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These are not PROFESSIONALS attention out there.
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These are not PROFESSIONALS attention out there.

  #1 (permalink)
Elite Member
Athens Greece
 
Futures Experience: Intermediate
Platform: -----
Broker/Data: -------
Favorite Futures: TF, YM, NT, ES
 
Posts: 12 since Sep 2009
Thanks: 6 given, 1 received

These are not PROFESSIONALS attention out there.

These are not PROFESSIONALS attention out there.
This is the answer after I loosed 800 USD and ask why order started after I close the pc and was on since 10 o'clock in the morning.....

"The conclussion is that a poor internet connection from your computer to ....(the name of the data provider) resulted in your system not being able to receive status of your orders."

!!!!

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  #2 (permalink)
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  #3 (permalink)
Elite Member
London + UK
 
Futures Experience: Advanced
Platform: Proprietary Analytics
Broker/Data: Multiple broker + Multiple feed
Favorite Futures: Currently European and US equities
 
sands's Avatar
 
Posts: 432 since Dec 2013
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Hi Who are you talking about?

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  #4 (permalink)
Elite Member
Athens Greece
 
Futures Experience: Intermediate
Platform: -----
Broker/Data: -------
Favorite Futures: TF, YM, NT, ES
 
Posts: 12 since Sep 2009
Thanks: 6 given, 1 received


sands View Post
Hi Who are you talking about?

Hello Elias,

Thanks for your reply.


The order was active and filled because it was manually placed in

................, could not be cancled, and was then filled.
Below is what I see. You can match this up with the message from your

broker (1 hour time difference). We can see the 5/7/2014 03:06:03 PM

message of Filled, cancel pending.

Order was manually submitted and became working


07-May-14 11:10:57 AM|1|32|Submitting order without strategy


07-May-14 11:10:57 AM|1|32|Order='-------------/Elias Michalis-----------------------'

Name='' New state=Working Instrument='TF 06-14' Action=Sell Limit

price=1099.1 Stop price=0 Quantity=1 Type=Limit Filled=0 Fill price=0

Error=NoError Native error=''







Order then was attempted to be cancled but could not be cancled



07-May-14 4:06:02 PM|1|32|Order='-------------/Elias Michalis-----------------------'

Name='' New state=PendingCancel Instrument='TF 06-14' Action=Sell Limit

price=1099.1 Stop price=0 Quantity=1 Type=Limit Filled=0 Fill price=0

Error=NoError Native error=''



07-May-14 4:06:33 PM|0|32|_____________, Unable to cancel order

'----------------': Too late to cancel affected Order: Sell 1 Limit @ 1099.1

The order was then filled since it could not be cancled.


07-May-14 4:06:33 PM|1|32|Order='-------------/Elias Michalis-----------------------'

Name='' New state=Filled Instrument='TF 06-14' Action=Sell Limit

price=1099.1 Stop price=0 Quantity=1 Type=Limit Filled=1 Fill

price=1099.1 Error=NoError Native error=''


PRICE WAS FILLED AT 4:06:33 @ PRICE OF 10:10

IDEAS ARE WELLCOME

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  #5 (permalink)
Market Wizard
virginia
 
Futures Experience: Intermediate
Platform: ninja
Favorite Futures: ES
 
cory's Avatar
 
Posts: 5,220 since Jun 2009
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Answer
This post has been selected as an answer to the original posters question Answer


elmi View Post
Hello Elias,

Thanks for your reply.

...
IDEAS ARE WELLCOME

if your internet is not stable move to a location with better connection.

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  #6 (permalink)
Elite Member
Athens Greece
 
Futures Experience: Intermediate
Platform: -----
Broker/Data: -------
Favorite Futures: TF, YM, NT, ES
 
Posts: 12 since Sep 2009
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cory View Post
if your internet is not stable move to a location with better connection.

Thanks Cory but my internet connection is more than excellent.
What they say is not cirect because they do not want to give the money back due to their fault....

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  #7 (permalink)
Market Wizard
Bangkok
 
Futures Experience: Intermediate
Platform: MultiCharts.NET, S5, Ninj
Broker/Data: AMP, S5, IB
Favorite Futures: ES
 
DionysusToast's Avatar
 
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Well - we know what the platform is - so why not tell us the broker?

And if you share the log files, we may be able to help you out.

As it is, it's hard to take a position either way.

If you have any questions about the products or services provided, please send me a Private Message or use the futures.io "Ask Me Anything" thread
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  #8 (permalink)
 Vendor: tradingcode.net 
The Netherlands
 
Futures Experience: None
Platform: MultiCharts, TradingView
Favorite Futures: ...
 
Jura's Avatar
 
Posts: 774 since Apr 2010
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sands View Post
Hi Who are you talking about?


elmi View Post
Hello Elias,

Thanks for your reply.


(.....)


07-May-14 11:10:57 AM|1|32|Order='-------------/Elias Michalis-----------------------'

Name='' New state=Working Instrument='TF 06-14' Action=Sell Limit

price=1099.1 Stop price=0 Quantity=1 Type=Limit Filled=0 Fill price=0

Error=NoError Native error=''

Hm. You say "hello Elias" to sands, while the logs show that your name is Elias. Coupled with your not wanting to share the essentials (like the broker name), I find that somewhat odd. What's your goal with this thread?

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  #9 (permalink)
Elite Member
Athens Greece
 
Futures Experience: Intermediate
Platform: -----
Broker/Data: -------
Favorite Futures: TF, YM, NT, ES
 
Posts: 12 since Sep 2009
Thanks: 6 given, 1 received


Jura View Post
Hm. You say "hello Elias" to sands, while the logs show that your name is Elias. Coupled with your not wanting to share the essentials (like the broker name), I find that somewhat odd. What's your goal with this thread?

This is the response from software company after the elaboration of my the log file. That's why it is saying "Hello Elias'''
Also I sanitized the broker name (i hope you understand why) but I left the name on the order to show that this is the a real one.
I post this to show that :
1) something happens to me ending up with a loss of 800 one contract ! , so be aware that that may be happen to other people as well.
2) To see if there are people out there to help to find a solution to that loss.

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  #10 (permalink)
Elite Member
Austin, TX
 
Futures Experience: Intermediate
Platform: F-16CM-50
Favorite Futures: JDAM
 
tturner86's Avatar
 
Posts: 5,784 since Sep 2013
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Jura View Post
Hm. You say "hello Elias" to sands, while the logs show that your name is Elias. Coupled with your not wanting to share the essentials (like the broker name), I find that somewhat odd. What's your goal with this thread?

Seems pretty simple that he copied their response.

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