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Optimus Futures trading broker review
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Optimus Futures trading broker review

  #321 (permalink)
Market Wizard
Boca Raton
 
Futures Experience: Advanced
Platform: Variety
Broker/Data: Optimus Futures, LLC
Favorite Futures: Futures
 
mattz's Avatar
 
Posts: 2,044 since Sep 2010
Thanks: 1,915 given, 2,750 received
Forum Reputation: Legendary


photog53 View Post
I completed the online application for Vision (late evening Jan 20).
The next day I sent a 'hi-res' scan of my Driver's license in a 'secured' PDF... The pdf requires a password to open, so I put instructions in the email, requesting Vision to respond back....(providing some comfort that they got the file...) at which point I would send an email with the password.
....(very basic Internet security sending secured pdf).....

I got an automated reply from Vision on 1/21/2014....but that's all. Since then...nothing.
I sent a second email...still nothing.

Anyone else having problems getting these folks to respond?

@photog53. Sorry for the frustration, we recently been inundated with account apps, so we are trying t help as many people as we can. You should communicate with my office directly to get things done and not the clearing firm.
Please PM me your name and email, and I will assist you in the AM.

Matt

PM with any questions about optimusfutures (800) 771-6748 (561) 367 8686. THERE IS A SUBSTANTIAL RISK OF LOSS IN FUTURES TRADING.
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  #322 (permalink)
Elite Member
Florida
 
Futures Experience: Intermediate
Platform: NT7
Favorite Futures: CL, NQ, NG
 
Posts: 456 since Jun 2009
Thanks: 1,359 given, 383 received

Optimus Trading Group

After reviewing recent articles regarding datafeed or platform issues - Mirus/Zen-Fire, Amp/CQG and Optimus/Rithmic, I've been looking forward to getting setup with Optimus/Rithmic on NinjaTrader.

Matt and his team have been very professional to work with and have followed through during the entire setup process. Occasionally, they host informative webinars regarding trading and the various platforms they support, one from a couple weeks ago helped seal the decision for me. I trust others will have good experiences with them as well.

Thanks again, Matt and Optimus!

Thanks also to Big Mike for the best trading forum around!

Kirk Zeller

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  #323 (permalink)
Elite Member
Colorado Springs, CO USA
 
Futures Experience: Intermediate
Platform: NinjaTrader
Broker/Data: Amp Futures. CQG
Favorite Futures: Futures
 
Joseph Connors's Avatar
 
Posts: 34 since Jul 2012
Thanks: 10 given, 10 received



mattz View Post
Hello Jospeh, Rithmic data feed does not support the market internals. Those who require it among our customers (small group) use NinjaTrader's Kinetick that gives very accurate data of these internal and many other features that you may find useful.

Soon, we will be rolling out Continuum which is CQG's flagship product and I think it may have these internal as well.

Thanks,
Matt

Matt:

Thanks for the info. What feeds do you support with NT? With the Continuum roll out, are we talking weeks or months? Any idea yet? Thanks!

Persistence! Nothing in the world can take the place of persistence.
Talent will not ... nothing is more common than unsuccessful men with talent.
Genius will not ... Unrewarded genius is almost a proverb.
Education will not ... The world is full of educated derelicts.
Persistence and determination alone are omnipotent!
Calvin Coolidge
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  #324 (permalink)
Market Wizard
Boca Raton
 
Futures Experience: Advanced
Platform: Variety
Broker/Data: Optimus Futures, LLC
Favorite Futures: Futures
 
mattz's Avatar
 
Posts: 2,044 since Sep 2010
Thanks: 1,915 given, 2,750 received
Forum Reputation: Legendary


Joseph Connors View Post
Matt:

Thanks for the info. What feeds do you support with NT? With the Continuum roll out, are we talking weeks or months? Any idea yet? Thanks!

You most welcome. We are up and running for Rithmic, and I suggest that you try that to see if it meets your requirements. We do have continuum available, but we are working on the sim environment for our users.

PM with any questions about optimusfutures (800) 771-6748 (561) 367 8686. THERE IS A SUBSTANTIAL RISK OF LOSS IN FUTURES TRADING.
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  #325 (permalink)
Trading Apprentice
Jindřichův Hradec, Czech Republic
 
Futures Experience: Advanced
Platform: Sierra Chart
Broker/Data: Optimus Trading Group
Favorite Futures: ES
 
Posts: 22 since Feb 2013
Thanks: 14 given, 28 received

Optimus was excellent choice for me. I've been with them for more than half a year now. They offer really wide range of platforms and I chose Sierra Chart with Rithmic datafeed, which is working really good. For any question I have, just shooting a message to Matt via skype and he's always there helping me as quickly as he can.
There are also informative webinars to new platform solutions, there is new Optimus forum, which can help to answer any question. Matt is working on daily basis to improve already very good services.

Thanks Matt and thank your team for good work.

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  #326 (permalink)
Elite Member
Overland Park, Kansas
 
Futures Experience: Advanced
Platform: NinjaTrader
Broker/Data: Ninja-Contiuum /Optimus / Kinteck
Favorite Futures: Currency Futures, oil, corn, soybeans, e-minis...
 
photog53's Avatar
 
Posts: 40 since May 2010
Thanks: 38 given, 39 received


mattz View Post
@photog53. Sorry for the frustration, we recently been inundated with account apps, so we are trying t help as many people as we can. You should communicate with my office directly to get things done and not the clearing firm.
Please PM me your name and email, and I will assist you in the AM.

