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Zen-Fire problems on 8/16/10
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Zen-Fire problems on 8/16/10

  #1 (permalink)
Elite Member
Trading Experience: Intermediate
Platform: NinjaTrader
Broker/Data: Mirus/Zen-Fire
Favorite Futures: ES
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Zen-Fire problems on 8/16/10

Here is an email that I just received from Mirus Futures about the Zen-Fire issues today -

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Update from Zen-Fire:
Level3, XO and Global Crossing Outage

There was a major internet outage this morning along the east coast significantly impacting the capacity of the region. Three core internet service providers each experienced interruptions leading to the loss of internet access for users or extremely slow connections while attempting to route through alternate paths.

As a result, orders routing to the data center were held up for long periods of time before reaching the Zen-Fire trading engine. Although not all Zen-Fire users were affected, the number of interruptions required the order routing services to be restarted forcing users to reconnect on a more stable path.

As the premier network and market data solution, Zen-Fire is implementing the following steps to prevent or minimize the impact of large-scale internet outages in the future.
1. Inform traders of a potential issue

Zen-Fire is working to integrate a RSS feed alerting users of the status of Internet connections. This service will be used to alert potential issues and keep traders informed on the latest developments.
2. Provide an alternate login to check order status and flatten positions

A new web based trading application will be available next month that will provide a mechanism for traders to check the real-time status of orders and positions. Traders will be able to send a 'Flatten' command directly to the engine and avoid any 3rd party trading application. This tool will only show orders that have made it to the engine and can be used to confirm the status of 'pending' orders on other platforms.
3. Addition of new ISPs

Though previously relying on the core Internet Providers, additional regional ISPs are being integrated over the weekend to serve as emergency backup when the majors become unresponsive. In rare cases, they may be used to carry the primary load for short periods of time or serve as excess bandwidth during minor outages. 4. Closer integration with 3rd party platforms

The Zen-Fire development team is working with 3rd party developers to help improve the stability and efficiency of their platforms by helping to make them more closely integrated with the engine. Mirus Futures strives to deliver the ultimate brokerage experience through industry-leading technology and client services. Empowering self-directed traders with Zen-Fire, we will continue to provide access to the same high-speed market data and order routing used by professional firms and institutions world-wide.

If you have any further questions regarding the technical details of the outage, please contact your broker for more information. Please free to contact us with any additional questions you may have at info@mirusfutures.com.

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  #2 (permalink)
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  #3 (permalink)
Elite Member
Trading Experience: Intermediate
Platform: NT
Favorite Futures: Index Futures
Haverchuck's Avatar
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I find this to be a very satisfactory response and am impressed how fast they got it out. I hope those three items are implemented soon.

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  #4 (permalink)
Just a boy
Auckland, New Zealand
Trading Experience: Beginner
Platform: Sierra Chart
Broker/Data: AMP/CQG
Favorite Futures: Whatever moves in my timezone
Posts: 1,813 since Sep 2009
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Did it affect other data providers

If this was the issue (ie several ISP's failing) why did it not affect other data providers - or did it?

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