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Problems with CQG Continuum Login failed: accountIDs has no Ids
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Problems with CQG Continuum Login failed: accountIDs has no Ids

  #1 (permalink)
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Crete, IL/USA
 
Futures Experience: Intermediate
Platform: NinjaTrader, Mt4
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Problems with CQG Continuum Login failed: accountIDs has no Ids

Hello Everybody

Is there anybody using @NinjaTrader NinjaTrader Brokerage ? I was in a LIVE trade today and logged of NinjaTrader platform, then put computer to sleep. I came back about 10 minutes later and when I tried to log into

NinjaTrader Continuum it said

Login failed: accountIDs has no Ids

I logged in on another platform while downloading a new NinjaTrader and it still did the same thing which makes me think it is a "broker issue" and not a "platform issue"

I had to call the trade desk to manipulate things

Did anybody ever have experience like this? I have been trading LIVE for about 1 1/2 weeks and it was a little ordeal when I switched from dynamic DOM to Static DOM. It took a while but it eventually worked.

any feedback would be great.

Naturally since I am a C# developer I wanted to also know if CQG Continuum has an API ? Because then I can just build my own order screen and if it is a platform issue I can always bypass it. Otherwise if it is a broker issue, I might be looking for a new broker if this happens again

thanks
Spencer

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  #2 (permalink)
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  #3 (permalink)
Elite Member
Denver, CO
 
Futures Experience: Advanced
Platform: NinjaTrader
Broker/Data: NinjaTrader Brokerage
Favorite Futures: ES
 
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spinnybobo View Post
Hello Everybody

Is there anybody using @NinjaTrader NinjaTrader Brokerage ? I was in a LIVE trade today and logged of NinjaTrader platform, then put computer to sleep. I came back about 10 minutes later and when I tried to log into

NinjaTrader Continuum it said

Login failed: accountIDs has no Ids

I logged in on another platform while downloading a new NinjaTrader and it still did the same thing which makes me think it is a "broker issue" and not a "platform issue"

I had to call the trade desk to manipulate things

Did anybody ever have experience like this? I have been trading LIVE for about 1 1/2 weeks and it was a little ordeal when I switched from dynamic DOM to Static DOM. It took a while but it eventually worked.

any feedback would be great.

Naturally since I am a C# developer I wanted to also know if CQG Continuum has an API ? Because then I can just build my own order screen and if it is a platform issue I can always bypass it. Otherwise if it is a broker issue, I might be looking for a new broker if this happens again

thanks
Spencer

Hi Spencer,

We are currently working with CQG on this issue. This impacts not only NinjaTrader Brokerage but any brokerage that offers Continuum and CQG.

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  #4 (permalink)
Elite Member
Denver, CO
 
Futures Experience: Advanced
Platform: NinjaTrader
Broker/Data: NinjaTrader Brokerage
Favorite Futures: ES
 
NinjaTrader's Avatar
 
Posts: 1,255 since May 2010
Thanks: 153 given, 1,884 received


spinnybobo View Post
Hello Everybody

Is there anybody using @NinjaTrader NinjaTrader Brokerage ? I was in a LIVE trade today and logged of NinjaTrader platform, then put computer to sleep. I came back about 10 minutes later and when I tried to log into

NinjaTrader Continuum it said

Login failed: accountIDs has no Ids

I logged in on another platform while downloading a new NinjaTrader and it still did the same thing which makes me think it is a "broker issue" and not a "platform issue"

I had to call the trade desk to manipulate things

Did anybody ever have experience like this? I have been trading LIVE for about 1 1/2 weeks and it was a little ordeal when I switched from dynamic DOM to Static DOM. It took a while but it eventually worked.

any feedback would be great.

Naturally since I am a C# developer I wanted to also know if CQG Continuum has an API ? Because then I can just build my own order screen and if it is a platform issue I can always bypass it. Otherwise if it is a broker issue, I might be looking for a new broker if this happens again

thanks
Spencer

We have received reports that clients are able to log back on, could you try again?

