Optimus Futures trading broker review
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Optimus Futures trading broker review
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Optimus Futures trading broker review

  #631 (permalink)
Helsinki, Finland
 
Trading Experience: Beginner
Platform: Sierra
 
Posts: 97 since Sep 2015
Thanks: 293 given, 92 received

I had already written most of this on computer last night before I went to bed but it didn't get saved..

Long story short:
Love the customer support I've received at Optimus. And would recommend them to anyone starting out or just looking for better support. Prices were also better than I found anywhere else. (Used to be with infinity futures).

..

Context:

I was browsing for prices and reviews on FIO a couple weeks back as I'm getting back into trading now and found Optimus had the best reps on here.

Booked a meeting with Jake and talked for a while about how I'd set up my trading and what platforms he'd suggest for someone with a traveling lifestyle and he walked me through pro's and cons of different options they offer at Optimus.

I had gotten a message from Matt right after that meeting was booked and he asked me to let him know how it went and if he could help out. Feels good to know they really do take well care of their customers and it's not just something people say on a forum online.

I haven't opened the account yet but I'm sure I will once I've got all parts figured out and I just wanted to share how grateful I am to have found Optimus on here and the great service provided by Jake and Matt over the phone and mails. Real stand up guys and both knowledgeable in the business.

Also;
Since I been gone three years I forgot some simple stuff on how to maneuver on SierraCharts and was pleased to find the videos and blog posts about what's new with the platform. Haven't gone through all the material yet but it's nice to know they're not just about the business side but also provide guides for platforms.

Stellar service and great prices. What more could I ask for?

Thanks Jake & Matt!



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  #632 (permalink)
Market Wizard
Boca Raton
 
Trading Experience: Advanced
Platform: Variety
Broker/Data: Optimus Futures, LLC
Favorite Futures: Futures
 
mattz's Avatar
 
Posts: 2,447 since Sep 2010
Thanks: 2,369 given, 3,642 received


Sam21 View Post

Love the customer support I've received at Optimus. And would recommend them to anyone starting out or just looking for better support. Prices were also better than I found anywhere else.
.....

Stellar service and great prices. What more could I ask for?

Thanks Jake & Matt!



Sent using the futures.io mobile app

You you welocme. Thank you for your kind words and extensive review.

Matt Z
Optimus Futures

There is asubstantial risk of loss in futures trading. Past performance is not indicative of future results.

PM with any questions about optimusfutures (800) 771-6748 (561) 367 8686. THERE IS A SUBSTANTIAL RISK OF LOSS IN FUTURES TRADING.
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  #633 (permalink)
Phoenix AZ USA
 
Trading Experience: Advanced
Platform: SierraChart
Broker/Data: Sierra Futures/SC Denali
Favorite Futures: YM NQ
 
Posts: 368 since Nov 2009
Thanks: 146 given, 452 received



JohnCanoe View Post
... Everyone seems to give them rave reviews for their customer service ..., but, when Matt called me, he seemed condescending and dismissive...

I had the exact same experience with Matt. He came across as pushy and condescending.
I was just looking for some information about his brokerage but he had his opinion of what I should do, and tried to make me feel like a loser if I didn't sign up with Optimus. It felt like a hard-sell sales pitch. A real turn-off.


Last edited by tomgilb; September 19th, 2019 at 02:16 AM.
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  #634 (permalink)
Market Wizard
Boca Raton
 
Trading Experience: Advanced
Platform: Variety
Broker/Data: Optimus Futures, LLC
Favorite Futures: Futures
 
mattz's Avatar
 
Posts: 2,447 since Sep 2010
Thanks: 2,369 given, 3,642 received

I am sorry you feel this way. I remember our conversation well, and all I tried to do is genuinely find you a solution that works for you because you seem to be lost in the sea of information. I am a straight forward person, passionate about helping, and I provided you with the necessary information. Also, sometimes I under time pressure to help all the guys who come to the site.
You are more than welcome to email me, and I can provide in writing all the connection APIs you were seeking so you can consider what is best for you.

I know I am not a fit for everyone, but I honestly tried my best to give you as much information as possible to make the right decision.

Matt Z
Optimus Futures

There is a substantial risk of loss in futures trading. Past performance is not indicative of future results.

PM with any questions about optimusfutures (800) 771-6748 (561) 367 8686. THERE IS A SUBSTANTIAL RISK OF LOSS IN FUTURES TRADING.

