AMP, CQG, and NT7

February 14th, 2011, 09:24 AM

NinjaTrader

Several questions regarding index data so I will attempt to provide generic support for all, if this does not resolve your situation, please send in a request to our support department.

- Index data is only available on live accounts not demo accounts

my account is live

Quoting

- You must be on NinjaTrader 7.0.1000.2 or later

I installed the one provided by AMP from yesterday, Sunday email

Quoting

- To make sure your instrument symbol maps are correct, please start NinjaTrader select the menu Tools > Options > Data > Reset Instruments
- Restart NinjaTrader to make sure the mapping changes have taken effect

yes, several times, just did it again before I post this

Quoting

- On your CQG account configuration (Tools > Account Connections) make sure that you have the option "Include index data" enabled

yes

Quoting

- You will only be able to receive data for the index instruments listed on this page - NinjaTrader/[AUTOLINK]CQG[/AUTOLINK] Supported Indexes, anything else is not supported at this time

yes, tickdj is on the list.

I still get the same error since Friday.

NinjaTrader · February 14th, 2011, 09:40 AM

Cory,

Do you get real time data for TICKDJ? For sure, the error you posted refers to historical data which is not yet enabled. I will edit my earlier post to include that historical index data is not yet available. However, real time data should work, if not let me know.

February 14th, 2011, 09:50 AM

NinjaTrader

Cory,

Do you get real time data for TICKDJ? For sure, the error you posted refers to historical data which is not yet enabled. I will edit my earlier post to include that historical index data is not yet available. However, real time data should work, if not let me know.

I just open a new tickdj, they kind of working but the hours is strange, the template is set to the instrument

ps. looks like the time is ok now

February 17th, 2011, 10:05 AM

charting up and down volume

February 17th, 2011, 01:42 PM

Ray, i have done of all of this, and i sitll don't get index data. I call my broker, and he says that it needs to be turned on from their side. I contacted your support team, and they said that its not the case.

Im started to feel like my broker is jerking me around again. I have a live account. Is there really a switch that needs to be turned on from their side?

NinjaTrader

Several questions regarding index data so I will attempt to provide generic support for all, if this does not resolve your situation, please send in a request to our support department.

- Index data is only available on live accounts not demo accounts
- You must be on NinjaTrader 7.0.1000.2 or later
- To make sure your instrument symbol maps are correct, please start NinjaTrader select the menu Tools > Options > Data > Reset Instruments
- Restart NinjaTrader to make sure the mapping changes have taken effect
- On your CQG account configuration (Tools > Account Connections) make sure that you have the option "Include index data" enabled
- You will only be able to receive real time data for the index instruments listed on this page - NinjaTrader/[AUTOLINK]CQG[/AUTOLINK] Supported Indexes, anything else is not supported at this time
- Historical index data is not yet available as of the date of this post. It is expected to be available the week of February 21st, 2010 (originaly this week but it has been pushed back a week)

February 17th, 2011, 02:39 PM

Michael.H

...

here is my check list from user side.

- live account
- new ninja license for AMP CQG data feed
- new user and password for CQG account and you have to type them in, no cut & paste
- uninstall then install ninja using AMP download link in last Sunday email

February 17th, 2011, 02:56 PM

yea i've done all that. But my broker told me that they need to "manually turn it on" on their side. That makes no sense to me, and my patience is wearing thin with this guy. It's already been a week. I even upgraded to beta 3 from ninja, and it still doesn't work.

Thanks for the help anyways.

February 17th, 2011, 03:54 PM

Michael.H

yea i've done all that. But my broker told me that they need to "manually turn it on" on their side. That makes no sense to me, and my patience is wearing thin with this guy. It's already been a week. I even upgraded to beta 3 from ninja, and it still doesn't work.

Thanks for the help anyways.

call Dan

AMP_Trading

Call me: 312 893 7700

Dan

February 17th, 2011, 04:17 PM

Thanks. I've contacted him. But still doesn't work.
I generally have a rule. Don't waste your time if its not fixed in more than a week. I treat my brokers/trading platforms with the same mentality on how i trade. Never stay commited because you feel like you have to. If it doesn't work, move on.

Thanks for the help, but I've already dumped CQG/AMP. IQ feed with marketdelta/ninja worked before, so ill stick with them.

Also, when i contacted them, they said that i can fund the account with just $500( thats they're min. funding at amp clearing). Kind of bugged me as to why its so low.

February 17th, 2011, 04:47 PM

Michael.H

Thanks. I've contacted him. But still doesn't work.
I generally have a rule. Don't waste your time if its not fixed in more than a week. I treat my brokers/trading platforms with the same mentality on how i trade. Never stay commited because you feel like you have to. If it doesn't work, move on.

Thanks for the help, but I've already dumped CQG/AMP. IQ feed with marketdelta/ninja worked before, so ill stick with them.

Also, when i contacted them, they said that i can fund the account with just $500( thats they're min. funding at amp clearing). Kind of bugged me as to why its so low.

Ya leave the dance with the one what brung ya...

AMP, CQG, and NT7

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AMP, CQG, and NT7