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Optimus Futures trading broker review
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Optimus Futures trading broker review

  #261 (permalink)
Trading Apprentice
London, UK
 
Futures Experience: Intermediate
Platform: MultiCharts, MT4, R Trader
Broker/Data: Rithmic
Favorite Futures: ES, NQ, AU
 
Posts: 37 since Jul 2012
Thanks: 15 given, 12 received

It would be good if Multicharts had pop-up messages for things like this like NJ does.

Maybe I'll send them an email to see if the feature can be added?

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  #262 (permalink)
Market Wizard
Boca Raton
 
Futures Experience: Advanced
Platform: Variety
Broker/Data: Optimus Futures, LLC
Favorite Futures: Futures
 
mattz's Avatar
 
Posts: 1,982 since Sep 2010
Thanks: 1,871 given, 2,655 received
Forum Reputation: Legendary

ok, I finally have a few minutes to sit and write...

Rithmic has updated their SSL security certificates, and that in effect has caused SOME of the users to experience login issues. Since the majority of our customers uses NinjaTrader, this is when i first heard of the issue and have resolved it with the teams at Rithmic and NinaTrader.

This has unfortunately affected other platforms, and quite frankly I did not know that it would affect other platforms (such as MC, Trave Navigator, etc) at the time I fixed that with the NinjaTrader team. This is the first that I hear about the feed's SSL certificates expiring on a feed.

Now, I also run in my office NinjaTrader,MC and others and NONE has been affected.
Therefore, when the Rithmic issue occurred I could not see that coming as none of my platforms have been affected.

Further investigation led me the fact that Rithmic did email the different platform parties of these changes, and they knew that these changes would take place. I was not informed, otherwise I would have made the necessary steps to inform everyone. I am not in the blame game, rather I will try and coordinate with the different parties if such occurrences were to happen in the future.

I did receive customers from futures.io (formerly BMT), therefore I feel obligated to come and give support here.
In fact, I think I am the only broker that comes here and try to support, give pragmatic insight, and help in the same spirit and culture of futures.io (formerly BMT). However, that does not mean I have to endure the comments of us or our partners as "unprofessional" "even a 5 year old..." "bloody Bizarre"....(as you can read on this thread).
If your goal is to impress others here with your issues, that is fine, but please keep in mind that I am here to help and offer practical solutions to tech issues, and I will not respond to any one who is deviating from that.

We at Optimus always want to get new customers, BUT it is just as equally important for us to maintain what we have and support in any way we can. Markets are hard enough, let's help one another in a good spirit and remember that all parties involved when malfunctions happen only seek to help and resolve things ASAP.
Rithmic, NinjaTrader, etc have been nothing but great during this time and dealt with EVERY customer

Good night and remember ...I do listen and react to your suggestions.

Matt

PM with any questions about optimusfutures (800) 771-6748 (561) 367 8686. THERE IS A SUBSTANTIAL RISK OF LOSS IN FUTURES TRADING.
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  #263 (permalink)
Elite Member
Indianapolis, IN USA
 
Futures Experience: Advanced
Platform: Ninjatrader TOS Custom
Broker/Data: Several
Favorite Futures: ES CL ZB
 
Posts: 365 since Dec 2009
Thanks: 215 given, 363 received



mattz View Post

Good night and remember ...I do listen and react to your suggestions.

Matt

Thanks. The suggestion I hope you listen and react to is getting Rithmic to put up a network status page. I recall you watching a basketball game with the owner of Rithmic in Chicago a year or so ago - perhaps you can bend his ear and let him know that having a network status page should be high on their "things to do" list. That page should also list all scheduled maintenance times as well. Since there are multiple variables involved (our own hardware, router, firewall, our isp and their infrastructure, our trading platform and their infrastructure, our data providers, etc. etc.) it helps to be able to rule out as many potential culprits as possible - as quickly as possible. Again, thanks.


Last edited by timefreedom; July 10th, 2013 at 08:20 AM.
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  #264 (permalink)
Market Wizard
Boca Raton
 
Futures Experience: Advanced
Platform: Variety
Broker/Data: Optimus Futures, LLC
Favorite Futures: Futures
 
mattz's Avatar
 
Posts: 1,982 since Sep 2010
Thanks: 1,871 given, 2,655 received
Forum Reputation: Legendary


timefreedom View Post
Thanks. The suggestion I hope you listen and react to is getting Rithmic to put up a network status page. I recall you watching a basketball game with the owner of Rithmic in Chicago a year or so ago - perhaps you can bend his ear and let him know that having a network status page should high on their "things to do" list. That page should also list all scheduled maintenance times as well. Since there are multiple variables involved (our own hardware, router, firewall, our isp and their infrastructure, our trading platform and their infrastructure, our data providers, etc. etc.) it helps to be able to rule out as many potential culprits as possible - as quickly as possible. Again, thanks.

Good Memory @timefreedom
realistically, I would do it before they would....maybe add that to our site.
Thanks for the suggestion.

