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Optimus Futures trading broker review
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Optimus Futures trading broker review

  #401 (permalink)
Elite Member
Montreal, Canada
 
Futures Experience: Beginner
Platform: NinjaTrader, Multicharts
Favorite Futures: ES
 
Posts: 96 since Dec 2011
Thanks: 46 given, 84 received

Unable to login into trading platform

EDIT: It's Sunday. That's why I can't connect.

I've been trying to contact tech support using the phone line provided at Optimus Trading Company - Commodity Futures Trading Training
and it is forwarding me to the voicemail. If that is indeed a voicemail for Optimus, I think it would be nice if there could be a message stating so. I feel like it's redirecting me to the phone of a person instead of a company's tech support.

Issue: I've been unable to login using Ninjatrader or R Trader using my login credentials this morning. I haven't changed any settings since last friday (August 15th 2014) and I could connect on that day.

I have in the meantime updated Ninjatrader from 7.0.1000.22 to 7.0.1000.25 after seeing that I could not login. No success so far.

This is the log from Ninjatrader:
Please register on futures.io to view futures trading content such as post attachment(s), image(s), and screenshot(s).


R Trader stalls on this screen:
Please register on futures.io to view futures trading content such as post attachment(s), image(s), and screenshot(s).


Last edited by Big Mike; August 18th, 2014 at 04:24 PM. Reason: by request from author
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  #402 (permalink)
Elite Member
Lehrte, Germany
 
Futures Experience: Advanced
Platform: NinjaTrader
Broker/Data: PTP / Rithmic
Favorite Futures: NQ
 
Daytrader999's Avatar
 
Posts: 1,159 since Sep 2011
Thanks: 1,137 given, 1,565 received

@JustinIsHere:

AFAIK, Ninja Trader usually does some maintenance during early hours on the weekend which prevents you from connecting to a data feed, so I think there's no issue on your side.

I can't connect to Rithmic either at the moment, but usually you should be able to connect again in a couple of hours...

"If you don't design your own life plan, chances are you'll fall into someone else's plan. And guess what they have planned for you? Not much." - Jim Rohn
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  #403 (permalink)
Elite Member
Montreal, Canada
 
Futures Experience: Beginner
Platform: NinjaTrader, Multicharts
Favorite Futures: ES
 
Posts: 96 since Dec 2011
Thanks: 46 given, 84 received



Daytrader999 View Post
AFAIK, Ninja Trader usually does some maintenance during early hours on the weekend which prevents you from connecting to a data feed, so I think there's no issue on your side.

I can't connect to Rithmic either at the moment, but usually you should be able to connect again in a couple of hours...

I'm usually able to connect from around 6pm EST on sundays.
It's currently Monday 8:16am EST and I still can't connect. I've been waking up at around 5am on weekdays for the past few weeks and have been able to connect at that time.

I'll just do some meditations while things get resolved
Just wanted to make a post in case anyone else was having the issue.

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  #404 (permalink)
Elite Member
Lehrte, Germany
 
Futures Experience: Advanced
Platform: NinjaTrader
Broker/Data: PTP / Rithmic
Favorite Futures: NQ
 
Daytrader999's Avatar
 
Posts: 1,159 since Sep 2011
Thanks: 1,137 given, 1,565 received


JustinIsHere View Post
I'm usually able to connect from around 6pm EST on sundays.
It's currently Monday 8:16am EST and I still can't connect.

I'll just do some meditations while things get resolved

Hmm, since my time zone is 6 hours ahead of yours, it's still Sunday over here...

And I assume you meant 6 am EST on Sundays ?

"If you don't design your own life plan, chances are you'll fall into someone else's plan. And guess what they have planned for you? Not much." - Jim Rohn
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  #405 (permalink)
Market Wizard
New Orleans, La (Mardi Gras City)
 
Futures Experience: Advanced
Platform: NinjaTrader
Broker/Data: Ninjatrader / Optimus Futures / AmpFutures
Favorite Futures: ES / 6E / 6B / CL
 
DavidHP's Avatar
 
Posts: 1,002 since Aug 2009
Thanks: 802 given, 1,367 received


JustinIsHere View Post
It's currently Monday 8:16am EST

Monday???

I'm it's 7:30 here CST. But it's SUNDAY.

I sometimes connect during the weekend but many times one or more of the connections is down.
(CQG, Rithmic, Vision(Rithmic) etc)

Right now, CQG will connect but NONE of the Rithmic feeds will connect.

Maybe they are offline.
Many times during weekends they do maintenance or shut them down to prevent hacking when no one is monitoring the connections.

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  #406 (permalink)
Elite Member
Montreal, Canada
 
Futures Experience: Beginner
Platform: NinjaTrader, Multicharts
Favorite Futures: ES
 
Posts: 96 since Dec 2011
Thanks: 46 given, 84 received

Umm, all I can say is that I'm grateful you guys are here communicating with me.
I just realized that it is indeed Sunday today.

