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CQG not connecting in Multicharts.net
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CQG not connecting in Multicharts.net

  #1 (permalink)
Elite Member
Denver, CO United States
 
Futures Experience: Intermediate
Platform: Multicharts
Favorite Futures: ES
 
Posts: 71 since May 2015
Thanks: 3 given, 18 received

CQG not connecting in Multicharts.net

I recently set up my CQG data again through AMP and tried to plug in my credentials in Multicharts but it will not connect. I get the error "impossible to connect to CQG trading system" on the bottom right. it also will say "connecting" and then shortly there after "disconnected"

I checked the data source settings in the quote manager and in the broker profile
Ive uninstalled and reinstalled, not sure what what else to try

Anyone else with a similar issue? hopefully solved lol

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  #2 (permalink)
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  #3 (permalink)
Market Wizard
Hamburg Germany
 
Futures Experience: Advanced
Platform: Multicharts, Tradestation, Multicharts.NET, NinjaTrader, MetaTrader
Broker/Data: DTN IQ
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Posts: 1,488 since Apr 2013
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uspilotzzz,

if you correctly configured the account and it still happens after a reboot, I would suggest to contact the support directly (either AMP or MC depending on the version you are using) and they should be able to help you.

Regards,

ABCTG

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  #4 (permalink)
Market Wizard
Bangkok
 
Futures Experience: Intermediate
Platform: MultiCharts.NET, S5, Ninj
Broker/Data: AMP, S5, IB
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DionysusToast's Avatar
 
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Is it a demo account? If so - where do the creds come from?

If you have any questions about the products or services provided, please send me a Private Message or use the futures.io "Ask Me Anything" thread
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  #5 (permalink)
Elite Member
Denver, CO United States
 
Futures Experience: Intermediate
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Posts: 71 since May 2015
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ABCTG View Post
uspilotzzz,

if you correctly configured the account and it still happens after a reboot, I would suggest to contact the support directly (either AMP or MC depending on the version you are using) and they should be able to help you.

Regards,

ABCTG

Thanks, it's strange the set up is petty straight forward. I'm working with Matt at optimus (my broker) my now

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  #6 (permalink)
Market Wizard
Hamburg Germany
 
Futures Experience: Advanced
Platform: Multicharts, Tradestation, Multicharts.NET, NinjaTrader, MetaTrader
Broker/Data: DTN IQ
Favorite Futures: ES
 
Posts: 1,488 since Apr 2013
Thanks: 225 given, 842 received

As @mattz knows Multicharts very well, I am sure you'll be able to fix it. Maybe you can post the reason and solutions in here, as it might help others, too.

Regards,

ABCTG


uspilotzzz View Post
Thanks, it's strange the set up is petty straight forward. I'm working with Matt at optimus (my broker) my now

Sent using the futures.io mobile app


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  #7 (permalink)
Elite Member
Denver, CO United States
 
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DionysusToast View Post
Is it a demo account? If so - where do the creds come from?

Its not a demo account but if that's what you're trying to get just google "multicharts CQG demo data" and a link to AMP will come up

Sent using the futures.io mobile app

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  #8 (permalink)
Market Wizard
Boca Raton
 
Futures Experience: Advanced
Platform: Variety
Broker/Data: Optimus Futures, LLC
Favorite Futures: Futures
 
mattz's Avatar
 
Posts: 2,042 since Sep 2010
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I think this is a simple case of enabling the credentials the right way. We are checking into this.

Matt Z
Optimus Futures

There is a substantial risk of loss in futures trading. Past performance is not indicative of future results.

PM with any questions about optimusfutures (800) 771-6748 (561) 367 8686. THERE IS A SUBSTANTIAL RISK OF LOSS IN FUTURES TRADING.
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  #9 (permalink)
Market Wizard
Boca Raton
 
Futures Experience: Advanced
Platform: Variety
Broker/Data: Optimus Futures, LLC
Favorite Futures: Futures
 
mattz's Avatar
 
Posts: 2,042 since Sep 2010
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All has been resolved! Customer is connected.

Matt Z
Optimus Futures

There is a substantial risk of loss in futures trading. Past performance is not indicative of future results.

PM with any questions about optimusfutures (800) 771-6748 (561) 367 8686. THERE IS A SUBSTANTIAL RISK OF LOSS IN FUTURES TRADING.
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  #10 (permalink)
Elite Member
Denver, CO United States
 
Futures Experience: Intermediate
Platform: Multicharts
Favorite Futures: ES
 
Posts: 71 since May 2015
Thanks: 3 given, 18 received


Thanks Matt,

It seemed to be an issue on AMPs side. I was getting an error on my log that said "trader is not enabled to use AMPMCWAPI please contact your FCM" Matt gave them a call, they clicked a button, problem solved

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