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Jigsaw Trading, Daytradr and Journalytix, www.jigsawtrading.com

  #321 (permalink)
 
ZCars's Avatar
 ZCars 
Birmingham/UK
 
Experience: Advanced
Platform: Tradestation/Prorealtime
Broker: Tradestation/Interactive Brokers
Trading: Mini and micro US Indexes/ DAX/ FX/VIX/GOLD
Posts: 180 since Apr 2010
Thanks Given: 53
Thanks Received: 164


arnie View Post
Where did you send your email too?
Did you create a ticket on your members page?
Did you go to the members chat room?

Sometimes they can take 1 or 2 days to reply, but they always reply.

Have done all of the above. I'll keep you updated if/ when I get a response.

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  #322 (permalink)
 
ZCars's Avatar
 ZCars 
Birmingham/UK
 
Experience: Advanced
Platform: Tradestation/Prorealtime
Broker: Tradestation/Interactive Brokers
Trading: Mini and micro US Indexes/ DAX/ FX/VIX/GOLD
Posts: 180 since Apr 2010
Thanks Given: 53
Thanks Received: 164


ZCars View Post
Have done all of the above. I'll keep you updated if/ when I get a response.

I have a response. Trying to resolve the issue.

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  #323 (permalink)
 ralett 
Thousand Oaks, Calfornia
 
Experience: Intermediate
Platform: NinjaTrader 8
Broker: Ninja with Rithmic
Trading: CL NQ RTY
Posts: 31 since Mar 2018
Thanks Given: 14
Thanks Received: 46


I have Journalytix and I can tell you that the support is really pathetic. I pay a monthly subscription for this product and i expect better than 2-3 days, maybe a week before a support ticket is responded to.

I've send four messages in the last month. Only one was ever answered. I have sent to the support e-mail address and opened support tickets with the same result...

Again today, not pulling in my trades from Ninja, sent a support ticket, no reply.

I'm actively looking for an alternative as it's a waste of money to pay a monthly subscription for a product that does not work consistently and you cannot get timely support to determine why.

UPDATE: Technical support did respond to my ticket. In fairness, it took them about 12 hours to respond to the initial support ticket and about 23 hours in total to get the problem fixed. The issue was that I had created a new workspace in Ninja Trader as the CL contract had rolled over. I did not realize that each workspace has to have an indicator added to the Market Analyzer to enable the trades to import. Lesson learned for me. Maybe an opportunity to add clarity to the help files for Jigsaw. Not sure it mentions that each workspace requires this indicator to be installed...It's definitely not an "install it once and forget it" type of situation. The tech was quick to diagnose the problem once we got together on Skype.

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  #324 (permalink)
 
Jigsaw Trading's Avatar
 Jigsaw Trading  Jigsaw Trading is an official Site Sponsor
 
Posts: 2,988 since Nov 2010
Thanks Given: 831
Thanks Received: 10,393


ralett View Post
I have Journalytix and I can tell you that the support is really pathetic. I pay a monthly subscription for this product and i expect better than 2-3 days, maybe a week before a support ticket is responded to.

I've send four messages in the last month. Only one was ever answered. I have sent to the support e-mail address and opened support tickets with the same result...

Again today, not pulling in my trades from Ninja, sent a support ticket, no reply.

I'm actively looking for an alternative as it's a waste of money to pay a monthly subscription for a product that does not work consistently and you cannot get timely support to determine why.

UPDATE: Technical support did respond to my ticket. In fairness, it took them about 12 hours to respond to the initial support ticket and about 23 hours in total to get the problem fixed. The issue was that I had created a new workspace in Ninja Trader as the CL contract had rolled over. I did not realize that each workspace has to have an indicator added to the Market Analyzer to enable the trades to import. Lesson learned for me. Maybe an opportunity to add clarity to the help files for Jigsaw. Not sure it mentions that each workspace requires this indicator to be installed...It's definitely not an "install it once and forget it" type of situation. The tech was quick to diagnose the problem once we got together on Skype.

This is not normal - Dave and Fernando are usually very attentive and I check the help desk system for old tickets every day and give Dave a good shouting at if an old one comes up.

