep 2010
Thanks Given: 9
Thanks Received: 22



One more thing.. @Earn2Trade

I just noticed an order on my orders page and cannot figure out who, what or why an oder was placed and rejected on a
Sunday night at 6:00 P.M. This whole thing is screwy!!

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  #102 (permalink)
 
Earn2Trade's Avatar
 Earn2Trade 
 
Posts: 201 since Jul 2018
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jeffalan View Post


One more thing.. @Earn2Trade

I just noticed an order on my orders page and cannot figure out who, what or why an oder was placed and rejected on a
Sunday night at 6:00 P.M. This whole thing is screwy!!

I really recommend speaking with our support - we can't really solve cases in this fashion. We are more than happy to speak with you through our support channels and help you resolve any issues you may be having! Francis asked that I let you know to find him tomorrow during business hours on our live chat and we'll get you worked out.

Earn2Trade
www.earn2trade.com
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  #103 (permalink)
 dwt51 
Columbus, OH
 
Experience: Advanced
Platform: NinjaTrader
Trading: ES
Posts: 55 since Sep 2011
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jeffalan View Post


One more thing.. @Earn2Trade

I just noticed an order on my orders page and cannot figure out who, what or why an oder was placed and rejected on a
Sunday night at 6:00 P.M. This whole thing is screwy!!

@jeffalan, please let us know how this was resolved.

The only thing worse than our own mistakes are those made for us.

Regards.

dwt51

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  #104 (permalink)
 
Earn2Trade's Avatar
 Earn2Trade 
 
Posts: 201 since Jul 2018
Thanks Given: 9
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dwt51 View Post
@jeffalan, please let us know how this was resolved.

The only thing worse than our own mistakes are those made for us.

Regards.

dwt51

We're happy to work with him to find out what's going on and address any issues - just waiting for him to come talk to support.

Earn2Trade
www.earn2trade.com
Become a Professional Trader. Decisions That Can Change Your Life Forever.
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  #105 (permalink)
 jeffalan 
Raleigh, NC
 
Experience: Intermediate
Platform: NinjaTrader
Posts: 29 since Sep 2010
Thanks Given: 9
Thanks Received: 22

Ryan, @Earn2Trade

I have reached out to Francis through email. I will await his response. Ryan, please don't take this as an issue
that needs to resolved solely on my behalf because it happened to me. This is serious issue that you should take up with Rithmic as it is there software problem that can affect real accounts and produce disastrous results. Modifying orders unbeknownst to the trader can bankrupt someone. Waking up to find out your stop loss has been removed and leaving the order NAKED is a damn serious problem so do not treat this as a customer service issue! It's bigger than that!

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  #106 (permalink)
 
Earn2Trade's Avatar
 Earn2Trade 
 
Posts: 201 since Jul 2018
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jeffalan View Post
Ryan, @Earn2Trade

I have reached out to Francis through email. I will await his response. Ryan, please don't take this as an issue
that needs to resolved solely on my behalf because it happened to me. This is serious issue that you should take up with Rithmic as it is there software problem that can affect real accounts and produce disastrous results. Modifying orders unbeknownst to the trader can bankrupt someone. Waking up to find out your stop loss has been removed and leaving the order NAKED is a damn serious problem so do not treat this as a customer service issue! It's bigger than that!

I understand the frustration! That said, as you mentioned, this seems like a Rithmic issue and it's not really our place to comment publicly about their software. If it's a Rithmic issue, it would likely affect more than just Earn2Trade. I'm sure they'll respond here about it if they feel so inclined. In any case, as to our customer support responding to your inquiry, I will make sure it happens today and the issue on our end will be resolved.

Earn2Trade
www.earn2trade.com
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  #107 (permalink)
 tr8er 
Europe
Market Wizard
 
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Platform: TradeNavigator, BookMap
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jeffalan View Post
Ryan, @Earn2Trade

I have reached out to Francis through email. I will await his response. Ryan, please don't take this as an issue
that needs to resolved solely on my behalf because it happened to me. This is serious issue that you should take up with Rithmic as it is there software problem that can affect real accounts and produce disastrous results. Modifying orders unbeknownst to the trader can bankrupt someone. Waking up to find out your stop loss has been removed and leaving the order NAKED is a damn serious problem so do not treat this as a customer service issue! It's bigger than that!