Matt

PM with any questions about optimusfutures (800) 771-6748 (561) 367 8686. THERE IS A SUBSTANTIAL RISK OF LOSS IN FUTURES TRADING.
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  #265 (permalink)
Elite Member
Riverdale, Idaho, USA
 
Futures Experience: Intermediate
Platform: Optimus Futures + MultiCharts + TradeStation
Broker/Data: Optimus Futures, Rithmic Data, TradeStation
Favorite Futures: CL, ES
 
bobbakerr's Avatar
 
Posts: 105 since Aug 2010
Thanks: 211 given, 39 received

Rithmic data currently sucks

I use MultiCharts with Optimus Futures and I have the latest version of MC. (There was a previously mentioned problem with getting data from Rithmic because of expired certificates with non-updated MultiCharts versions.)

Today, I cannot get current data for ES, GC, 6E, 6B. CL is OK. But the other 4 will not give current data.

I have tried the Settings of 'Default', '24 hours' and '24/7'. Sometimes the data will refresh to the latest time -- other times not. I have also used each of those Settings and done a 'Reload all data'. Sometimes it renews the data to the current time -- other times not. But the main thing is that I receive NO data once the Settings or Reloads are completed.

I just don't understand it. Is it me or Rithmic? Things worked pretty well until this morning. Then all day I've had this problem. Is anyone else having the same problem?

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  #266 (permalink)
Trading Apprentice
London, UK
 
Futures Experience: Intermediate
Platform: MultiCharts, MT4, R Trader
Broker/Data: Rithmic
Favorite Futures: ES, NQ, AU
 
Posts: 37 since Jul 2012
Thanks: 15 given, 12 received


bobbakerr View Post
I use MultiCharts with Optimus Futures and I have the latest version of MC. (There was a previously mentioned problem with getting data from Rithmic because of expired certificates with non-updated MultiCharts versions.)

Today, I cannot get current data for ES, GC, 6E, 6B. CL is OK. But the other 4 will not give current data.

I have tried the Settings of 'Default', '24 hours' and '24/7'. Sometimes the data will refresh to the latest time -- other times not. I have also used each of those Settings and done a 'Reload all data'. Sometimes it renews the data to the current time -- other times not. But the main thing is that I receive NO data once the Settings or Reloads are completed.

I just don't understand it. Is it me or Rithmic? Things worked pretty well until this morning. Then all day I've had this problem. Is anyone else having the same problem?

That sounds like an interesting issue seeing as you can get data for some markets and not others.

My feed seems to be ok right now using MC and Rithmic so maybe get Matt to connect to your machine remotely for him to check out?

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  #267 (permalink)
Elite Member
Riverdale, Idaho, USA
 
Futures Experience: Intermediate
Platform: Optimus Futures + MultiCharts + TradeStation
Broker/Data: Optimus Futures, Rithmic Data, TradeStation
Favorite Futures: CL, ES
 
bobbakerr's Avatar
 
Posts: 105 since Aug 2010
Thanks: 211 given, 39 received

The problem was me. Alex of MC worked on things for awhile, then closed MC and re-opened it. All worked fine then. This hasn't happened before to me, but in the future now I'll close the program every couple of days and then reload.

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  #268 (permalink)
Elite Member
California
 
Futures Experience: Beginner
Platform: NinjaTrader
Favorite Futures: ES
 
Posts: 50 since Dec 2011
Thanks: 101 given, 51 received

NT tick chart with Rithmic

Hello,

I usually use minutes chart to trade ES, last couple days, I tried tick chart, NT7 platform, Rithmic data feed, many bars will change after reload historical data, including high/low and bar shape, anyone else has this issue? And what is your solution?

Thank you for your advice.

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  #269 (permalink)
Trading for Fun
NY
 
Futures Experience: Advanced
Platform: NinjaTrader
 
Posts: 88 since Sep 2009
Thanks: 52 given, 20 received


manualtrader View Post
Hello,

I usually use minutes chart to trade ES, last couple days, I tried tick chart, NT7 platform, Rithmic data feed, many bars will change after reload historical data, including high/low and bar shape, anyone else has this issue? And what is your solution?

Thank you for your advice.

That's probably because NT uses its internal server for the backfill using data that is different than your realtime feed.

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  #270 (permalink)
 Vendor: www.optimusfutures.com 
Boca Raton, FL
 
Futures Experience: Advanced
Platform: NinjaTrader
Broker/Data: Optimus Futures / Rithmic
Favorite Futures: Futures
 
Posts: 27 since May 2013
Thanks: 34 given, 36 received



paulg View Post
That's probably because NT uses its internal server for the backfill using data that is different than your realtime feed.


Manualtrader, paulg is correct. This is likely because when you reload historical data it will request it from NinjaTrader's servers. This can mean small discrepancies between your real-time data and what will backfill as historical data after the reload since tick charts can vary a little bit.

One thing you can do is save your real-time data as historical. This can be done by the following steps:
  1. Go to Control Center>Tools>Options>Data Tab
  2. Click on the checkbox for 'Save chart data as historical'
  3. Click 'OK'

However, I believe in some cases, depending on how much data you're requesting, it can still reload it from the server. I would recommend trying either and see what seems to work best for you.

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