VPS question - data drop out
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VPS question - data drop out
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VPS question - data drop out

  #1 (permalink)
Melbourne, Australia
 
Trading Experience: Beginner
Platform: Ninja Trader
Broker/Data: Ninjatrader Brokerage
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Posts: 105 since May 2012
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VPS question - data drop out

I am running a VPS and a home PC with 2 paid data streams, with Rhithmic using Ninja8 latest platform. I stared 10 days ago with the company "ChartVPS", testing on SIM. After 10 days of stability, where the two platforms mirror each other, I now have a situation with the VPS based platform and would value feedback from someone experienced in this area.

I am in SIM on both platforms. On the VPS, last night, the data connection within NT8 was lost twice, at least, while my own PC had no issues. On both VPS and home, the NT platform remained up and stable, but the data within NT disconnected.

I saw it repeat live just a few minutes ago. VPS based Rhithmic data dropped out for about 5 secs, but my home PC (with NT 8 running) has no disconnects and my home internet is not that great..

This is not a cheap outfit $70/month subscription. Xeon Quad-Core 9.6GHz CPU (4 cores x 2.4Ghz) 8Ram. Chicago data location. Maintenance occurs only on weekends.

Am waiting for the VPS company to get back to me, but would be keen to hear from FIO members, as this does not inspire confidence.
Thank you

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  #2 (permalink)
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  #3 (permalink)
Administrator: Retired Backtester
Rennes France
 
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sam028's Avatar
 
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In checking their web site for 10 seconds you can easily see that it's a generic web hosting provider with added "trading" and "charts" to get new prospects but who are not qualified for critical apps which have to run 24/7.
A network glitch is not a big deal for a web server, it's not the case for trading software...

From what I read on their web site they simply resell VPS from other providers, I don't think you'll get a lot of details about this network problem. When you can get such low prices as a re-seller you get even lower prices from the original provider (the one who owns and managed the machines and the network) and in this case the SLA (when there is one) and the support is in line (so not fast nor good).

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  #4 (permalink)
Melbourne, Australia
 
Trading Experience: Beginner
Platform: Ninja Trader
Broker/Data: Ninjatrader Brokerage
Favorite Futures: Many
 
Posts: 105 since May 2012
Thanks: 86 given, 56 received


sam028 View Post
In checking their web site for 10 seconds you can easily see that it's a generic web hosting provider with added "trading" and "charts" to get new prospects but who are not qualified for critical apps which have to run 24/7.
A network glitch is not a big deal for a web server, it's not the case for trading software...

From what I read on their web site they simply resell VPS from other providers, I don't think you'll get a lot of details about this network problem. When you can get such low prices as a re-seller you get even lower prices from the original provider (the one who owns and managed the machines and the network) and in this case the SLA (when there is one) and the support is in line (so not fast nor good).

Sam,
You're right. After a promise by this company, to investigate, no news 48 hrs after the incident. Looks like I'm going to change VPS.
regards

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  #5 (permalink)
Administrator: Retired Backtester
Rennes France
 
Trading Experience: Advanced
Platform: NinjaTrader
Broker/Data: IB/Kinetick
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sam028's Avatar
 
Posts: 3,614 since Jun 2009
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sienna View Post
Sam,
You're right. After a promise by this company, to investigate, no news 48 hrs after the incident. Looks like I'm going to change VPS.
regards

Well, you can come back with us at Speedy when you want .

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The following user says Thank You to sam028 for this post:
 
  #6 (permalink)
Melbourne, Australia
 
Trading Experience: Beginner
Platform: Ninja Trader
Broker/Data: Ninjatrader Brokerage
Favorite Futures: Many
 
Posts: 105 since May 2012
Thanks: 86 given, 56 received


sam028 View Post
Well, you can come back with us at Speedy when you want .

Sam
Yep, good idea, as there have been more issues, since last email. I just sent you an email with a set of questions on VPS size. No rush.

thanks

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  #7 (permalink)
Agoura Hills, CA USA
 
Trading Experience: Intermediate
Platform: Tradestation
Broker/Data: TradeStation
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numberjuani's Avatar
 
Posts: 115 since Apr 2019
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Just cancelled a “ChartVPS” day Trader VPS because we had this issue where time kept resetting to GMT From CST which makes tradestation recalculate strategies/ not recognize its own strategy orders and it ended up costing me some money. I gave them several chances to fix it but they never could . So I guess I’m in the market for a new VPS now


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