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  #407 (permalink)
Elite Member
Lehrte, Germany
 
Futures Experience: Advanced
Platform: NinjaTrader
Broker/Data: PTP / Rithmic
Favorite Futures: NQ
 
Daytrader999's Avatar
 
Posts: 1,159 since Sep 2011
Thanks: 1,137 given, 1,565 received


JustinIsHere View Post
I'll just do some meditations while things get resolved

Well, perhaps this could be a good idea then ...

"If you don't design your own life plan, chances are you'll fall into someone else's plan. And guess what they have planned for you? Not much." - Jim Rohn
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  #408 (permalink)
 Vendor: www.optimusfutures.com 
Boca Raton, FL
 
Futures Experience: Advanced
Platform: NinjaTrader
Broker/Data: Optimus Futures / Rithmic
Favorite Futures: Futures
 
Posts: 27 since May 2013
Thanks: 34 given, 36 received

Hello JustinIsHere,

I'm glad to see the futures.io (formerly BMT) community was able to step in and provide some insight -- they are correct in that there is some routine maintenance performed on weekends that would prevent a login during Sunday mornings for example, but Sunday evenings you will be able to login again and resume.

Of course, if you still experience anything out of the ordinary don't hesitate to let us know. I will also be more than happy to check in on our voicemail system to make sure it's clear for any future callers who the voicemail will be received by.



JustinIsHere View Post
EDIT: It's Sunday. That's why I can't connect.

I've been trying to contact tech support using the phone line provided at Optimus Trading Company - Commodity Futures Trading Training
and it is forwarding me to the voicemail. If that is indeed a voicemail for Optimus, I think it would be nice if there could be a message stating so. I feel like it's redirecting me to the phone of a person instead of a company's tech support.

Issue: I've been unable to login using Ninjatrader or R Trader using my login credentials this morning. I haven't changed any settings since last friday (August 15th 2014) and I could connect on that day.

I have in the meantime updated Ninjatrader from 7.0.1000.22 to 7.0.1000.25 after seeing that I could not login. No success so far.

This is the log from Ninjatrader:
Please register on futures.io to view futures trading content such as post attachment(s), image(s), and screenshot(s).


R Trader stalls on this screen:
Please register on futures.io to view futures trading content such as post attachment(s), image(s), and screenshot(s).



Last edited by Big Mike; August 18th, 2014 at 07:36 PM. Reason: per author
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  #409 (permalink)
Elite Member
Denver, CO
 
Futures Experience: Advanced
Platform: NinjaTrader
Broker/Data: NinjaTrader Brokerage
Favorite Futures: ES
 
NinjaTrader's Avatar
 
Posts: 1,260 since May 2010
Thanks: 153 given, 1,890 received


Daytrader999 View Post
@JustinIsHere:

AFAIK, Ninja Trader usually does some maintenance during early hours on the weekend which prevents you from connecting to a data feed, so I think there's no issue on your side.

I can't connect to Rithmic either at the moment, but usually you should be able to connect again in a couple of hours...

Server maintenance functions are performed by the ISV's such as Rithmic and/or CQG. NinjaTrader itself does not do any regularly scheduled maintenance.

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  #410 (permalink)
Market Wizard
Boca Raton
 
Futures Experience: Advanced
Platform: Variety
Broker/Data: Optimus Futures, LLC
Favorite Futures: Futures
 
mattz's Avatar
 
Posts: 2,059 since Sep 2010
Thanks: 1,933 given, 2,782 received
Forum Reputation: Legendary

OptimusScreen Optimus Navigation Bar for Sierra


As part of our continued efforts to offer more value for our customers, the Optimus team has been hard at work redesigning the SierraChart toolbar to make for a more pleasant visual display and reference to tools that some of you may use actively throughout your trading sessions.

It is currently being implemented by the SierraChart team and will be available in just a few days for all Optimus customers at no extra cost. Moving forward, this update will be called ‘OptimusScreen’ to identify these extra features that are Optimus exclusive.

We would like to thank all of our customers for their commitment and welcome you to share your thoughts, ideas, and comments with us as we strive to provide our customers with a trading environment conducive to success.

To see a preview of the toolbar redesign please take a look at my PDF attachment. The navigation bar below is old one one, while the one above is the OptimusScreen implementation.

Thanks,
Matt

There is a substantial risk of loss in futures trading. Past performance is not indicative of future results.

PM with any questions about optimusfutures (800) 771-6748 (561) 367 8686. THERE IS A SUBSTANTIAL RISK OF LOSS IN FUTURES TRADING.
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Optimus Futures trading broker review-optimusscreen.pdf  
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