Matt

Matt and Jessica corrected the issues I was having with Vision processing the application.
Jessica responded quickly, and forwarded the PDF file to Vision, and then maintained contact with me. Vision did ask (again) for information that I had already completed....but Jessica also fixed that. I'm still not too sure about the Vision folks that the online application process goes to....but after Jessica got involved, things moved more smoothly.

My thanks to Matt and Jessica!

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  #327 (permalink)
Market Wizard
Boca Raton
 
Futures Experience: Advanced
Platform: Variety
Broker/Data: Optimus Futures, LLC
Favorite Futures: Futures
 
mattz's Avatar
 
Posts: 2,044 since Sep 2010
Thanks: 1,915 given, 2,750 received
Forum Reputation: Legendary


photog53 View Post
Matt and Jessica corrected the issues I was having with Vision processing the application.
Jessica responded quickly, and forwarded the PDF file to Vision, and then maintained contact with me. Vision did ask (again) for information that I had already completed....but Jessica also fixed that. I'm still not too sure about the Vision folks that the online application process goes to....but after Jessica got involved, things moved more smoothly.

My thanks to Matt and Jessica!

Thank you for the kind words. When you fill out the application both parties (clearing and IB) get the application, but is it the job of the IB to "push" for the process to be completed and at the same act as a liaison between margins, activation and account set up.

Jessica has joined us recently to replace Jennifer (became a mom to her first child) and was hit with tons of transfers as a result of a known fact. She worked long hours including weekends to accommodate everyone and never lost her cool despite (understandable) frustrations from customers.

EVERY single thank you here is my biggest ad and I never take kind words for granted. I am grateful you chose us and I hope we can always meet you expectations. We are very conscious of the competition, the offers and the delusional "We are the best" mentality among many brokers you encounter daily. Customer service is no longer just being nice, but knowledge of software you provide, creative solutions to maturing traders, and understanding at the end of the day that you deal with something that does not grow on trees.

Matt

PM with any questions about optimusfutures (800) 771-6748 (561) 367 8686. THERE IS A SUBSTANTIAL RISK OF LOSS IN FUTURES TRADING.
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  #328 (permalink)
Market Wizard
Boca Raton
 
Futures Experience: Advanced
Platform: Variety
Broker/Data: Optimus Futures, LLC
Favorite Futures: Futures
 
mattz's Avatar
 
Posts: 2,044 since Sep 2010
Thanks: 1,915 given, 2,750 received
Forum Reputation: Legendary

Optimus Direct Chat

We have been working on a new tool for traders who trade real time and need assistance with technical platform support.This is a direct chat box that you can launch from inside NinjaTrader where we would be able to directly support you. This will also avoid running live chats like Skype that can consume resources and make you platforms and feed to be slow.

I have attached an example of how this conversation would take place. We are going to test it with a select number of users to make sure it is functioning properly and working as intended before releasing it to our entire customer base.
Please note that this feature will only be available to customers who trade real time with Optimus Trading Group.
Thanks,
Matt

PM with any questions about optimusfutures (800) 771-6748 (561) 367 8686. THERE IS A SUBSTANTIAL RISK OF LOSS IN FUTURES TRADING.

Last edited by mattz; February 6th, 2014 at 07:44 PM. Reason: Details
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  #329 (permalink)
Elite Member
Nashville, Tennessee
 
Futures Experience: Intermediate
Platform: Ninja / Jigsaw / 9G
Broker/Data: AMP / CQG
Favorite Futures: NQ, YM and ES
 
tderrick's Avatar
 
Posts: 1,589 since Sep 2010
Thanks: 4,260 given, 2,527 received


mattz View Post
We have been working on a new tool for traders who trade real time and need assistance with technical platform support.This is a direct chat box that you can launch from inside NinjaTrader where we would be able to directly support you. This will also avoid running live chats like Skype that can consume resources and make you platforms and feed to be slow.

I have attached an example of how this conversation would take place. We are going to test it with a select number of users to make sure it is functioning properly and working as intended before releasing it to our entire customer base.
Please note that this feature will only be available to customers who trade real time with Optimus Trading Group.
Thanks,
Matt

How cool is that !!? ... love the concept


AJ
Nashville, Tennessee


"Life On The Edge of SR"
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  #330 (permalink)
Market Wizard
Boca Raton
 
Futures Experience: Advanced
Platform: Variety
Broker/Data: Optimus Futures, LLC
Favorite Futures: Futures
 
mattz's Avatar
 
Posts: 2,044 since Sep 2010
Thanks: 1,915 given, 2,750 received
Forum Reputation: Legendary



tderrick View Post
How cool is that !!? ... love the concept

We are now exploring a functionality that will allow us to also log to the customer's computer to help him/her technically directly via this chat.
Matt

PM with any questions about optimusfutures (800) 771-6748 (561) 367 8686. THERE IS A SUBSTANTIAL RISK OF LOSS IN FUTURES TRADING.
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