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Rithmic feed and rissues
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Rithmic feed and rissues

  #21 (permalink)
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Hey calm down @Japhro, I agree @mattz was hasty there but I don't think meant any bad will.

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  #22 (permalink)
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I'm calm, but this is a classic stealth thread hijack for the purpose of him promoting his wares.

I started the thread for the purpose of sharing my experience and finding others with a similar experience.

Anyway, I guess it's a dead topic now

Cheers - J

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  #23 (permalink)
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I will add that I think Optimus is an interesting choice of broker, they have done many innovative things such as create their own mobile futures app. I have no ill will towards Matt, but object to his hijacking my thread for the purpose stated.

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  #24 (permalink)
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Japhro View Post
I will add that I think Optimus is an interesting choice of broker, they have done many innovative things such as create their own mobile futures app. I have no ill will towards Matt, but object to his hijacking my thread for the purpose stated.

I absolutely agree. The self-promotion is ridiculous and profound. Considering @mattz is a vendor for the Rithmic data feed I am astonished @Big Mike tolerates this. Of course, few will read this thread from beginning to end - but it appears Matt owes a debt of gratitude to @Japhro for letting him know there was a Rithmic outage - well-before Rithmic bothered to let Matt know.

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  #25 (permalink)
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artemiso View Post
Hey calm down @Japhro, I agree @mattz was hasty there but I don't think meant any bad will.

I don't think any bad will was intentioned either. But it is my understanding that self-promotion is a violation of forum policy. It's one thing to come and offer help. It's another to defend (over and again) the product that you are selling.

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  #26 (permalink)
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timefreedom View Post
I absolutely agree. The self-promotion is ridiculous and profound. Considering @mattz is a vendor for the Rithmic data feed I am astonished @Big Mike tolerates this. Of course, few will read this thread from beginning to end - but it appears Matt owes a debt of gratitude to @Japhro for letting him know there was a Rithmic outage - well-before Rithmic bothered to let Matt know.

This did not affect all users and FCMs using Rithmic. I came back to the thread did say that Rithmic had an issue with some uploads. I would not deny if there was an issue.

However, this thread gave me a good perspective out interactions and what is perceived as promotion.
I will no longer defend or advice of any procedures going forward.

Matt

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Last edited by mattz; December 3rd, 2014 at 10:17 AM.
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  #27 (permalink)
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Update, I received this from my broker, was forwarded from Rithmic.

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  #28 (permalink)
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Japhro, up until your last few posts and Matt's confirming the issue, it sounded as if you had a personal ax to grind with Rithmic. Thanks for informing the community. Not that it matters but I didn't find anything wrong with Matt's commentary. He knows more about Rithmic then most, so why not welcome his or anyone else's input? If Mike has a problem with it he will handle it.

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  #29 (permalink)
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SgtJ View Post
Japhro, up until your last few posts and Matt's confirming the issue, it sounded as if you had a personal ax to grind with Rithmic. Thanks for informing the community. Not that it matters but I didn't find anything wrong with Matt's commentary. He knows more about Rithmic then most, so why not welcome his or anyone else's input? If Mike has a problem with it he will handle it.

Don't get me wrong, help is always welcome, but Matt was insisting that the issue was somehow on my broker's end, and insinuating that he does more for his customers, when it simply wasn't the case at all.

My experience prior to this year was excellent with Rithmic, but things have gone south since and I want that to be out there.

This industry is very private about problems that cost people money, acting like it never happens but it does regularly.

Look at the fine print on your broker's and the execution side's disclosures, they take a maximum $50 liability for anything that goes wrong. My personal experience is that the platform guys blame the feed guys, the feed guys blame the platform, the brokers blame anyone but themselves etc.

You'll never see these admissions in public, ever. I feel like it's fine to shed some light on it, and if people object, then too bad.

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  #30 (permalink)
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Japhro View Post
Don't get me wrong, help is always welcome, but Matt was insisting that the issue was somehow on my broker's end, and insinuating that he does more for his customers, when it simply wasn't the case at all.

My experience prior to this year was excellent with Rithmic, but things have gone south since and I want that to be out there.

This industry is very private about problems that cost people money, acting like it never happens but it does regularly.

Look at the fine print on your broker's and the execution side's disclosures, they take a maximum $50 liability for anything that goes wrong. My personal experience is that the platform guys blame the feed guys, the feed guys blame the platform, the brokers blame anyone but themselves etc.

You'll never see these admissions in public, ever. I feel like it's fine to shed some light on it, and if people object, then too bad.

Everyone's perception is based on their experience of things.

I am not about passing the blame to anyone, rather than finding a solution to issues with whoever I work with. No broker, feed, platform is perfect, but we all work together in order to make your experience better. Things come up, sometimes the most inconvenient things, and we must work together to resolve them patiently (and that includes you as a customer).

I came and admitted that Rithmic had an issue, but the reason I thought that you had an issue alone, was because we did not have such an issue. As it turns out, not all FCMs had that issue. Regardless, I gave you good advice.
Your broker could have placed manual fills for you, so it could you are flat or long/short the right with the correct number of lots.

You think that we don't admit to things and have some "secret society"? I blast platforms, feeds and back office daily to make things better for customers. Sometimes I am more frustrated than you with issues that I see.
But, I don't look to start "fights", rather resolve things and get the job done. complaining get's nowhere.

The customer is always right. always! you taught me a lesson in perception.
Maybe I should have written the reply more technically. Will try to do as such in the future.

like I always say "some day you win, some days you learn!"
Today I have learned.

Matt

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