Last edited by mattz; September 19th, 2019 at 09:54 AM.
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  #635 (permalink)
Phoenix AZ USA
 
Trading Experience: Advanced
Platform: SierraChart
Broker/Data: Sierra Futures/SC Denali
Favorite Futures: YM NQ
 
Posts: 368 since Nov 2009
Thanks: 146 given, 452 received


mattz View Post
... you seem to be lost in the sea of information. ...

More condescension.


Last edited by tomgilb; September 19th, 2019 at 09:50 AM.
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  #636 (permalink)
Market Wizard
Boca Raton
 
Trading Experience: Advanced
Platform: Variety
Broker/Data: Optimus Futures, LLC
Favorite Futures: Futures
 
mattz's Avatar
 
Posts: 2,447 since Sep 2010
Thanks: 2,369 given, 3,642 received

When traders research connections and APIs, they seem to be overwhelmed by the amount of information and feedback of users about APIs. I was trying to make things easier and clear when it comes to connections. So, this is not a reflection of "you" instead the amount of information out there.

A few hours ago, I sent you an email with a different solution. I hope it helps. But, I guess anything I am going to say will be interpreted negatively. I will stop here.
I wish you all the best in trading and finding the appropriate solution.


Matt Z
Optimus Futures

There is a substantial risk of loss in futures trading. Past performance is not indicative of future results.

PM with any questions about optimusfutures (800) 771-6748 (561) 367 8686. THERE IS A SUBSTANTIAL RISK OF LOSS IN FUTURES TRADING.
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  #637 (permalink)
Los Angeles, CA/USA
 
Trading Experience: Beginner
Platform: Multicharts, TOS
Broker/Data: Optimus Futures, CQG
Favorite Futures: ES, CL, GC
 
Posts: 2 since Sep 2019
Thanks: 1 given, 4 received

I think finding the right broker can be a very personal decision and we all react differently to different sorts of personalities. I personally found Matt to be very passionate about what he does. Yes, he has a strong personality but to me that came off as passion and enthusiasm. I personally wanted someone who would be honest with me and not just tell me what I wanted to hear. I want someone who is excited about what he does and about futures in general. And what really proved it for me was that after I signed up and funded I had a ton of questions about data feeds, platforms, etc. and he took the time to answer all of them with the same passion and enthusiasm. To each their own but for me personally, Matt's personality suited me perfectly.

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  #638 (permalink)
Amsterdam The Netherlands
 
Trading Experience: Intermediate
Platform: Sierrachart & Daytradr
Broker/Data: Optimus Futures, Rithmic datafeed
Favorite Futures: RTY, YM and NQ
 
Zonescalper's Avatar
 
Posts: 18 since Jul 2019
Thanks: 14 given, 8 received

Hi Guys,

I have had great interactions with Optimus Futures/ Matt & his team this week and today. I funded my account this week with them and just today Matt helped me out picking the right platform and datafeed for me to use. I asked him to phone me and within 5 min he called me. He helped me set up everything.

He is a straight forward 'No bullsh*t' guy. just like me.

Cheers Zonescalper

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  #639 (permalink)
Legendary Market Wizard
Cleveland Ohio/United States
 
Trading Experience: Advanced
Platform: Tradestation
Broker/Data: Tradestation, DeCarley, others
Favorite Futures: futures
 
Posts: 2,734 since Jul 2012
Thanks: 1,400 given, 5,243 received

I've known Matt for years, and he and his team are just great. I have an account with them, and their support is just superb. Most brokers sign you up, and then just let you fend for yourself. Matt and the Optimus folks really go the extra mile for you!

Kevin

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  #640 (permalink)
Market Wizard
Boca Raton
 
Trading Experience: Advanced
Platform: Variety
Broker/Data: Optimus Futures, LLC
Favorite Futures: Futures
 
mattz's Avatar
 
Posts: 2,447 since Sep 2010
Thanks: 2,369 given, 3,642 received



kevinkdog View Post
I've known Matt for years, and he and his team are just great. I have an account with them, and their support is just superb. Most brokers sign you up, and then just let you fend for yourself. Matt and the Optimus folks really go the extra mile for you!

Kevin

It's great to have you on board! It's an honor to service knowledgable guys like you.

Merry Christmas to the Entire F.IO team and the members here. Wishing you and your families a nice holiday season.

Matt Z and the entire Optimus Futures staff.

PM with any questions about optimusfutures (800) 771-6748 (561) 367 8686. THERE IS A SUBSTANTIAL RISK OF LOSS IN FUTURES TRADING.
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