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I have replied to your initial response to help you with a set of procedures, not to get into a "feed war". Your issue was updated trades that did not reflect in your account, and this is not the feed but the back office integration. Maybe your broker has better integration with your preferred data. I also reflected my own personal experience with Rithmic which is based on our current user base.
Trading futures and options involves substantial risk of loss and is not suitable for all investors. Past performance is not necessarily indicative of future results. You may lose more than your initial investment. All posts are opinions and do not claim to be facts. Please conduct your own due diligence. Use only Risk capital when trading Futures.
1 800 771 6748 local 561 367 8686 email [email protected]
I do not want a feed war either, but your original reply is general in nature and not specific to my issue, which is that Rithmic currently has an issue with some orders that did not reset and are showing incorrect positions and account balances.
While I appreciate your help and good intentions, they are however not applicable to my current dilemma
Again, this is back office integration where files are not updated! Your broker should upload the files and all will show correctly. Call the guy instead of replying to me. I know how Rithmic works and what needs to get done.
I am really trying to help you resolve the issue.
Matt
Trading futures and options involves substantial risk of loss and is not suitable for all investors. Past performance is not necessarily indicative of future results. You may lose more than your initial investment. All posts are opinions and do not claim to be facts. Please conduct your own due diligence. Use only Risk capital when trading Futures.
1 800 771 6748 local 561 367 8686 email [email protected]
I just got off the phone with Rithmic, and they have admitted to a fault on their end. I can apparently have my broker manually update/override this as you mention, but this issue did indeed originate with Rithmic.
I am happy it will be resolved, We typically do that for our customers.
Sorry you had so much frustration.
Trading futures and options involves substantial risk of loss and is not suitable for all investors. Past performance is not necessarily indicative of future results. You may lose more than your initial investment. All posts are opinions and do not claim to be facts. Please conduct your own due diligence. Use only Risk capital when trading Futures.
1 800 771 6748 local 561 367 8686 email [email protected]
We have received the notice from Rithmic that there was a batched failure with certain FCMs.
No such errors occurred on our clearing or reported, therefore I thought it was a back office file uploads and synchronization that has occurred on your account only. I did not want you to think that I defend anyone blindly.
Nevertheless, I feel that Rithmic is rock solid company and provided us with rock solid support and foundation for our traders.
Matt
Trading futures and options involves substantial risk of loss and is not suitable for all investors. Past performance is not necessarily indicative of future results. You may lose more than your initial investment. All posts are opinions and do not claim to be facts. Please conduct your own due diligence. Use only Risk capital when trading Futures.
1 800 771 6748 local 561 367 8686 email [email protected]
So your soul intention was to just to vent and share your negative experience while only those who share your sentiment should participate? I am very sorry for caring and trying to help you.
Please carry on, I apologize for sanding in your way.
Trading futures and options involves substantial risk of loss and is not suitable for all investors. Past performance is not necessarily indicative of future results. You may lose more than your initial investment. All posts are opinions and do not claim to be facts. Please conduct your own due diligence. Use only Risk capital when trading Futures.
1 800 771 6748 local 561 367 8686 email [email protected]
It is clear that you did not bother to read my initial message, nor any of my replies.
You were certain of what happened when it was not the case, but that didn't deter you.
I have been a Rithmic customer for several years, and they have had a lot of issues this past year, period.
You said you were done replying and I have asked for nothing from you, yet you continue on and on. Is there a point to all this from you? Are you so desperate to prove yourself right that you are willing to look like a jerk on a semi public forum?