Just to ask (or make clear), are you sure that you entered the order as GTC-order? If not it is crystal clear that your PT/SL-orders (bracket) will be canceled at the end of the day.

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  #108 (permalink)
 DarthTrader21 
Seattle WA
 
Experience: Intermediate
Platform: Sierra Chart
Trading: ES, CL, 6A, 6C
Posts: 5 since Oct 2018
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nguyen74 View Post
Since I've contacted support so many times, I would like to chime in and say you can contact support by clicking on the chat icon when you're logged into your dashboard. From my experience, the response have been very quick (within a few minutes or less) during business hours. Earn2Trade support is top-notched! I also receive an email of my conversation with support afterwards.

On the side note regarding Max Position...

I don't understand why there can't be a scaling limit placed by default on max position for the Gauntlet Mini. I understand some traders may want to scale but they're still limited on the max number of contracts allowed based on their profits. So why can't the system place that limit by default and increase/decrease max position as their account grows, much like the Gauntlet.

There is new player in the funded trader space that allows full max positions without and scaling or progression, no trailing max drawdown, and no restrictions on trading around new releases as it is a central part of some traders strategy, and minimum 10 trading days. I think these features are attractive to traders trying to get funded. Give a trader access to max number of contracts, if they fail (daily loss, max loss) they fail because they didn't manage their trades/risk properly. I think that's better way to judge a trader than judging them for failing due to errors whether that may be human error or technical error. In real life, they would still have to correct the error and/or manage the trade.

Who is this new company? Sounds interesting...

Sent using the NexusFi mobile app

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  #109 (permalink)
 SawDr 
Washington, DC
 
Experience: Intermediate
Platform: Ninja and TOS
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Northernlimit View Post
Has anyone tried this program and passed? Any feedback is appreciated.

I passed the mini gauntlet 14 days ago and still can't trade in my funded Helios account. You are unable to actually speak to anyone during the account set up - everything (same as earn2trade) has to be done via email. It took 12 days to get funded account credentials and because of numerous email mis-communications, found out yesterday that I have to pay for data. Took care of that yesterday and still no data and unable to trade today. One phone call during the account setup last week would have fixed everything.
Incredibly frustrated. Note to Ryan Masten - let your funded traders actually speak to someone - reply to this post with the Helios office phone number. This has not been a good experience.

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  #110 (permalink)
 
Earn2Trade's Avatar
 Earn2Trade 
 
Posts: 201 since Jul 2018
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SawDr View Post
I passed the mini gauntlet 14 days ago and still can't trade in my funded Helios account. You are unable to actually speak to anyone during the account set up - everything (same as earn2trade) has to be done via email. It took 12 days to get funded account credentials and because of numerous email mis-communications, found out yesterday that I have to pay for data. Took care of that yesterday and still no data and unable to trade today. One phone call during the account setup last week would have fixed everything.
Incredibly frustrated. Note to Ryan Masten - let your funded traders actually speak to someone - reply to this post with the Helios office phone number. This has not been a good experience.

Hello!

First off, I'd like to apologize for your experience so far with Helios. As you know, with COVID going on, things are a bit slower than normal with everyone working at home and the FCM's have had a serious influx of new accounts both from us and directly. I've reviewed your situation with Helios support team and it appears that when you initially filled out your form with Helios on the 13th, you selected no market data. After Helios compliance and legal reviewed everything, Helios sent you the LLC paperwork to join on the 16th. You then received account credentials the following Tuesday, less than 3 business days after sending Helios the completed paperwork. Afterwards, you decided that you'd like market data enabled and Helios sent you the invoice yesterday, which you paid and they are waiting for the FCM to enable it, which should be done sometime this morning. In my opinion, that's a pretty quick turn around to get a live account approved, funded, and set up with trading credentials with the current pandemic and market conditions.

Helios does not have a phone number for support purposes. If you have an issue with a live order, you can always call the broker directly, which was included on your credential email.

Earn2Trade
www.earn2trade.com
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Last Updated on February 28, 2021


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