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I do not have any insider information, but according to the last events it seems obvious that the situation is not stable yet. And whatever the unhappy customers will say or do!
Some technical problems can be so complex that whatever the quality of the teams involved, it takes time, dot.
Maybe that's because I've been on the other side a couple of times, and know how painful it is, I'll be easier more indulgent. Technical problems can always be solved, but you can change people...
What's a bit weird in the story is that every exchange has very heavy compliance tests, this kind of problems should have been detected during the validation process.
IMHO, it was the replacing the Rithmic part that connected to the broker with something else at the end of the year. There was the rushed release of NinjaTrader 18 at the end of the year, that probably was not as tested as it should be.
I am not defending Mirus/Zenfire, I think they should have known Rithmic was going to get pissed with their BigTick roll out and should have been better prepared or at least should have renewed their contract earlier.
Zenfire has always been more of a marketing thing instead of an actual technology. When it started, the API was licensed from Rithmic and the infrastructure was handled by 7ticks ( now part of interactive data ) It looks like it finally caught up to them not owning all the pieces.
You had your account with Mirus and your data/execution feed was Zenfire.
Now you are saying you are with T4 (ie CTS). But they are a data AND software provider.
So who is your broker now if it is not Mirus? (as ths Mirus web site makes no mention of offering T4/CTS)
And are you still using NinjaTrader ie is T4 feeding NT (again confused as NT site makes no reference to T4/CTS being one of their technology partners).
So in summary, after the changes you have made:
- who is your broker
- what data/execution feed are you using
- what software/charting platform are you using.
Thanks for helping clear up my slow brain/sore head.
The connection problems that Zen-Fire is having is 100% theirs and has impacted all applications connected to it, including but not limited to NinjaTrader. It is not related to NinjaTrader R18.
Mirus Futures Client Update
January 6th, 2014 - 8:00 pm CT (9:00 pm ET)
Dear Traders,
From Mirus
"The stability of your trading solution remains our number one priority. Following the ZenFire service interruptions experienced over the past week, we want to ensure you have additional options to trade your account.
We are currently exploring multiple solutions for our traders and expect to have an update on an alternative connection within 24 to 48 hours.
In addition, you can transition your current Mirus account to an interim trading solution based on your FCM.
To start your transition, please contact your broker here at Mirus or Mirus Support at 312.262.1288 to discuss the connectivity options currently available.
They are looking for "other solutions." Which I think means that they are looking for a Zen replacement...
This is hard for me, I just learned how to trade, had an up month in December, best in 15... can't trade for one or 2 more days... just got access to a trading room, all i can do is watch...