We are 12 hours ahead of EST. In the future - just reach out on skype: JigsawTrading

If you have any questions about the products or services provided, please send me a Private Message or use the futures.io " Ask Me Anything" thread
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  #325 (permalink)
 matteo83 
San Escobar
 
Experience: Intermediate
Platform: Sierra Chart
Broker: Denali/Rythmic
Trading: Futures & options
Posts: 90 since Apr 2020
Thanks Given: 31
Thanks Received: 54

When you buy Jigsaw Daytradr licence it comes with some educational video materials

How would you rate their quality and level of practical application

Did you tried other courses that they sell?

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  #326 (permalink)
 
KahunaDog's Avatar
 KahunaDog 
Hawaii at the beach
 
Experience: Beginner
Platform: Nt8, MotiveWave, TOS
Broker: S5
Trading: ES, ZB fine alcohol and muscle cars
Posts: 549 since Apr 2013
Thanks Given: 1,168
Thanks Received: 412


ralett View Post
I have Journalytix and I can tell you that the support is really pathetic. I pay a monthly subscription for this product and i expect better than 2-3 days, maybe a week before a support ticket is responded to.

I've send four messages in the last month. Only one was ever answered. I have sent to the support e-mail address and opened support tickets with the same result...

Again today, not pulling in my trades from Ninja, sent a support ticket, no reply.

I'm actively looking for an alternative as it's a waste of money to pay a monthly subscription for a product that does not work consistently and you cannot get timely support to determine why.

UPDATE: Technical support did respond to my ticket. In fairness, it took them about 12 hours to respond to the initial support ticket and about 23 hours in total to get the problem fixed. The issue was that I had created a new workspace in Ninja Trader as the CL contract had rolled over. I did not realize that each workspace has to have an indicator added to the Market Analyzer to enable the trades to import. Lesson learned for me. Maybe an opportunity to add clarity to the help files for Jigsaw. Not sure it mentions that each workspace requires this indicator to be installed...It's definitely not an "install it once and forget it" type of situation. The tech was quick to diagnose the problem once we got together on Skype.

My issues were almost all quickly resolved with a response in 1 or 2 days.

Fall Seven Get Up Eight
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  #327 (permalink)
 Dandamannyc 
New York,NY
 
Experience: None
Platform: TradeStation
Trading: ES
Posts: 6 since Feb 2018
Thanks Given: 77
Thanks Received: 1


matzero View Post
When you buy Jigsaw Daytradr licence it comes with some educational video materials

How would you rate their quality and level of practical application

Did you tried other courses that they sell?

Hi I am also interested in the quality of the educational materials that comes with purchasing Jigsaw.

Anyone care to opine.

Thanks.

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  #328 (permalink)
 
Zonescalper's Avatar
 Zonescalper 
Amsterdam The Netherlands
 
Experience: Intermediate
Platform: Sierrachart & Daytradr
Broker: Optimus Futures, Rithmic datafeed
Trading: RTY, YM and NQ
Posts: 20 since Jul 2019
Thanks Given: 14
Thanks Received: 10

There are zero videos with actual live trades on it! For me Jigsaw was a waist of money!

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  #329 (permalink)
 Dandamannyc 
New York,NY
 
Experience: None
Platform: TradeStation
Trading: ES
Posts: 6 since Feb 2018
Thanks Given: 77
Thanks Received: 1


Zonescalper View Post
There are zero videos with actual live trades on it! For me Jigsaw was a waist of money!

Besides the lack of actual live trades, how was the education content on order flow? I am assuming you were already well versed in order flow?

I am a total newb on order flow and want to incorporate into PAT.

Thanks.

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  #330 (permalink)
 
cdnftrstdr's Avatar
 cdnftrstdr   is a Vendor
 
Posts: 106 since Apr 2020
Thanks Given: 86
Thanks Received: 178



Dandamannyc View Post
Besides the lack of actual live trades, how was the education content on order flow? I am assuming you were already well versed in order flow?

I am a total newb on order flow and want to incorporate into PAT.

Thanks.

The training material you get with Jigsaw is much more about the functionality of the software and setting it up. It's not meant to teach people order flow trading.

I'd recommend look on youtube at both John Grady's content - he does have paid courses, but to start you can learn a lot from the free videos and webinars he's been a part of over the years. He uses Jigsaw exclusively. I was impressed with him, and did pay for the beginner course off his site, and I would say was worth while also for the price. Isn't revolutionary and going to give you all the keys to the kingdom, but worthwhile.

As well you can look up Jigsaw/Peter Davies on YouTube and see a bunch of their videos as well to get a good taste.

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