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Funds are lost - what should I do?
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Funds are lost - what should I do?

  #1 (permalink)
Elite Member
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Funds are lost - what should I do?

Broker sent me back my funds ,but they've lost and haven't reached my UK bank account.Firstly they asked me to trace it,but there's nothing that my bank can do.Broker said that they've created a ticket though and try to trace it. It'se been 2 weeks already since my money got lost. Can I do something about it? It really pisses me off.

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  #3 (permalink)
Market Wizard
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iamcereal View Post
Broker sent me back my funds ,but they've lost and haven't reached my UK bank account.

Send your broker a demand of proof for having sent - this one could be helpful for your bank.
As long nothing had been sent - as it seems the case - or it went to a false address and is
on the way to return.. - every risk is still with your broker - so hurry up to nail him.
Tracing is only a task the sender can start...

GFIs1

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GFIs1 View Post
Send your broker a demand of proof for having sent - this one could be helpful for your bank.
As long nothing had been sent - as it seems the case - or it went to a false address and is
on the way to return.. - every risk is still with your broker - so hurry up to nail him.
Tracing is only a task the sender can start...

GFIs1

They've sent me confirmation - what's the use of it though-) My bank cannot do anything about it anyway... Are there anything I can do to hurry the process up?

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  #5 (permalink)
Market Wizard
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iamcereal View Post
They've sent me confirmation - what's the use of it though-) My bank cannot do anything about it anyway... Are there anything I can do to hurry the process up?

If you have proof of transmission then it is *your* bank's responsibility to trace it - that's UK regs, though they will do all they can to fob you off, call/letter to Ombudsman if still no progress. I've heard cases that can take 2-3 months to find the missing wires though, usually an old or incorrect IBAN/SWIFT/BACS number got used in there somewhere.

Travel Well
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iamcereal View Post
They've sent me confirmation - what's the use of it though-) My bank cannot do anything about it anyway... Are there anything I can do to hurry the process up?

Are all numbers and letters correct?

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Market Wizard
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Check with your main bank if they use an intermediary bank, where the funds could be stuck out.
I have seen that before with smaller foreign banks.

Matt

PM with any questions about optimusfutures (800) 771-6748 (561) 367 8686. THERE IS A SUBSTANTIAL RISK OF LOSS IN FUTURES TRADING.
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  #8 (permalink)
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Thanks a lot guys!

There is sort-code and account number written as one sequence of figures in Account Section - does anyone know if it is should be this way...Because I'm not sure if that's correct.

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iamcereal View Post
Thanks a lot guys!

There is sort-code and account number written as one sequence of figures in Account Section - does anyone know if it is should be this way...Because I'm not sure if that's correct.

That would be your UK sort and a/c number, not usually what they need for the international transfer, you need to check what IBAN/SWIFT numbers they used/should have used.

Travel Well
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