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NinjaTrader Brokerage Services (www.ninjatraderbrokerage.com)
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NinjaTrader Brokerage Services (www.ninjatraderbrokerage.com)

  #561 (permalink)
Elite Member
Chicago IL
 
Futures Experience: Intermediate
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ninjatrader brokerage .... Hellllo elllo elllo ellooo .... (canyon)

lol.. love ya but an email response would be nice.

anytime. next week is fine.

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  #562 (permalink)
Elite Member
Atkinson, NH USA
 
Futures Experience: Intermediate
Platform: NinjaTrader 8/TensorFlow
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EzFree View Post
ninjatrader brokerage .... Hellllo elllo elllo ellooo .... (canyon)

lol.. love ya but an email response would be nice.

anytime. next week is fine.

Hi @EzFree,

I would check your spam folder. I get a response withing 24 hours, faster on business days.

Nil per os
-NJAMC [Generic Programmer]

LOM WIKI: NT-Local-Order-Manager-LOM-Guide
Artificial Bee Colony Optimization
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  #563 (permalink)
Elite Member
Colorado Springs, CO USA
 
Futures Experience: Intermediate
Platform: NinjaTrader
Broker/Data: Amp Futures. CQG
Favorite Futures: Futures
 
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NJAMC View Post
Hi @EzFree,

I would check your spam folder. I get a response withing 24 hours, faster on business days.

I don't. I have had to send 4 emails before receiving a response. Not very impressed!

Persistence! Nothing in the world can take the place of persistence.
Talent will not ... nothing is more common than unsuccessful men with talent.
Genius will not ... Unrewarded genius is almost a proverb.
Education will not ... The world is full of educated derelicts.
Persistence and determination alone are omnipotent!
Calvin Coolidge
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  #564 (permalink)
Elite Member
Chicago IL
 
Futures Experience: Intermediate
Platform: Sierra Chart, Ninja, TOS
Broker/Data: Ninja, CQG, Sierra
Favorite Futures: ES, Options
 
Posts: 14 since Mar 2014
Thanks: 96 given, 1 received

They are on my VIP list.. i get immediate notifications.. no threat of spam.
notice how i responded to your response rather timely.. in regular email. ?
alas I await. Not trying to bitch but eager to trade. <3

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  #565 (permalink)
Elite Member
Chicago IL
 
Futures Experience: Intermediate
Platform: Sierra Chart, Ninja, TOS
Broker/Data: Ninja, CQG, Sierra
Favorite Futures: ES, Options
 
Posts: 14 since Mar 2014
Thanks: 96 given, 1 received


NJAMC View Post
Hi @EzFree,

I would check your spam folder. I get a response withing 24 hours, faster on business days.


is 24 hours an acceptable time period?
it feels a bit lengthy. To me.
Perhaps I'm spoiled.

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  #566 (permalink)
Elite Member
Denver, CO
 
Futures Experience: Advanced
Platform: NinjaTrader
Broker/Data: NinjaTrader Brokerage
Favorite Futures: ES
 
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Posts: 1,225 since May 2010
Thanks: 147 given, 1,838 received


EzFree View Post
is 24 hours an acceptable time period?
it feels a bit lengthy. To me.
Perhaps I'm spoiled.

Our response times are generally measured in minutes during business hours, not hours. Can you PM me with the email address you used, what address you sent to and if you received an auto response, what is the ticket #?

I will have our team look into this immediately.


Last edited by NinjaTrader; June 25th, 2015 at 09:31 AM.
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  #567 (permalink)
Elite Member
Atkinson, NH USA
 
Futures Experience: Intermediate
Platform: NinjaTrader 8/TensorFlow
Broker/Data: NinjaTrader Brokerage
Favorite Futures: Futures, CL, ES, ZB
 
NJAMC's Avatar
 
Posts: 1,903 since Dec 2010
Thanks: 2,945 given, 2,268 received


EzFree View Post
is 24 hours an acceptable time period?
it feels a bit lengthy. To me.
Perhaps I'm spoiled.

Hi @EzFree,

Based upon the question I had, the response time I felt was appropriate. I am sure this is a personal feeling, but I am happy with the response.

Nil per os
-NJAMC [Generic Programmer]

LOM WIKI: NT-Local-Order-Manager-LOM-Guide
Artificial Bee Colony Optimization
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  #568 (permalink)
Elite Member
Indianapolis, IN USA
 
Futures Experience: Advanced
Platform: Ninjatrader TOS Custom
Broker/Data: Several
Favorite Futures: ES CL ZB
 
Posts: 362 since Dec 2009
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EzFree View Post
is 24 hours an acceptable time period?
it feels a bit lengthy. To me.
Perhaps I'm spoiled.

Hi @EzFree,
Since @NinjaTrader bothered to respond to your complaint here, perhaps you would be kind enough to let everyone know how this was resolved for you. Thanks.

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  #569 (permalink)
Elite Member
Chicago IL
 
Futures Experience: Intermediate
Platform: Sierra Chart, Ninja, TOS
Broker/Data: Ninja, CQG, Sierra
Favorite Futures: ES, Options
 
Posts: 14 since Mar 2014
Thanks: 96 given, 1 received


NinjaTrader View Post
Our response times are generally measured in minutes during business hours, not hours. Can you PM me with the email address you used, what address you sent to and if you received an auto response, what is the ticket #?

I will have our team look into this immediately.

Thank you @NinjaTrader for your response.
Issue resolved.

Happy Trading.

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The following user says Thank You to EzFree for this post:
 
  #570 (permalink)
Elite Member
California
 
Futures Experience: Intermediate
Platform: NT
Favorite Futures: Index Futures
 
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Posts: 105 since Jul 2009
Thanks: 76 given, 77 received



NinjaTrader View Post
Yes we are. Because we process a lot of accounts, we have been working on logistical items such as CRM integration, optimizing the online application process, putting in place free ACH among other things. We have opened a few handfuls of accounts at this new FCM as part of a structured testing process. We expect to release official details soon.

Hi NT,

I was just checking out your new site (very nice) and noticed that Phillip Capital is now listed as a FCM option. Is this the new FCM you were referring to in the quote above, and if so, is everything good to go to sign up with them now?

Thanks

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