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These are not PROFESSIONALS attention out there.
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Created: by elmi Attachments:0

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These are not PROFESSIONALS attention out there.

  #11 (permalink)
Site Administrator
Manta, Ecuador
Trading Experience: Advanced
Platform: My own custom solution
Favorite Futures: E-mini ES S&P 500
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Solution is: if you feel wronged by a broker and broker refuses to demonstrate to you and document for you their position, report the problem to the NFA and CFTC.

You will need to provide great detail when doing so.

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  #12 (permalink)
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Berlin, Europe
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Platform: NinjaTrader, MultiCharts
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This post has been selected as an answer to the original posters question Answer

@elmi: Let me just try to summarize what can be see from the logs:

(1) A sell limit order was manually placed for 1 contract of TF 06-14 at 11:10:57 AM. The limit price was 1099.1.

(2) An attempt was made to cancel the sell limit order at 4:06:02 PM

(3) The order could not be cancelled and was filled at 4:06:33 PM at the limit price.

Interpretation: The order could not be cancelled, because the limit price was too close to market price.

I must say that I am really confused with the time stamps on those messages. They do not seem to match. If the order was executed at 4:06:33 PM, price must have been below the sell limit price of 1099.1 prior to 4:06 PM, and hit that level between 4:06:33 and 4:07:00. Otherwise it is not clear why this order was executed at 4:06:33.

My understanding is that you entered the sell limit order at 11:10:57, that is about 5 hours prior to its execution. However, I cannot find a 5-hour period on my TF 06-14 chart, where price was below 1099.1. Therefore this is impossible.

Could you please

-> explain which is timezone used for the log file
-> mark the execution of the order on your chart
-> and explain why the order had not been executed prior to 4:06:33 PM

With this information it should be easier to understand the case.

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  #13 (permalink)
The Netherlands
Trading Experience: None
Platform: MultiCharts, TradingView
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Posts: 774 since Apr 2010
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elmi View Post
Also I sanitized the broker name (i hope you understand why) but I left the name on the order to show that this is the a real one.
I post this to show that :
1) something happens to me ending up with a loss of 800 one contract ! , so be aware that that may be happen to other people as well.
2) To see if there are people out there to help to find a solution to that loss.

I don't understand why you don't mention the broker name. Especially if you want to warn other people against this (allegedly) unprofessional broker, a name is pretty basic info.

If you don't want to out of fear for repercussions from your broker, you might want to remove your full name from this thread.

tturner86 View Post
Seems pretty simple that he copied their response.

I see now, in hindsight. Wouldn't have hurt though to be more explicit or use the quote button for what's it for.

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