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Kinetick - A new Market Data Feed Service for NinjaTrader
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Kinetick - A new Market Data Feed Service for NinjaTrader

  #81 (permalink)
Site Administrator
Manta, Ecuador
 
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Big Mike View Post
I've emailed Jay Froscheiser @ Telvent, I'll share his reply.

Mike

Jay from Telvent/DTN has confirmed what @MetalTrade is saying, unfortunately.

All users will be required to pay $70/mo in exchange fees for the US Dollar Index and Russell mini. There is also no fee waiver program like with CME.

I'm going to post this as well as a follow up question about Zen Fire in this thread, since the one we are in now is really about Kinetick.

Mike

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  #82 (permalink)
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I'm an unhappy kinetick payed subscriber.

This morning I was connected to Kinetick and it took my 2 hours to notice by accident that I was watching at some delayed data feed again. This have happend several times in the beginning but they fixed it after I emailed them.

I connected to the correct payed Kinetick datafeed but once in a while there seems to be some setting that gets enabled just like that and boom! I'm having delayed datafeed.

It's pissing me off.

I've had it with kinetick and canceled them. I connected to my DTN/IQFeed and all was fine again. Kinetick is NOT the same as DTN/IQFeed, apparently.

Problem also with kinetick they have NO TELEPHONE number you can call, and if you are trading the European morning session like me there is no support contact via email or something else. nothing, nada.

Pfffff....

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  #83 (permalink)
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Platform: NinjaTrader, MultiCharts
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MetalTrade View Post
I'm an unhappy kinetick payed subscriber.

This morning I was connected to Kinetick and it took my 2 hours to notice by accident that I was watching at some delayed data feed again. This have happend several times in the beginning but they fixed it after I emailed them.

I connected to the correct payed Kinetick datafeed but once in a while there seems to be some setting that gets enabled just like that and boom! I'm having delayed datafeed.

It's pissing me off.

I've had it with kinetick and canceled them. I connected to my DTN/IQFeed and all was fine again. Kinetick is NOT the same as DTN/IQFeed, apparently.

Problem also with kinetick they have NO TELEPHONE number you can call, and if you are trading the European morning session like me there is no support contact via email or something else. nothing, nada.

Pfffff....

I checked the websites, and indeed Kinetick just offers support via e-mail, which is not satisfactory.

But if you need support with DTN/IQ during the early morning session you are not better off:

- The live chat is not working.
- Subscriber support - via phone or chat - is only available after 6:30 Central Time, which is 1:30 PM Central European Time.

If you trade the European morning, you should better pay for a second data feed as a backup or opt for a data provider who offers support.

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  #84 (permalink)
Elite Member
Switzerland
 
Futures Experience: Advanced
Platform: ninja trader CQG Trader
Broker/Data: Kinetick, IB
Favorite Futures: DAX NQ CL
 
Posts: 151 since Nov 2010
Thanks: 959 given, 120 received

I can confirm the poor service europe time, two weeks ago the kinetick data feed on ES( I think also other symbols) was transmitting the bid and ask but not the last and I began to send e-mail around 7 or 8 o'clock in the morning swiss time and they could resolve the problem they got just after 8 Hours!!!!
Anyway it was my only big problem with Kinetick, the people there I find very helpful especialy Tim and Ryan.
So at the end for the moment I am happy with kinetick
Roberto

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  #85 (permalink)
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I indeed have to say once they are working, they give you good service. It's just in case of emergency it's nice to be able to call somebody !!!

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  #86 (permalink)
Elite Member
Switzerland
 
Futures Experience: Advanced
Platform: ninja trader CQG Trader
Broker/Data: Kinetick, IB
Favorite Futures: DAX NQ CL
 
Posts: 151 since Nov 2010
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I agree absolutely I asked for a number to call for emergency and niet ( at least to have somebody 24 hours to e-mail)
In my case I just switched to the IB data feed up to the moment that they resolved the problem

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  #87 (permalink)
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Posts: 1,081 since May 2010
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Hello, I just tried to connect to Kinetick, but apparently the service is down, I cannot email or call somebody so I have to wait at least 10 hours from now until I can reach somebody at Kinetick, what kind of service is that ?

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  #88 (permalink)
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Posts: 1,176 since Nov 2009
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no issues with my IQFeed at all.. Kinetic IMO is good if you want to to EOD and not pay for marketdata...


MetalTrade View Post
Hello, I just tried to connect to Kinetick, but apparently the service is down, I cannot email or call somebody so I have to wait at least 10 hours from now until I can reach somebody at Kinetick, what kind of service is that ?


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  #89 (permalink)
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Futures Experience: Beginner
 
Posts: 1,081 since May 2010
Thanks: 2,092 given, 595 received

Now connection works but I can't have LEVEL II data, so pretty useless for me.

Thanks again Kinetick, you mess up.

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  #90 (permalink)
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Posts: 1,081 since May 2010
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Is there anybody who can help me ? I get these error messages trying to login to kinetick :

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