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As announced last week, we have entered into an exclusive clearing relationship with Dorman Trading as a Guaranteed Introducing Broker. Mirus and Dorman will continue to provide traders with the advanced solutions and services you have come to expect.
As a Mirus account holder clearing through a different firm, you will be receiving a transfer notification in the mail over the coming days from your current FCM.
This notification will outline the following process which will transfer your current account to clear through Dorman Trading:
Letter sent from current FCM detailing pending account transfer received
by client.
Opportunity for client to cancel account transfer as outlined in the letter.
Account transferred at the close of business on Tuesday, January 21st
Ability to resume trading your Mirus account clearing through Dorman
begins on Thursday, January 23rd
As a Mirus client, we thank you for the opportunity to assist you in your trading and look forward to continuing this relationship in the future.
We have a number of solutions available for Mirus clients clearing through Dorman Trading including:
NinjaTrader on Continuum
Sierra Charts on T4 MarketDelta Trader on CQG
InsideEdge Trader on CQG or T4
You can also fill out a new application through Dorman to fund an account separately from the transfer here.
Please contact your broker here at Mirus or Mirus Support at 312.262.1288 with any questions you may have in the interim.
Fast forward to the future, be it a few months or years down the road.
I envision an entirely different business model for Mirus, they will certainly lose most of their customer base over this debacle, but they have a few things going for them. Big Tick/Zenfire, if/when it gets ironed out, will be one of the few options with server side bracket and OCO order capabilities.
They also have a fair amount of goodwill by the sounds of it, but people were left with a sudden outage and few options, many of them poor options at the moment and combined with the lack of communication are left with little choice but to leave.
Mirus will reinvent itself as a feed provider/trading engine, and slowly people will come back to that.
They stopped updating their Twitter account (https://twitter.com/MirusFutures), blog (https://ninjatrader.com/) and seemingly disappeared from this forum when the matters were on the ZenFire fiasco issue. That in itself is poor customer care for something so critical. Total lack of leadership in a time of crisis.
Fucking up is OK, it happens. Keeping silent when shit hits the fan is not fine. That's what bothered me the most in this whole situation and it was something they could remedy: to be in touch with its customers, current ones and potential ones.
The only communication was through email and one thing changed to another almost instantly. One moment they tell you to use MirusTrader to manage your account. One moment it's supposed to be stabilized by Jan 5th, the next moment MirusTrader goes down and there is never any mention of it, nor updates. Next, they become a Guaranteed IB overnight and there is no more mention of ZenFire.
Also, some clients were forced to move their account out because Dorman only handles Canadian accounts based-off Ontario. And Mirus never offered to cover the fees for that. So much for goodwill.
In the not too distant past they used to call this "Loyalty". Now they call it "Greed". Some will forgive and forget. As a previous customer I would never do business with a company with such disregard towards its customer base. But there are choices. Just my 2 pennies worth.
Totally agree and why I left. All emails with specific questions about my platform and or account have been ignored. They will end up being a feed provider if they are lucky. In time, some will forget or forgive others not. I moved on already.