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  #5 (permalink)
Elite Member
Chicago, IL
 
Futures Experience: Intermediate
Platform: ThinkorSwim, NT7/8
Broker/Data: TDA, Doorman/NTB
Favorite Futures: index,energy
 
Posts: 24 since Aug 2014
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spinnybobo View Post
Hello Everybody

Is there anybody using @NinjaTrader NinjaTrader Brokerage ? I was in a LIVE trade today and logged of NinjaTrader platform, then put computer to sleep. I came back about 10 minutes later and when I tried to log into

NinjaTrader Continuum it said

Login failed: accountIDs has no Ids

I logged in on another platform while downloading a new NinjaTrader and it still did the same thing which makes me think it is a "broker issue" and not a "platform issue"

I had to call the trade desk to manipulate things

Did anybody ever have experience like this? I have been trading LIVE for about 1 1/2 weeks and it was a little ordeal when I switched from dynamic DOM to Static DOM. It took a while but it eventually worked.

any feedback would be great.

Naturally since I am a C# developer I wanted to also know if CQG Continuum has an API ? Because then I can just build my own order screen and if it is a platform issue I can always bypass it. Otherwise if it is a broker issue, I might be looking for a new broker if this happens again

thanks
Spencer

Hey Spencer,

I had the same issue, but i am back up again. What i did and I'm not sure if it was me who fixed it, but i went to where my license key was, UN-highlighted it, deleted 1 letter and typed it back in, then pushed ok, went to connect to continuum and it connected. I shut down NT7 3 times and each time it connected properly. Hope you get it working!

AEM

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  #6 (permalink)
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Denver, CO
 
Futures Experience: Advanced
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Broker/Data: NinjaTrader Brokerage
Favorite Futures: ES
 
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aem14 View Post
Hey Spencer,

I had the same issue, but i am back up again. What i did and I'm not sure if it was me who fixed it, but i went to where my license key was, UN-highlighted it, deleted 1 letter and typed it back in, then pushed ok, went to connect to continuum and it connected. I shut down NT7 3 times and each time it connected properly. Hope you get it working!

AEM

Thanks for reporting. What you did had no bearing on being able to reconnect. The issue was not client side but server side.

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  #7 (permalink)
Elite Member
Chicago, IL
 
Futures Experience: Intermediate
Platform: ThinkorSwim, NT7/8
Broker/Data: TDA, Doorman/NTB
Favorite Futures: index,energy
 
Posts: 24 since Aug 2014
Thanks: 78 given, 25 received


NinjaTrader View Post
Thanks for reporting. What you did had no bearing on being able to reconnect. The issue was not client side but server side.

Must have been a coincidence then because I tried to connect literally a few seconds before what I did and I had the IDs message, but glad to know it wasn't a issue on our side!

Thanks,
AEM


Last edited by aem14; April 9th, 2015 at 06:54 PM. Reason: spelling..
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  #8 (permalink)
Elite Member
Crete, IL/USA
 
Futures Experience: Intermediate
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NinjaTrader View Post
We have received reports that clients are able to log back on, could you try again?

Hello

Yes I was able to log back on fine. I did look in the log tab and it did say remote host refused the connection so yes it was server side. Is this an issue that should keep coming up or is it fixed for good?

thank you

Spencer

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  #9 (permalink)
Elite Member
Crete, IL/USA
 
Futures Experience: Intermediate
Platform: NinjaTrader, Mt4
Broker/Data: Tradestation/Tradestation, NinjaTrader, FXCM and Tallinex
Favorite Futures: ES, CL, EUR/USD, TF
 
spinnybobo's Avatar
 
Posts: 171 since Aug 2009
Thanks: 99 given, 48 received


aem14 View Post
Hey Spencer,

I had the same issue, but i am back up again. What i did and I'm not sure if it was me who fixed it, but i went to where my license key was, UN-highlighted it, deleted 1 letter and typed it back in, then pushed ok, went to connect to continuum and it connected. I shut down NT7 3 times and each time it connected properly. Hope you get it working!

AEM

thanks for sharing. it does sound like a unique solution. glad it turned out to be server side because if that solution worked it sounds like there would be an underlying bug in their platform ---- and we don't want that when live trading

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  #10 (permalink)
Elite Member
Crete, IL/USA
 
Futures Experience: Intermediate
Platform: NinjaTrader, Mt4
Broker/Data: Tradestation/Tradestation, NinjaTrader, FXCM and Tallinex
Favorite Futures: ES, CL, EUR/USD, TF
 
spinnybobo's Avatar
 
Posts: 171 since Aug 2009
Thanks: 99 given, 48 received



NinjaTrader View Post
We have received reports that clients are able to log back on, could you try again?

just wondering if their was an API offering CQG Continuum, then from what you are saying is that it does NOT matter what platform is logged in. You are saying it would still have the same problem?

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