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Search: Posts Made By: NinjaTrader
Forum: NinjaTrader March 24th, 2023, 01:09 PM
Replies: 200
Views: 19,249
Posted By NinjaTrader
Correct. As long as you do not manually...

Correct.

As long as you do not manually modify the NinjaTrader documents folder the new install should not affect any settings/workspaces/scripts etc.

Thanks.
Forum: NinjaTrader March 23rd, 2023, 03:32 PM
Replies: 200
Views: 19,249
Posted By NinjaTrader
Thanks for your post. Older versions of the...

Thanks for your post.

Older versions of the software remain available for all clients. In order to revert to a previous release, please follow the steps below:


Shutdown NinjaTrader
...
Forum: NinjaTrader March 17th, 2023, 08:30 AM
Replies: 200
Views: 19,249
Posted By NinjaTrader
Is it possible that you are on the incorrect...

Is it possible that you are on the incorrect version of TWS or IB Gateway? NinjaTrader Desktop requires the following in the image below? You can find download links from the Help Guide...
Forum: NinjaTrader March 16th, 2023, 05:08 PM
Replies: 200
Views: 19,249
Posted By NinjaTrader
With NinjaTrader Desktop, our servers will track...

With NinjaTrader Desktop, our servers will track trades and market data requests routed through the session.

Any 'feature' tracking is done at a very high level. For example, NinjaTrader would...
Forum: NinjaTrader March 16th, 2023, 05:00 PM
Replies: 200
Views: 19,249
Posted By NinjaTrader
Apologies if that was perceived as too vague. ...

Apologies if that was perceived as too vague.

We only plan for active new development on the 8.1 branch of the software moving forward.
Forum: NinjaTrader March 16th, 2023, 04:58 PM
Replies: 200
Views: 19,249
Posted By NinjaTrader
Sent you a DM to assist. Thanks.

Sent you a DM to assist.

Thanks.
Forum: NinjaTrader March 15th, 2023, 01:25 PM
Replies: 200
Views: 19,249
Posted By NinjaTrader
To download the software, create a NinjaTrader...

To download the software, create a NinjaTrader user account to log in and select “Download desktop platform” to access the download page. There you will find the newest release as well as a few...
Forum: NinjaTrader March 15th, 2023, 11:51 AM
Replies: 200
Views: 19,249
Posted By NinjaTrader
Thanks for the response. To clarify, you may...

Thanks for the response.

To clarify, you may continue to use your current version of NinjaTrader 8 (or 7) in whatever capacity you were using previously - there is no requirement to upgrade or...
Forum: NinjaTrader March 15th, 2023, 10:31 AM
Replies: 200
Views: 19,249
Posted By NinjaTrader
As the new NinjaTrader Desktop uses cloud-based...

As the new NinjaTrader Desktop uses cloud-based infrastructure, a connection to the internet is necessary to use the software.

Regarding data sent, NinjaTrader stores user session, length, data...
Forum: NinjaTrader March 14th, 2023, 04:34 PM
Replies: 200
Views: 19,249
Posted By NinjaTrader
Sorry for reading over that important point. Once...

Sorry for reading over that important point. Once you are logged into the Dashboard, if you click on the person avatar top right corner, then click settings and then find the "Plans" tab, there...
Forum: NinjaTrader March 14th, 2023, 03:10 PM
Replies: 200
Views: 19,249
Posted By NinjaTrader
If you logged into NT Desktop with your new...

If you logged into NT Desktop with your new credentials, it automatically imports your license key.

Ray
Forum: NinjaTrader March 14th, 2023, 07:40 AM
Replies: 200
Views: 19,249
Posted By NinjaTrader
Thanks, I responded to your DM.

Thanks, I responded to your DM.
Forum: NinjaTrader March 14th, 2023, 07:39 AM
Replies: 200
Views: 19,249
Posted By NinjaTrader
- If you are running into problems signing up,...

- If you are running into problems signing up, please send an email to our support team as they will be best qualified to help
- We have your account details, the sign up is asking you to create a...
Forum: NinjaTrader March 13th, 2023, 09:52 AM
Replies: 200
Views: 19,249
Posted By NinjaTrader
If you are referring to the prior NT8 version...

If you are referring to the prior NT8 version (not NT7) then they would need to install 8.1 and register for an account at ninjatrader.com, the credentials they create are used to login to the...
Forum: NinjaTrader March 13th, 2023, 09:33 AM
Replies: 200
Views: 19,249
Posted By NinjaTrader
Thanks for the feedback, appreciated. ATM's...

Thanks for the feedback, appreciated.

ATM's work server side so if any platform is disconnected, the server will handle. This is in beta at this stage. There is a new multi-provide mode, if this...
Forum: NinjaTrader March 12th, 2023, 03:42 PM
Replies: 200
Views: 19,249
Posted By NinjaTrader
Click the person avatar in top right corner,...

Click the person avatar in top right corner, click Settings, then find the tab Plans. You will find market data subscriptions there.

Ray
Forum: NinjaTrader March 12th, 2023, 09:26 AM
Replies: 200
Views: 19,249
Posted By NinjaTrader
I can escalate this issue and get it into our...

I can escalate this issue and get it into our support queue for sure. I will DM you.
Forum: NinjaTrader March 11th, 2023, 11:58 PM
Replies: 200
Views: 19,249
Posted By NinjaTrader
Appreciate the question. As a percentage, about...

Appreciate the question. As a percentage, about 4% of our user base is on NT7, the rest on NT8. We have not spent much if any time at all on NT7 development. I don't think removing support for NT7...
Forum: NinjaTrader March 11th, 2023, 07:22 PM
Replies: 200
Views: 19,249
Posted By NinjaTrader
You raise a good point, I could have said they...

You raise a good point, I could have said they are fully trained but the reality is that none of our customer service reps are ever fully trained, there is always something to learn especially with...
Forum: NinjaTrader March 11th, 2023, 07:09 PM
Replies: 200
Views: 19,249
Posted By NinjaTrader
With all due respect, that's not what I said. ...

With all due respect, that's not what I said.

"Have been" which is past tense.

My main point was that our support forum today, does not have a Web and a Mobile category(s) where users can post...
Forum: NinjaTrader March 11th, 2023, 06:59 PM
Replies: 200
Views: 19,249
Posted By NinjaTrader
That's what I needed! Let me circle back early...

That's what I needed! Let me circle back early next week.

Ray
Forum: NinjaTrader March 11th, 2023, 06:39 PM
Replies: 200
Views: 19,249
Posted By NinjaTrader
There is a lot to unpack there so I am not going...

There is a lot to unpack there so I am not going to try. We are a business and as such, have made decisions over the years to grow our business but never at the expense of our customers. We have...
Forum: NinjaTrader March 11th, 2023, 05:56 PM
Replies: 200
Views: 19,249
Posted By NinjaTrader
Just a follow up to my prior response. Have you...

Just a follow up to my prior response. Have you by chance cleared your browser cache and cookies and tried again?

Ray
Forum: NinjaTrader March 11th, 2023, 05:54 PM
Replies: 200
Views: 19,249
Posted By NinjaTrader
I can't. But I can say we have NinjaTrader 6.5,...

I can't. But I can say we have NinjaTrader 6.5, has to be 15+ years old now, we have yet to turn off access to that yet.

Ray
Forum: NinjaTrader March 11th, 2023, 04:50 PM
Replies: 200
Views: 19,249
Posted By NinjaTrader
I would like to address your comments but I could...

I would like to address your comments but I could use more information from you. Can I ask you to be more specific about what you mean by interconnections and what's no longer works?

In general,...
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