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Why is Ninja keeping me from my account information???
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Why is Ninja keeping me from my account information???

  #1 (permalink)
Elite Member
los angeles
 
Futures Experience: Beginner
Platform: NT7
Favorite Futures: Self
 
Posts: 49 since Mar 2015
Thanks: 77 given, 8 received

Why is Ninja keeping me from my account information???

I have been unable to get Ninja Trader Brokerage to give me a user name and password to access my account so I can make withdrawls etc. I have had the account since May 2015. When I emailed them they told me to call the trade desk. I did call and was told I would be issued the user name and password by today 7/28/2015. Nothing arrive by email. Call the Trade Desk again (312-423-2234)--answering machine pick up, told me no one available and to call back later. Has anyone else had this kind of problem with Dorman Trading LLC? any suggestions??
They tell me the ordinary platform username and password will not work....

wonton soup

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  #2 (permalink)
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  #3 (permalink)
Elite Member
California
 
Futures Experience: Intermediate
Platform: NT
Favorite Futures: Index Futures
 
Haverchuck's Avatar
 
Posts: 105 since Jul 2009
Thanks: 76 given, 78 received


For withdrawls, I believe you need to use the online withdrawl form (no username/password required).

https://ninjatraderbrokerage.com/Online-Withdrawal.php

NTB should still provide you a username/password for Dorman, but that would be for historical statements only, not withdrawls.

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  #4 (permalink)
Elite Member
los angeles
 
Futures Experience: Beginner
Platform: NT7
Favorite Futures: Self
 
Posts: 49 since Mar 2015
Thanks: 77 given, 8 received

thank you Haverchuck

thank you for the infomation link. Lets see why I cant go to my account and look at my account balances etc,,

wonton...

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  #5 (permalink)
 Vendor: ninjatraderbrokerage.com 
Chicago IL
 
Futures Experience: Advanced
Platform: NinjaTrader
Favorite Futures: 6E
 
NT Brokerage's Avatar
 
Posts: 70 since Jul 2014
Thanks: 0 given, 150 received


wontonsoup View Post
I have been unable to get Ninja Trader Brokerage to give me a user name and password to access my account so I can make withdrawls etc. I have had the account since May 2015. When I emailed them they told me to call the trade desk. I did call and was told I would be issued the user name and password by today 7/28/2015. Nothing arrive by email. Call the Trade Desk again (312-423-2234)--answering machine pick up, told me no one available and to call back later. Has anyone else had this kind of problem with Dorman Trading LLC? any suggestions??
They tell me the ordinary platform username and password will not work....

wonton soup

Withdrawal requests can be made online here: https://ninjatraderbrokerage.com/Online-Withdrawal.php without a username and password.

Perhaps you are looking for a username and password for the Dorman customer portal? This is different than your trading user/pass, but would give you access to all current and historical statements. I sent you a private message to help resolve any questions specific to your account.

Risk Disclosure: Futures and forex trading involves significant risk of loss and is not appropriate for everyone.
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  #6 (permalink)
Elite Member
los angeles
 
Futures Experience: Beginner
Platform: NT7
Favorite Futures: Self
 
Posts: 49 since Mar 2015
Thanks: 77 given, 8 received

To Eliot Exec VP Ninja Trader Brokerage


NT Brokerage View Post
Withdrawal requests can be made online here: https://ninjatraderbrokerage.com/Online-Withdrawal.php without a username and password.

Perhaps you are looking for a username and password for the Dorman customer portal? This is different than your trading user/pass, but would give you access to all current and historical statements. I sent you a private message to help resolve any questions specific to your account.

Eliot Hi,

I received your email via Big Mikes site but you did not give me an email address to respond to. I do need the username and password for the Dorman customer portal. Please send email to me directly : anchorite@socal.rr.com

Thank you for responding to this. Also I wish to thank Big Mike for facilitating this issue--thank you again Mike.

wonton soup/Bob Campbell
7/29/2015

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  #7 (permalink)
 Vendor: ninjatraderbrokerage.com 
Chicago IL
 
Futures Experience: Advanced
Platform: NinjaTrader
Favorite Futures: 6E
 
NT Brokerage's Avatar
 
Posts: 70 since Jul 2014
Thanks: 0 given, 150 received


wontonsoup View Post
Eliot Hi,

I received your email via Big Mikes site but you did not give me an email address to respond to. I do need the username and password for the Dorman customer portal. Please send email to me directly :

Thank you for responding to this. Also I wish to thank Big Mike for facilitating this issue--thank you again Mike.

wonton soup/Bob Campbell
7/29/2015

I have emailed you directly to follow up on your request. Thank you.

Risk Disclosure: Futures and forex trading involves significant risk of loss and is not appropriate for everyone.
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